Forum Discussion

Campmaster's avatar
Campmaster
New Contributor III
5 months ago

New Improved Cox Webmail - "NOT"!

Cox took something that was not a problem and made it into a problem. Cox managed to have just four emails appear in the Cox Email inbox. HUGE space at top of window is just blank. The COX Blue banner is HUGE sucking up more space. There are no cursors to move boundaries, no recourse except to shrunk fonts to size 000, go get a magnifying glass to put more email on the screen. 

Any tech help here? 

111 Replies

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  • Ladybird's avatar
    Ladybird
    New Contributor II

    I HATE the new COX email.  NO squares to check to erase multiple emails at one, instead you end up making the page grow larger.  Its very USER UNFRIENDLY!  

    • skoch85205's avatar
      skoch85205
      New Contributor

      I, too, just noticed this email format change.  It is AWFUL!!!  What happened to "if it ain't broke, don't fix it?"  How can we switch back???  If not, I may have to get another carrier after 20 years!!

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Honored Contributor III

        Can't switch back. Rather then switching ISP, why not switch to a non-ISP email provider? That way you don't lose your email if you ever move out of the Cox footprint. Gmail and Yahoo are two free options and Proton is available if your primacy concern is security.

    • CuriousJ's avatar
      CuriousJ
      Contributor

      If you click the Settings gear icon in the upper right next to your avatar/initials, scroll down to List Options, and Check Boxes. You can then check all your emails to delete and click the trash can. 

  • This reinforces the theory that Cox wants to shut down the Webmail side of their internet services. It’s time to begin the long arduous task of migrating to another email platform. Since I’m fed up with crappy Cox internet speeds and poor customer service I’m looking into other ISPs anyway.

    • Ladybird's avatar
      Ladybird
      New Contributor II

      That makes sense.  I have been missing emails and having some blocked by COX  for over a year!  Now I am having problems with good email all the sudden ending up in spam!  I click the NOT SPAM 👍and it doesn't work, it STILL stays in spam--But COX not being able to rectify the problem of them blocking and not sending several sites through to my email is beyond aggravating.  I too have had COX email for eons and its a shame their email has gone so down hill!

      • CuriousJ's avatar
        CuriousJ
        Contributor

        Me too. I send an email TO MYSELF and it ends up in Spam. They also censor emails from controversial sites. 

    • m_gabriels's avatar
      m_gabriels
      New Contributor II

      If you use MS Outlook all your email will pull right in, and you won't lose anything. It's very simple and doesn't take long at all. I set mine up in about 10 minutes. I never used COX Webmail.

      • Ladybird's avatar
        Ladybird
        New Contributor II

        Thats not true.  I also have MS OUTLOOK for email and I am not receiving several emails!

    • Darkatt's avatar
      Darkatt
      Valued Contributor III

      Either that or they are trying to provide something that fulfills what people want, in preparation of opening email up again to new users. 

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Honored Contributor III
        in preparation of opening email up again to new users. 

        Did you hear a little bird tell you that or are you trying to look on the bright side?

  • Campmaster's avatar
    Campmaster
    New Contributor III

    So a new wrinkle has appeared: I cannot view an email sent by the Elks.Org. This did not happen prior to the new format for Cox email. The email was modified by Cox screening it so that the following message appears:

    External images in this email use an insecure connection. Those images were automatically adjusted to enforce a secure connection (https). Some images might not be shown.

    Open original email in new browser tab.

    Opening the new tab gives a blank image pretty much and is undecipherable. If anyone has Technical Help that can be understood and applied by a basic user so that they are able to view the original message it would be appreciated. 

    And, by the way, the users PERCEPTION is THEIR reality, not "an opinion". 

    Thank you! 

    • Darkatt's avatar
      Darkatt
      Valued Contributor III

      If opening in a browser tab doesn't work, there's a problem with the original email. Opening in a browser tab means, opening the WEB SITE in a browser tab to open the email, it's not going through Cox Webmail for that, you are connected direct to the site, getting the email as they sent it. 

      • Bruce's avatar
        Bruce
        Honored Contributor III

        Cox is modifying the original email (adjusted, blocked) within the OP's profile on the server.  If the link doesn't release these modifications of the original email, there is something wrong with the email program.

        Moreover, these discrepancies didn't occur "prior to the new format for Cox email."

  • ginabquick's avatar
    ginabquick
    New Contributor

    this is the worst platform! What did they do intentionally sabotage the email! I am trying to do business and this is a disaster! And how do you get around it? I am expecting contracts and offers for Real Estate and I can’t even open an email at times, Reloading times out all the time I can’t open an email without the dreaded spinning wheel I am so done with all of Cox Services if they don’t fix this problem quick!

    • Darkatt's avatar
      Darkatt
      Valued Contributor III

      try using a mail client such as Macmail or Outlook. Quit blaming someone for a free product you don't like. There are options available to you. 

  • m_gabriels's avatar
    m_gabriels
    New Contributor II

    I use MS Outlook and not the COX Webmail. It works really well for me, and I have easier/better access to all my files. I set it as imap incoming/outgoing servers, SSL, TSL. Using Outlook may help with your frustrations, and you can personalize it the way you like it i.e. font size, color etc... Hope this helps..

    • CuriousJ's avatar
      CuriousJ
      Contributor

      Me too but I use iOS on my Apple devices. Much better than the webmail site!

  • DBTUAZ's avatar
    DBTUAZ
    New Contributor

    Also hate the new webmail. Used old webmail for selecting large blocks, then deselecting individual emails from the block, then moving the large block to a new folder. Now, no can do.

    • Bruce's avatar
      Bruce
      Honored Contributor III

      Can you hold the Shift key while selecting large blocks?  This may take longer but at least all other email will rise to the top of the list.

    • Darkatt's avatar
      Darkatt
      Valued Contributor III

      Just because you don't know how to do it, doesn't mean it cannot be done. Add checkboxes, and select all. 

      Try asking a question decently instead of being nasty about it. I have had no problems at all doing everything I needed to do with ease. Try asking. 

  • sbcox's avatar
    sbcox
    New Contributor

    NOT an improvement. I liked prior easier Delete of viewable emails. Now it's more complicated to delete, email Subject viewing and previews awful.

  • powdrell1's avatar
    powdrell1
    New Contributor

    I can receive cox.net emails but can't send replies to them. I spent 7 hours on the phone with Cox yesterday, spoke with 10 different people, and none were able to tell me what the problem is. Brutally frustrating. Gmail, Hotmail, Yahoo are all working fine. Cox is a mess. As a CPA corresponding with dozens of clients a day, this is a gamechanger. I will be recommending that all my clients that currently use cox.net immediately switch to another service provider. Grrr Cox!   

    • Darkatt's avatar
      Darkatt
      Valued Contributor III

      Are you using apple devices? If so, it's a known issue with them, it's a software bug, that causes it to communicate incorrectly when authenticating/sending email, it happens over and over very quickly, and then the SMTP server locks you out for 6 hours. The email sits in your outbox, and s attempted over and over, each time, the SMTP server resets the 6 hr lockout. The way to fix, delete ALL email in the outbox. in  ALL devices you use for email, wait for 6½ hours, and then test with a computer or device, (Not an apple device if at all possible). it should be cleared and work properly at that time. 

    • CurtB's avatar
      CurtB
      Valued Contributor II

      If you have a specific question, someone in the Forum might be able to help you.

      You may also want to check out the available Help  included within Webmail. 

      • Not_A_Happy_Cus's avatar
        Not_A_Happy_Cus
        New Contributor II

        Question: How do I turn off Cox spam filtering? Option is no longer shown under inbox tools.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Honored Contributor III

    What tech help do you want? Not much anyone can do. The UI change is permanent as Cox has moved to a new platform. See here for the differences. If you don't like it, use a email client like Outlook or Thunderbird. Or better yet, switch to Gmail or Yahoo.

    • Campmaster's avatar
      Campmaster
      New Contributor III

      Tech help  - perhaps someone who knows how to solve the problem presented and could enlighten me, the lowly, nearly unconscious ungeeky one. Your response comes across consistently HIGH and MIGHTY (geeky). You do help - but do you have to cloak it as crumbs for the so undeserving foul smelling common Cox Customer. I think of "young Sheldon" and then I laugh. That's my perception, and SURPISE!! Perceptions are NEVER wrong. 

      You know very well that most of us diehard Cox email addressees have been using that address for several decades, and it is extremely difficult to let 10,000 (or more in my case) email senders to that account let be known that the Cox Email ship has been abandoned. But you know that, don't you? And of course, your answer is so Technically correct after all, - It's just no real help. And there we are.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Honored Contributor III
        Perceptions are NEVER wrong. 

        Perceptions are opinions. Please keep yours to yourself. I was just trying to help and you try to insult me? Good luck.