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bigbear2489's avatar
bigbear2489
New Contributor II
9 months ago

Internet issues

I have been moving to my new house for a week and since that day I cannot have a single day without my internet signal being interrupted, is it just me or is there someone else with the same problem???

8 Replies

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  • Tylorzwar's avatar
    Tylorzwar
    New Contributor

    Been happening for the past week for me! Not only that I had an appointment for a tech today to come to my home and they never showed up!!! They made me reschedule now I have to wait two more days!!!

    • bigbear2489's avatar
      bigbear2489
      New Contributor II

      For me, tomorrow is my third day that the technician will come to tell me that there is no problem, this situation is annoying.

      • Didee's avatar
        Didee
        New Contributor

        I have a technician scheduled again for the second time tomorrow. Never had these problems before and we have had cox since 2003!

    • Shaun_A's avatar
      Shaun_A
      Moderator

      Hello there. I certainly apologize for the service issues you have been experiencing. I can understand how frustrating that can be, especially when you are moving into your new home.  We definitely want to help in any way we can. I can pull up your account to view your services and equipment to see what is going on. Can you send us an email to Cox.Help@cox.com with your full name and complete address? That way I can check on that for you. Thank you.

       

    • RobertS1's avatar
      RobertS1
      Moderator

      I apologize that you are experiencing issues with your internet. I can imagine how frustrating this can be. We value your business and want you to have reliable service. If you DM your full name and address I would love the opportunity to help.

  • Hello. Are you experiencing this issue with all devices in the home or just one? When you experience this issue, do the lights on the modem change? -Allan, Cox Support Forums Moderator 

    • bigbear2489's avatar
      bigbear2489
      New Contributor II

      An hour ago it had an internet signal now the light is flashing orange I tried to reset my modem with the app and it says it is offline

  • Didee's avatar
    Didee
    New Contributor

    Mine is interrupted at least 2 to 3 times a day. Very irritating!