Forum Discussion

gilly0184's avatar
gilly0184
New Contributor
9 months ago

Service down

Why is the internet down at least once a week since I've had the this service

4 Replies

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    Was this a rant or did you want to troubleshoot? Either one is fine, but if you want to troubleshoot what model modem/gateway do you have and when you lose service, what lights do you lose on on the device? Finally, if you log into Cox(from another internet source) during the outage do you see you are in a outage? See here for more info.

  • I apologize that you didn't have a positive experience. We truly value our customers and want you to always feel that way. I want to help make this right. If you would like send me a DM with your name and address so that I can take a look.

    • mrslnblack18's avatar
      mrslnblack18
      New Contributor

      It says the update wasn't supposed to happen until 530am...my internet went down at 12am

  • I apologize that you are having some issues with outages in your area. We value you as a customer and want you to have a positive experience. Please send me a DM with your full name and address so I can take a look to see if we have any updates.