Forum Discussion
So a new wrinkle has appeared: I cannot view an email sent by the Elks.Org. This did not happen prior to the new format for Cox email. The email was modified by Cox screening it so that the following message appears:
Open original email in new browser tab.
Opening the new tab gives a blank image pretty much and is undecipherable. If anyone has Technical Help that can be understood and applied by a basic user so that they are able to view the original message it would be appreciated.
And, by the way, the users PERCEPTION is THEIR reality, not "an opinion".
Thank you!
- Darkatt2 years agoHonored Contributor
If opening in a browser tab doesn't work, there's a problem with the original email. Opening in a browser tab means, opening the WEB SITE in a browser tab to open the email, it's not going through Cox Webmail for that, you are connected direct to the site, getting the email as they sent it.
- Bruce2 years agoHonored Contributor III
Cox is modifying the original email (adjusted, blocked) within the OP's profile on the server. If the link doesn't release these modifications of the original email, there is something wrong with the email program.
Moreover, these discrepancies didn't occur "prior to the new format for Cox email."
- Darkatt2 years agoHonored Contributor
Incorrect. Webmail has always been capable of blocking images from an insecure server, I used to get that complaint ALL the time. Poster got ONE email that they cannot open, AND when you select the link, "OPEN IN A BROWSER TAB", it opens OUTSIDE of webmail, the link is a direct link to the web server the email is on. The link doesn't release anything, the link, is a direct URL to the web server and the Email is ON that server as a page.
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