- GRISELDA6 months agoNew Contributor18Views0likes1Comment
Connecting email to Yahoo mess
Just spent 1 hour and 18 minutes on the phone with Yahoo trying to get my cox.net email I have not received for 2 days. In my case I already had a Yahoo email account. The tech showed me how to add the cox email to Yahoo. But on the positive side I am sure we will get a discount on our bills now with Cox since they don't provide email anymore. Time to look at other internet service providers.kensklassics6 months agoNew Contributor37Views0likes0CommentsAlready have a Yahoo e-mail and my cox e-mail is the recovery e-mail
When I try to set up my e-mail on Yahoo using my cox e-mail, it sends me the verificaion e-mail to the Cox addresss, but then when I try to log in to my Cox e-mail on Yahoo, it says that that account already exists and then logs me back into my Yahoo e-mail. How do I get out of this endless loop so i can complete the transition?dankushnir6 months agoNew Contributor115Views0likes3CommentsThird time in two weeks that the Internet is down.
This is the third time in two weeks that my Internet is down. Yesterday, and last week, it took several hours for them to figure it out and get it back up, and this morning it down again?! What do people who work from home do? Will Cox be offering a credit for this extreme inconvenience?ticemcp6 months agoNew Contributor49Views0likes1CommentSpeed issues in Wichita
On April 17, 2024, an unexpected change occurred in my area, resulting in a significant decrease in my internet speed. I noticed a substantial drop of 400 Mbps, and the issue has persisted since then. It is worth noting that a service upgrade was scheduled for that day, but instead of improving the connection, it seems to have caused this problem. To investigate the issue, I conducted speed tests at various times throughout the day (9 AM, 11 AM, 3 PM, 5 PM, 10 PM, 1 AM, and 3 AM), and the results indicate that this is not a congestion-related problem. Additionally, I have observed a noticeable increase in line noise through my traffic monitor, which shows a highly erratic graph. This disturbance further contributes to the degraded performance of my internet connection. The situation worsens when connecting to Oklahoma City, OK, using Ookla's speed test, confirming that the issue is not isolated to local network conditions. Despite Cox recently introducing a 2 GIG internet plan, which I was seriously contemplating upgrading to, this sudden decrease in speed and connection stability has given me reason to pause and reconsider my decision.vdavid2326 months agoNew Contributor25Views0likes1CommentThrottling or blocking of Cloudflare
I use Cloudlfare to provide public routing to my personally hosted storage that is in my home. I use this service to provide SSL cert as well as routing in case my public IP address changes. I have a reverse proxy setup inside my home network that based on the subdomain takes me to the service inside my network for the request. Currently if I access my registered domain (mysubdomain.mydomain.net) I get a 522: connection timeout from cloudflare to my network, but if I access my public IP address directly (xx.xxx.xxx.xxx) I can successfully get to my reverse proxy server, so it seems that Cox is blocking the access from cloudflare to my reverse proxy. Is there any way to have them remove this block?ChalupaBatman26 months agoNew Contributor151Views0likes7CommentsCox to Yahoo to google
Hello How do I add my cox/yahoo account to Gmail where my cox account was before. i have tried adding an account and the server error comes up. I have tried many things but I can't add new Yahoo cox.net account to gmail.SolvedJ__Peter6 months agoNew Contributor1.9KViews1like15CommentsModem allows wired connection but not wireless?
I just recently got a panoramic wifi gateway from Cox and when I initially set it up I had no issues; however, late last night my modem suddenly disappeared from all of my devices and I could not reestablish connection. It wouldn’t even show up as an option on the list of wireless connections. My xbox is connected via ethernet cable and works fine, but nothing else can connect. I’ve already troubleshooted, reset, unplugged and plugged everything back in, and even had an online agent troubleshoot it. Nothing worksmyrnosvesper6 months agoNew Contributor157Views0likes1Comment- Officialquiran6 months agoNew Contributor42Views0likes1Comment
Email Switch to Yahoo and Outlook
Unable to connect Outlook using POP or IMAP instructions for Yahoo Mail. It appears Yahoo is not set up for Outlook to connect our Cox.net email accounts to their POP or IMAP servers (pop.mail.yahoo.com or imap.mail.yahoo.com). Suspect the servers are rejecting anything that isn't a yahoo.com extension. One would of thought Yahoo would have planned for this ahead of time for the Cox.net extensions. When I was able to talk with a person, their suggestion was to wait 24 hrs. and try again. i.e. trying too soon after the switch The switch to Yahoo mail is anything but good. Since switching, about half the time Yahoo is not available and/or takes repeated logins. Yahoo's AI chat bot (AKA Help) is not set up to be much assistance to those with a Cox.net extension. Yahoo wants you to pay for premium service to resolve all but the very basic issues. Always referring you to a tutorial on Yahoo's help page.... which most have already looked at before starting a chat.SolvedMel16 months agoNew Contributor II14KViews6likes56CommentsInternet Issue Years Later Still Happening
I have had cox's highest internet plan for as long as I can remember. I have had countless techs in my home including multiple maintenance escalation tickets called out for my issues. Still nothing changes. Every time I call to discuss the same issue, I get the same answers and have to fight to get escalated to a higher tier support so that someone understands what I am experiencing. I now chart all of my packet loss and am building a portfolio to seek legal action. I had the gigablast package which ran me $120.00 per month and can only use the internet efficiently approximately 35% of the time. As I am writing this post I have been incurring packet loss and disconnections for the past 3 hours. If a high tier cox tech would like to look into my account and see how many techs and issues I have had at my address, please do. I am going to keep posting all of my data graphs and information on the forums as calling and trying to get this settled is not working. All I can say is this has been an issue for years in my location and if I had the opportunity to switch providers, I would have left cox a long time ago. Please help! Feels like the traffic in my area is too much for our node and needs to be upgraded.Danny_Cook6 months agoNew Contributor113Views0likes6CommentsCox has disappointed me yet again.
This is a repeat from previous discussions. First, one of my email accounts was unavailable after numerous attempts as COX FORCED me to move to YAHOO - there was NO option and NO option to delete my email account. I followed COX's instructions to "Reactivate" and as usual they are invalid as there was NO such option. When I moved to YAHOO (no option), It would not even let me relabel it to something more meaningful. When I went the web version to see my mailbox - I get the "run around". I am done working with inept people that only want more money and provide less services. In addition to removing my email account, it deleted all notes attached to that account. Forcing me to re-invent. My suggestion to all COX users is just find another host for all your services. As a cox client for over 36 years - I AM DONE!!! Jim Mac Isaac macjj@cox,netmacjj6 months agoNew Contributor113Views2likes1CommentBounce-back notification on deleted email account?
I did not choose to accept the forced transfer to Yahoo mail. Instead, after receiving the surprise email from Yahoo one morning & being locked out of the webmail interface, I utilized Outlook to download my emails from the POP server and did my best to delete the account. I say did my best because once you're locked out of webmail, the hotlink to "Delete email" under your email address on the Manage Users windows isn't there. But support assures me it's deleted. So my question is, why do I not receive a bounce-back notification (aka failed delivery message) when emailing that address from another account? Useful answers, not just links to this page, much appreciated. Thanks in advance! Cox Cable & Internet CustomerSkip16 months agoNew Contributor II64Views0likes3CommentsCox website won't display my bill
Has anyone had this problem? When I log into the Cox website and navigate to Billing, I can't display my bill for April. I get the message "We're unable to display your PDF statement at this time. Please try again or chat with us for quick support." Same thing for my March bill. But February displays JUST FINE. And other earlier months as well. It's not a connection problem: the rest of the site seems to work. It's not that I don't know were to find the page, because I can display older bills. But the current month and the one before give me errors when I try to select them. Has anyone else had this problem?Michael_16 months agoNew Contributor46Views0likes1CommentAnother Yahoo Question (not recognized)
I have been procrastinating with the whole transition but finally remembered to do it today. One problem, I followed the instructions from Cox but Yahoo doesn't recognize my email. Tried it on my phone and now on my laptop and am coming up with nothing. If I'm being honest it could just be I'm dumb and not good at this kinda thing but at this point I'm stuck. Anyone had this same issue or know how to resolve? Or did I just miss the window for a normal transition?devilsbard6 months agoNew Contributor114Views0likes1CommentMissing Archive Emails.
My Cox email archive folder shows 0 messages. Ironically, I just saved an email from U.S. Passport Office to the archive yesterday. Now, I have no access to the email. 04/18/2024 Puff it's gone. Years of important saved emails in the email archive folder... vanished. What can anyone do?plansmaker6 months agoNew Contributor41Views0likes1CommentEmail transition from Cox
After receiving the Yahoo email and without accepting their terms & conditions, may I still download & remove my data from the Cox pop server via an email client like Outlook? If so, can you please confirm the following is still correct? When using these, I'm getting a time out error. Thanks!edwms6 months agoNew Contributor II540Views1like8CommentsWorst wifi
I’ve had techs come out and tell me I have good signal but I do not. All my videos buffer and if you want to game you can go ahead and forget that because it will not load. I paid $90 for 500 mpbs so I should have no issue with my wifi. I’ve gotten a new modem and that did not help either. This has became extremely inconvenient for me and I would not recommend this wifi to anyone. Now I have to wait almost a week to get my new equipment delivered to get new wifi. Has anyone else had this experience with them?brea15w6 months agoNew Contributor42Views0likes1CommentYahoo taking Cox Mail
Should Cox be responsible to it's customers, to see that YAHOO is doing a decent job of taking over the Cox Accounts and ensuring that their system is working? I converted account # 1 over, and am NOW seeing this error - Unable to send or receive messages for the Cox (doug1680) account. Header download for the 'Software Licenses' folder did not complete. Server Response: Your IMAP command could not be sent to the server, due to non-network errors. This could, for example, indicate a lack of memory on your system. Server: 'imap.mail.yahoo.com' Windows Live Mail Error ID: 0x800CCC0F Protocol: IMAP Port: 993 Secure(SSL): Yes Well - AND - I don't think I am running low on memory, NOR do I think my DISK is low on space. This is a problem specifically on Yahoo, and someone should be responsible to Cox Customers to see that this transition works properly.Darkatt6 months agoHonored Contributor200Views0likes1CommentNo Service
This is my second day of having no internet access. I'm stunned that Cox finds it acceptable to refuse to even speak with customers calling about it. Their message said they don't have any idea as to when service will be restored. My concern is that if Cox doesn't have a clue as to the nature of the problem or any timeline for its fix, who does? This truly doesn't seem like a good way to run a circus! Can anyone give me a clue as to how to interface with Cox and get at least answers, if not problem resolution?hAltonJones6 months agoNew Contributor87Views0likes3CommentsBlinking orange/white
I’ve been having issues with my wifi for the past 3 days. It went from spotty to nonexistent. The light on the router keeps flashing, switching from flashing orange for a few minutes to flashing a white/green color for a few minutes and so on. I’ve tried resetting it, unplugging it and replugging it, and it just keeps doing it. How do I fix it?qwerty16 months agoNew Contributor3.6KViews0likes3CommentsCox Email Transitioned, Cell Phone Questions
I successfully moved my email over to Yahoo. When I open Yahoo on my Google Pixel cell and click the Inbox, I receive email. However, I do not see a Compose or Contacts Button or any Folders. I have to do all that work on my PC laptop. Do I need a special app for cell or am I missing something?Dancehappy6 months agoNew Contributor108Views0likes1CommentCNN error message
I like to watch CNN online and had been doing so for a long time with no issues. Suddenly, starting a few weeks ago, the following issue has been occurring: as the video is playing, a message will be displayed on the screen that says "The sub-error code and message will contain additional information about the underlying cause for this error. The result of one or more tracking beacons was unsuccessful". The video and audio continue to play, but controls are disabled, specifically, the mute / volume control, pause, rewind and fast forward. Is there a solution to this problem?Don_Camillo6 months agoNew Contributor II153Views1like6CommentsCanceling internet
I’m thinking about canceling my internet service. I talked to customer support to see what i would have to return if i canceled. They said i would have to return everything, including the outside cable they installed connecting to the telephone wires (not sure what to call them) to the inside of my house to the router. A cox electrician installed that wire. I’m not touching it. But they said I’m supposed to return it. And they aren’t saying if they will send someone to disconnect it. What have you guys returned if you canceled the internet services?nick15446 months agoNew Contributor655Views0likes4Comments85224 regular service outage
For over a week now I’ve been having regular service interruptions. Some for short stretches some long stretches. Each time your app says there is an outage in my area. I work from home and dependable internet is key to me keeping my job. Please find a permanent fix. Also, will my bill be prorated for all this down time? I’ve had to find other places to work from. Fix this please.AZ-Phoenix6 months agoNew Contributor39Views0likes1CommentSubpar Performance - Connection Status Question
Good Afternoon, I have Unlimited Gigablast and for the most part I don't have much to complain about, but there are times that I notice.. I want to call it latency but that is not quite right. I'm starting to wonder if the wiring in my house or from the pole to my house is degraded, but maybe everything is fine. My question lies in the following images. Are these signal strengths & Corrected and Uncorrectable numbers reasonable for a standard cable connection? These numbers are from a 9d17h uptime on the cable modem. In High Regard, Jasonnodlak6 months agoNew Contributor98Views0likes2CommentsCox email to yahoo email
I recently attempted the conversion of cox mail to yahoo mail. I use Outlook on my laptop and the Mail app on my iphone. After I changed the settings to incomingimap.mail.yahoo.com and outgoing smtp.mail.yahoo.com- I opened Outlook and I only had the basic folders and emails (Inbox, drafts, sent....) - all of my created folders were gone. I am able to receive and send from Outlook. On my iphone I have all my folders but was unable to receive email until I added Yahoo to the account. but I can't send from my Iphone - I get the following error message "Cannot Send Mail" The user name or password "user@smtp.cox.net" is incorrect. I can't find where the smtp.cox.net still exists. Any help would be appreciated.kc736 months agoNew Contributor626Views0likes3CommentsDOCSIS 3.1 not showing up with new SB8200
So.... Everything was working fine on a Arris CM8200A DOCSYS 3.1. All good. Then I had connectivity issues, which started with Cox telling me it was an issue on my end and I should upgrade service (more money). The issue ended up turning into outages over the next two days. Still could not connect. One service no show and then the second service call. The second service call was quite good. Checked and replaces something at the curb, replaced some cables, a bunch of ends, a couple splitters, checked signal all over the place and said it was spot on. When all was said and done, my modem was dead. So I ran to the store and got a SB8200 DOCSIS 3.1. Hooked it up, got it registered. It's working, I have internet, but no DOCSIS 3.1. I did find this article: Not receiving DOCSIS 3.1 | Cox Community, although not much help Been on that stupid Cox App, that keeps dropping chats, for hours a day over a few days. It should not be this hard or take this long. I was told twice (once by CAG) to call the manufacturer because Arris needs to address/configure something and the problem is with the modem. I have called a number of times. Arris states that there is nothing to configure in the modem and it is dependent on the signal from the ISP. If it is getting a signal, then it is working. This makes sense to me. I did reset the modem twice with that little switch. Cox has reset it at their end. Cox tells me they have re-provisioned the modem like it was a new one again. No improvement. I know we have had historic problems with service. On neighbor says he is running an old DOCSIS 2.0 (so he says) and his wife complains that it drops her VPN quite often, and I have another neighbor that is similar to ours, it drops about once or twice a week, usually on the same day. Sometimes cable tv gets pixelated but when reported, apparently that is the signal Cox received. From all this I feel like I know where the problem lies, but Cox keeps pointing me in other directions. Any ideas on how to get my DOCSIS 3.1 working correctly? Please let me know.lawson176 months agoNew Contributor79Views0likes2CommentsHorrible service!!!
This has been the worst service from an internet provider ever!! Always going out and spotty service. Not only does it go out but it takes them 5 hours to fix!!! No credit on bills even though we pay for FULL service! Customer service is useless as well!!!dlopezlv08066 months agoNew Contributor41Views0likes1CommentWhat's happening to my incoming email?
Since January, Cox has been warning me of the switchover to Yahoo. I finally received notice that my account was ready to switch on Apr. 7. I tried to follow the instructions but when I seemed to have done everything they required, I got a message to the effect that the system was unavailable and I should try again later. But I had a plane to catch, so I couldn't try again later. Furthermore, I am out of the country for most of this month. Nonetheless, I notice that I am not receiving messages sent to my Cox account, even though I never successfully completed the switchover process. I understood that nothing would change to our Cox accounts until we had succeeded in switching over. But obviously, something has changed. What's happening to my incoming messages?Darius6 months agoNew Contributor III106Views0likes1CommentOutage
All i want to know is will there be a discount on my come bill for this outage. Been out for about 3 hours now?msjonezy6 months agoNew Contributor64Views0likes2CommentsEmail transition to Yahoo
I have tried to use Outlook and the POP and SMTP are pop.mail.yahoo.com and smtp.mail.yahoo.com, respectively. I have used the appropriate SSL/TLS settings, user name, and password. I know that I have the correct password as I have logged into the URL several times. I have literally done this 100's of times over my 30+ years in IT. Each time I try to complete the setup and login I get an error about the settings. I called Yahoo and was waiting on the phone for 30 minutes and 15 seconds with NO reply. I called Cox and was told that if I don't buy customer care that I need to call Yahoo. I currently spend in excess of $3,200 per year and since this last "upgrade", have not had any consistent service from Cox. I've had my coax replaced, my splitter, the coax connections, and have had the interior and exterior tested for connectivity. Still having pixelation on the TV and Internet outages. I have my 3rd appointment setup for tomorrow. Why am I paying over $3,000 per year for essentially NOTHING for the past week and 1/2? Has anyone had similar issues with the transition to Yahoo mail and the Outlook POP/SMTP settings? Thank you.RogerThronsedt6 months agoNew Contributor405Views0likes1CommentCan I choose transition start date?
Is it possible to choose or delay the individual Cox/Yahoo transition conversion date? Due to out of country travel plans over next month, it is impossible to deal with all the steps necessary for a successful transition. The easiest would seem to allow a Cox customer to postpone for a month etc. Or consider asking customer to accept or defer in an email when it gets close. It's impossible for me to believe all of the "stories" posted here can be resolved if traveling in Europe or Spain, etc. Do we get toll-free telephone customer/tech support from all over the world to resolve issues? PLEASE help!John22226 months agoContributor II121Views0likes2CommentsWith Yahoo all Cox email accounts show only owners name
Wife is the owner of our cox account. When I create an email with Yahoo, her name shows up as the sender, not mine. Cox CSR says there is no fix for this to show my name as sender. Others experiencing this? Any work around? Thanks.SolvedJimR756 months agoNew Contributor II667Views0likes7CommentsCox and MLB blackouts
Cox Communications has never understood MLB blackout policy. For years I had customer service people tell me they weren’t carrying the Fox Sports MW (Now Bally Sports) Cardinal broadcast because of blackout policy. I could never make contact with anyone knowledgable to explain that they had it backwards. Then the last two years the problem corrected itself and everything was fine. This year—HERE WE GO AGAIN. Friday night MLB network carried the St.Louis-Arizona game but it was blacked out here to protect local broadcast rights. That would be to protect Bally’s broadcast. But Cox didn’t carry the Bally game—probably because it was on MLB network. They have it backward. Sunday they did the same thing. They carried Saturday’s game because it wasn’t on MLB network. Bally Sports is NEVER blacked out in this area. The MLB blackout policy is to protect local rights holders like Bally. I understand all Oklahoma programming is done in Atlanta. I wish someone would explain it to them. It’s really rather simple…unless you are simple minded.tomv6 months agoNew Contributor II56Views0likes1CommentI want to change my DNS on my Panorama gateway.
I don't see the location to where I can change the DNS on my Cox router. Your service has too many hops to the outside for me to do what I need to and lots of dead routing when I tracert to the location I need to connect to. I searched the forum and I only see the answer "we don't support changing DNS" Now I'm a good Computer Networking Tech so lets both be honest here. We know that's absolutely NOT TRUE. Firstly you had to set a DNS in the first place for there to be a DNS forced on us. I don't want to use your DNS server beucase of the spying issue I'm aware ISP can do, plus latency and throttling. I'm a game streamer and the dead hops and bad routing is a major issue for me. I don't want to use a VPN, but if I need to I will. However it would be much easier if I could just plug in 8.8.8.8 and 1.1.1.1 so I get a better connect to global DNS and so you can't spy on me. not that that last part is my goal I just want a faster service and less latency to what I need to do. So, now that we;re both being honest here and know that DNS is a required setting on every device and not hard coded, I ask how do I change my DNS to somethingI want to use and am comfortable with using that is not a cox DNS address?theforgetfulbud6 months agoNew Contributor4.1KViews1like2CommentsWill Yahoo let me store messages outside of Yahoo?
I use Thunderbird, and I'm very happy with it. One thing I do routinely is use filters and similar devices to store messages outside my Cox account's message space. For example, all messages sent via my Cox account, as well as other email accountsm are stored in another email-provider's storage space; all incoming Cox emails containing the word "unsubscribe" are stored in another folder ("subscriptions") on another provider's storage space, so I can view them when I can and they don't fill up my inbox. Will I be able to do this with Yahoo email? (Please note. I deliberately avoid email apps on mobile devices, except MacBooks, because I have not found a mobile app that affords this level of functionality. So, I'm really only talking about Thunderbird on MacOS.)Darius6 months agoNew Contributor III35Views0likes1CommentYahoo Email Transition Issue #1
Like many others, I Iam not having success with transitioning all my .cox email addresses. One account (not this one) has asked my to put in a new password about 8 times now. What I get when I am able to login at mail.yahoo.com is a blank page With all items in left column displaying redact bars and the main page saying something to the affect of "Transfer all your accounts..." instead of displaying my email. I have called yahoo three times in the last 24 hours, only to be disconnected before a representative picks up or while I am trying (very nicely) to explain my issue to the representative. The shortest off those three calls was 13 minutes, the longest was 28 minutes. Very frustrating to invest that much time and energy just trying to get my issue presented much less resolved. I really do believe Cox should have negotiated a better transition solution with yahoo before dumping this mess on its millions of customers. 😠 (I have an unrelated issue with this transition in post Yahoo Email Transition Issue #2)OkieG8r6 months agoNew Contributor II446Views0likes2Comments3 Days with unstable internet
The issue started 3 days ago. The Internet is totally unstable. It is unacceptable, as I work from home. I was initially able to find a Cox hotspot, but then couldn't. All I get from Cox is, "We're sorry this complex network issue is taking longer than expected to resolve. Rest assured, a dedicated team is actively working to restore consistent service. We apologize again for the inconvenience and will continue to provide daily text updates." Really? No one else around me is complaining about having crappy internet service, so I'm not sure if I'm buying into the issue. This is the worst! I am looking for an alternative provider at this point. Customer Service is clueless as to an ETA for resolution. This is the worst ever!michaellaux6 months agoNew Contributor80Views0likes1CommentInternet issue
Issue has been a problem for months now. New modem does not fix the problem. Resetting the modem does nothing as well. On my modem's page, there is a massive amount of uncorrectable errors on channel 10. Refreshing the page adds thousands more uncorrectables. Channel 10's SNR fluctuates wildly per refresh. This is making my internet very unstable. Help.BigCat286 months agoNew Contributor47Views0likes1Comment- tkbulliard6 months agoNew Contributor45Views0likes1Comment