Forum Discussion
If opening in a browser tab doesn't work, there's a problem with the original email. Opening in a browser tab means, opening the WEB SITE in a browser tab to open the email, it's not going through Cox Webmail for that, you are connected direct to the site, getting the email as they sent it.
Cox is modifying the original email (adjusted, blocked) within the OP's profile on the server. If the link doesn't release these modifications of the original email, there is something wrong with the email program.
Moreover, these discrepancies didn't occur "prior to the new format for Cox email."
- Darkatt2 years agoHonored Contributor
Incorrect. Webmail has always been capable of blocking images from an insecure server, I used to get that complaint ALL the time. Poster got ONE email that they cannot open, AND when you select the link, "OPEN IN A BROWSER TAB", it opens OUTSIDE of webmail, the link is a direct link to the web server the email is on. The link doesn't release anything, the link, is a direct URL to the web server and the Email is ON that server as a page.
- Bruce2 years agoHonored Contributor III
Incorrect. There are two different platforms. The older version did block images but allowed you to click-to-view the image(s) in the same pane of webmail:
A Show Images button was followed with "External images have been blocked to protect you against potential spam!"
The software of the new webmail has a new feature to "Open Original Email in New Browser Tab." I've never seen this feature (link) in the older version...and this new feature of the new software doesn't work.
OP did not get ONE email but got the FIRST email to deviate from the norm. The new software on the server won't show the original email. It's a bug.
- Darkatt2 years agoHonored Contributor
No, Certain emails actually have a link in them that say "Open email in Browser Tab" In fact I have that showing in my mail client as well. Different emails have the links named differently, here's one from my Mail Client -
or like this -
You can have that showing in your email client as well as webmail, it's NOT a webmail thing, it's actually part of the mail message.
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