Forum Discussion

seidmadx's avatar
seidmadx
New Contributor
10 months ago

My internet goes out at least 1 a day

I work from home and pay a high amount of internet.  My service goes out at least once a day if not more.  Does Cox expect that I call everytime this happens? Would it not be better for cox to credit their customers when they know they've experienced an outage?

2 Replies

  • Hello, sorry to hear about your concerns regarding our service.  We would like for you to reach out to us outside of forums so we can assist with these personal service-related concerns. Because we will need your account information to look into this.  When available can you please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com.  Supply us with the account name and full-service address with the link to this thread.  We would like to help.