Agent Offered Me a Promo... and didn't receive it.
So on 8/11, I was going to cancel my service due to cheaper and faster services elsewhere. After talking to Sophia, on the retention team, they offered me a 40% off discount off my current plan and I accepted this offer with written agreement. A month went by and I double-checked and the offer was never applied to my account. I talked to another representative on the Loyalty team today who overlooked my chat logs and said they couldn't offer this promotion... anymore and ended up cancelling my service. What do I do? Do I file a report with the FCC or credit card dispute?IanT26 days agoNew Contributor101Views0likes1CommentCox need a place to report subscriber fraud.
I received a fraudulent Cox over do bill in my snail mail for $120. I knew my bill pay was on auto pay and the card was good. I doubled checked on the cox website anyway and all was good. This just proves that you need to check on the Cox website or call Cox with anything dealing with billing that comes in your snail mail, email, text or from a call that you may get. Don't fall for there tricks to get you to call the phone number or send a check or card number in a mailing, email or text. To call a number that they give you. Thats how they get you. Do not trust anything dealing with billing or paying for anything that comes in your snail mail, email, text for from a caller. Do not respond in anyway to them and then check with the company or bank directly that it is referring to only like I did with Cox above to verify that it was a scam. Were I live I have had great internet reliability and any outage planned or not I have gotten emails and updates on status of when it would be restored.pjs34426 days agoNew Contributor31Views0likes0CommentsFrom 900mbps to 90 mbps @ 2 pm daily
Hello, I have fiber. Since August the speed fall to 90 mbps at 2pm. The technician installed a new terminal and a new gateway. I have replaced the gig network switch and redone the RJ 45 terminations to make sure the wiring was clean. I tried to disconnect extra devices and the issue keeps popping. If I reset both terminal and gateway late at night, it is back to 900mbps till 2pm then off I am on a conf call I lose sound for a few seconds get a warning about poor Internet connection. Speed is back down to 90 mbps for all devices. Resetting again the ONT and gateway does not restore the speed but if I reset the technical and the gateway after midnight, then it is good again till 2 pm. I am pulling my hair on the issue. I already had 3 visits from technicians and being an it professional I am not entirely novice either but this problem is above my networking skills. What could it be? I asked if Cox was throttling speed during peak hours, afternoon and evening. I was told no. Then I am out of ideas. I thought some device could have an IP conflict and I scanned my network for this and nothing conflicting pops up I checked the logs in my main computer not seeing any error or warning. I am really out of ideas as where to check for a problem. Cox confirmed multiple times that the signal to my home is very good. Any idea it suggestion as where to look at next? Many thanks.paddelia126 days agoNew Contributor58Views0likes2CommentsPeriodic Internet Outages
I have panoramic wifi through cox and am we are constantly having periodic internet outages that last a few minutes. Two Cox technicians have been to my house to check investigate the problem. They do a thorough search and feel confident they have fixed the problem. However a few hours later, the periodic outages occur again and again and again etc. I feel confident the techs have done a good job investigating but the problem still exist. The last tech put in a work request to replace the wiring from the pedestal to my house but that could be several weeks before that happens. The work order is CUI000016374669. My question is it possible the modem could be causing these periodic outages. Reading some other post, my problem is not unique. Is there a fix that is used on similar problems to mine. Thank you and frustrated DougBeengolfn327 days agoNew Contributor161Views0likes3Comments2Gbps slow speeds
Hello, I recently upgraded my modem to the pw8. A couple days after they shipped it, a cox rep called and convinced me to upgrade from 1Gbps to 2Gbps speeds. Problem is, I plugged straight in with ethernet on my new pc with cat6 and I'm only getting 930 to 960 Mbps. My network adapter does 2.5 Gb. Idk what the problem is here. The cox wifi app says the modem is RECEIVING 2300 Mbps. It's juts not making it out the other side of it? Anyone have any ideas here? I've tried different pc and laptop, different cat6, resetting, and have had a cox tech come out to no avail.Blazeice27 days agoNew Contributor II381Views1like34CommentsI need to cancel cox complete care.
I want to take off my billl when they have to come out and fix it.Tiffany12728 days agoNew Contributor46Views0likes1CommentNo internet for 5 days or the connection goes in and out
No one seems to be able to assist. I have tried through the web and the app with resets. I went and bought and picked up new things including their modem, talked to 10 different agents who use the same troubleshooting and telling me to do the same steps I’ve already done. Telling me everything looks fine on their end. What’s funny but not funny about that is, I then received a text from them separately saying there’s an outage in my area. Next was: Cox: Thanks for signing up to receive outage text updates. We're working on it, and expect you to be reconnected by 05:01AM. We'll continue to send updates as they're available. Next was: Cox: The outage in your area is resolved. We'll continue to closely monitor our network. Please let us know if your services are working. Reply "YES" if your service is up and running. Reply "NO" or "Unsure" if you're still having an issue. I say no. Then:We're sorry to see you're having trouble connecting. Please visit https://cox.com/smarthelp to troubleshoot the issue and get back up and running. Then:Cox: Your reset was unsuccessful. Try unplugging the power & plugging it back in. This can take up to 10 min. Then:Cox: It's been 3 days since the outage in your area was resolved, and we're checking to make sure your service is still running smoothly. Reply "YES" if you can connect without issues. Reply "NO" or "Unsure" if you’re still having trouble. I say NO again. Then: We're sorry to see you're having trouble connecting. Please visit https://cox.com/smarthelp to troubleshoot the issue and get back up and running. Now I’m highly annoyed because all these days have passed. I decide to txt AGENT for the 10th and final time. Same troubleshooting steps I already told them I’m tired of doing. Cox: Verify the Coax Cable is Connected into the Cable Port on the Box. Verify Coax Cable is connected to the wall outlet. Ensure all connections between the wall and the equipment are not loose or damaged. Me:I’ve reset, unplugged, plugged back, reset again, unscrewed cords, screwed them back in.It can’t be the modem, router, coax cords, Ethernet cords, power cords, nothing. I got all new stuff yesterday and a new modem from cox 3 days ago.My WiFi worked for 45 minutes today and then gone.I’ve troubleshoot everything, check cords, got a new modem, new router, etc.I’ve been without internet for 5 days.I’ve talked to ten agents.Then I was told there’s an outage in my area AFTER being told there wasn’t Then I’m told-Thank you so much for this confirmation, there are no outages reported in your area at this moment, in this case please allow me to reboot your device in order to clean up your line for any cache or excess of data and check the status of your modem, if the steps we follow don't fix the issue we will schedule a tech visit. 😑 did it, still nope. Next was:Thank you so much for following these steps with me today. I know how important it is for you to get everything working again, it seems like a tech visit needs to be done in order to sort this out for you, the visit would have a $75 potential charge (if the cause of the issue is Cox's responsibility charge won't be applied) I’m like at this point, y’all should’ve came out to the residents affected that are still having troubles because why would they lie 😑😑😑 Anybody else encounter this mess?kiam28 days agoNew Contributor2.3KViews2likes8CommentsDaily Short Outages
I've been having issues for the last few months where my Cox internet connection will just drop without warning for 1-2 minutes. It's especially frustrating when it's during a work Zoom call or an online gaming session. My cable modem was old, so I replaced it with a brand new Netgear CM2000, but that did not solve the problem. My router is a relatively new Netgear Orbi system. Before I replace that, I thought I'd post here to see if anyone might have any suggestions. I've checked the cable modem log files, and every time the connection goes out, I see this message: Priority: (Critical (3)) Description: Started Unicast Maintenance Ranging - No Response received - T3 time-out; Is it possible that it's an issue with Cox?jaybuys28 days agoNew Contributor214Views1like4CommentsThis is not okay!
Help!!! I made a payment yesterday night at a 7-Eleven through PaySite at 8pm cash and my account still shows suspended! Chatted with a customer rep they didn’t see any pending payments and they suggest for me to go back to 7-Eleven which I don’t think they will do anything about it. Pay site is closed until Monday! This really sucks!!!Marlynns28 days agoNew Contributor76Views0likes1CommentYahoo! Mail
When Cox transitioned over to Yahoo! Mail, they did not transition my distribution lists. Yahoo says it is Cox's problem, Cox says it is Yahoo's. I don't care whose problem it is but I need those lists. Cox should be able to get those lists transferred over. How do I go about this?wallerubw29 days agoNew Contributor65Views0likes4CommentsOutage day 4
I’m no over 3 days with no end in sight. How long do they usually last? This really isn’t acceptable. Will they show a credit on my account? I’m now at 10% of the month with no explanation. I don’t get it? How can they run a business like this with no accountability?michaelcoleman329 days agoNew Contributor55Views0likes1Comment- jalisa203030 days agoNew Contributor52Views0likes1Comment
Gateway offline
My gateway is offline. solid orange/yellow light, tried resetting it manually several times, no connection. whats going on??? getting pretty angry about this $hitty service. none of techs help unless i pay $75 to get them to come out.hopeg30 days agoNew Contributor46Views0likes1CommentCox is garbage
I mean literally the most expensive, unreliable internet provider today. I can’t wait until we have fiber through other providers in my area…Solvedjrmills2830 days agoNew Contributor75Views0likes1CommentMetronet Norfolk
Hello Cox. After years of poorly timed outages and it times, simply unreliable internet, we have a competitor in Norfolk, VA. I was offered 500mb or 1gig service on new, being installed in front if me right now, fiber optic internet. They can save me over $500 over the next 3 years, PLUS give me a $100 prepaid card. (I would also save $120 more over 12 months in lower charges on my landline phone only used for 911) Cox you are not offering anything. All I have to do is order now and wait about 30 days as they complete connecting my neighborhood and I will save over $600 over the next 36 months plus get $100 to spend as I please!! What would you do for me to stay with Cox? You have been bleeding me dry for over 8 years at this current address and many years before that. John Frame Norfolk, VirginiaLunesta30 days agoNew Contributor55Views0likes1CommentWtf!!!
I am so tired of all these outages. You guys promise but you can't follow through. You guys suck as an internet provider. I am getting ready to change to a different provider who can guarantee that my internet will not be down a third of the month and then you mother**bleep**ers want to charge me an arm and a leg for internet that's not even **bleep**ing provided. Why don't you guys quit taking people's money and provide what you're supposed to provide like a good **bleep**ing company. I'm getting ready to file a complaint with the better Business bureau and I'm almost going to call my uncle at the FCC. He may not close you guys down but he'll put some heavy fines on y'all.camador228231 days agoNew Contributor56Views0likes1CommentWth
What’s with the constant outages? Do we get some sort of refund or do I have to change internet providers?Emmanuez31 days agoNew Contributor130Views2likes7Comments- SaraJordan999731 days agoNew Contributor48Views0likes1Comment
Terrible service... Product and customer
Why have I been paying for something that doesn't work I constantly have outages and have called on numerous occasions to be credited for something I pay for I've wasted so much time that I should have ever had to spend trying to get what is fair. Time is the one thing I cannot get back but here we are again. I would like to be compensated for my service not working and the countless hours I've spent trying to be compensated. Cox why is it so hard?DavidCamp477331 days agoNew Contributor II51Views0likes1CommentCox is unorganized
A Cox technician came out to fix my sporadic internet signal and when he left we have no Internet at all. He told me that a engineer would need to come out and fix it. I thought someone would call soon to let me know when they would come, because Cox has fast reliable service, according to their commercials. I have called several times to get an approximate date, but when I call I have to go through listening to an entire script before the person on the other end lets me ask my questions and then they still want me to restart my router, which I have already done multiple times. The lights indicate I have signal but no Internet. I was working before the tech came but poorly. Now I have nothing Cox has a monopoly on cable and Internet in Freeport,so I guess we have to live with COX!larrimd131 days agoNew Contributor55Views0likes2Commentsbad internet company
Worst internet company there is. Don't waste your money. I've had Cox internet for 7 years and spent over $12,000 with them. Recently I've had two outages and it took 2 different repairmen to fix it. Was out for about a week. I've also had many mini outages for a few hours and times where the service was so slow it was almost un-usable. I asked for a $50 discount for my trouble and was offered $17. I was insulted. I had to contact them 3 times to get an offer of 17 measly dollars off my bill. I declined the offer. Their service just went up to $170 per month. $12,000 spent vs $50 to keep me. Not a smart business decision. They deserve to lose customers. They think your time is worth nothing. They are just not smart. They wouldn't let me reply to their "answer" so I'm going to re-post this until they dohallvon31 days agoNew Contributor102Views0likes2CommentsNo communication
This is now the fifth outage in about 10 days. The outages don't normally last more than four hours, but although I sign up for notification via text message, I never received any. I would like to know why there are so many problems in my area, ZIP Code 85641. Should I be so concerned that I change companies?joneangel2 months agoNew Contributor85Views0likes3Comments- Shanelleb102 months agoVisitor II97Views1like3Comments
Bad Service
I'm so sick of this internet issues. I pay 280.00 a month. At this point I want a credit for last month. And this month if not fully fix by 15th. THE ENTIRE MONTH not a partial credit. I work from home and run a small business and there is NO Reason this request should be denied because you are very aware of the amount of Days we have been without working service. I will change services. Not to even start talking about the CABLE has been out as well.lanitajackson2 months agoNew Contributor20Views0likes1CommentConnectAssist
I'm trying to register for ConnectAssist using my Government Food Assistance account. Cox won't accept an upload of a photo of my Food Card which has my name and account number on it. Can anyone tell me what documents I need to upload to Cox so i can qualify for this option. Thanks for your time if you read this.Solvedxteraflop2 months agoNew Contributor163Views0likes3Comments- sherick2 months agoNew Contributor64Views0likes1Comment
Tracert timeout when connecting to VALORANT NA servers
My hops time out when connecting to Valorant NA servers when I run tracert 192.207.0.1 I believe this is causing desync in game. What can I do to get a more direct routing or is this a Riot Games issue? Tracing route to 192.207.0.1 over a maximum of 30 hops 1 6 ms 2 ms 1 ms 192.168.0.1 2 7 ms 6 ms 4 ms ip70-161-76-1.hr.hr.cox.net [70.161.76.1] 3 5 ms 5 ms 3 ms 100.127.47.64 4 6 ms 3 ms 3 ms 100.127.40.80 5 35 ms 12 ms 8 ms 100.120.124.52 6 14 ms 9 ms 12 ms ashbbprj01-ae2.rd.as.cox.net [68.1.0.242] 7 12 ms 10 ms 11 ms 100.122.208.43 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.wafflebits2 months agoNew Contributor37Views0likes3CommentsIs there a way to tell if a firmware update was pushed to my modem?
This morning I woke up to no internet. I looked at my modem and all the lights were flashing amber except the power light, that was flashing white. I called support and the gentleman said my firmware was corrupted on my modem and it would need to be replaced. I didn't update the firmware manually, and I noticed while searching for solutions other folks with he same symptom and they associated it with a firmware update from Cox.Thedoggs2 months agoNew Contributor38Views0likes2CommentsInternet drops for a few seconds.
Just curious if anybody else has had problems with their internet dropping for a few seconds. You won’t really notice it watching tv or just surfing the internet. Although, the sound on the tv becomes delayed. lol. You really notice the drop when doing zoom meetings or anything video feed. Every time I contact Cox it’s the same thing. “Reset you router and we don’t see anything wrong on our end.” Any help would be appreciated. ThanksAndy12 months agoNew Contributor II127Views2likes10CommentsRefund? Reassurance?
Over the past two weeks, my panoramic Wi-Fi gateway modem has quit working repeatedly each day. Since I work from home, my job is nearly 100% dependent on Wi-Fi capability. Given several hours of outage, does Cox provide any sort of refund to future billing? I have a technician coming today to look at our modem to see if it is the problem, and if that is the case, that would be frustrating since we have only used it for a year. My employer and constituents are just as frustrated as I am the lead recruiter for an international seminary. Not being able to engage with student candidates over video conferencing has certainly put me in a difficult position.RyanAkers2 months agoNew Contributor58Views0likes1CommentFiber ONT no service light
Last Tuesday evening my service went out. Once service was restored my fiber terminal only has power and ethernet lights on. How can I reset. I have been without service for days and I need it for work. Smart help says it can't communicate with equipmenteric9962 months agoNew Contributor51Views0likes2CommentsRepeated outages on Tuesdays?
Last Tuesday i had an "unplanned outage" in my area that was about 12 hours long with no real explanation. Now again today for the second Tuesday in a row, another "unplanned" outage in my area that has so far been about 6.5 hours- with no real explanation. Has anyone else experienced this or have any idea what it means? Why on a Tuesday in the middle of a time when many of us have work to do? Seriously considering finding a different provider. Casa Grande AZttula2 months agoNew Contributor57Views0likes1CommentCox outages daily around 3 and 4 p.m.
Our internet service drops every weekday around 3 p.m. We will reset on app, which will fail, then reset at the modem as directed. Rinse and repeat. Our home in Baton Rouge is about 25 years old, and utility work has been done recently on our street - sadly, no fiber. There were a lot of reported outages while the utility work was being done, but I never saw a Cox truck. I cannot get any attention from Cox, regardless of how many times I initiate a chat. I am posting in hopes that there is a moderator who can give me some guidance, as we cannot work from home or get homework done without jumping through these hoops.busymom32 months agoNew Contributor54Views0likes1CommentInconsistent and Incorrect Outage Information - Extremely Frustrating
I’m beyond frustrated with the way Cox has handled communication about a planned network outage this week. The lack of clarity and consistency in the information provided has been infuriating. Here’s what I’ve been dealing with: Email Notification: I received an email about the outage, but instead of providing a clear date (MM/DD/YY), the email just included a countdown. This is a terrible way to inform customers about a planned outage, especially when sent a week in advance. Conflicting Times in Email: According to the countdown in the email, the outage should begin on 09/04/2024 at 5:00 PM. However, when I clicked the "add to calendar" button, it added the outage for 09/04/2024 at 8:00 AM. This inconsistency leaves me completely in the dark about when I’ll actually lose service. Door Flyer: To make matters worse, I received a door flyer with different times altogether. The flyer says the outage is scheduled for 09/03/2024 & 09/04/2024, with two outage windows: 5:00 AM - 12:00 PM and 12:00 PM - 6:00 PM underlined in marker. Customer Service Confusion: When I called customer service, the representative couldn’t provide any more information than “yes, we sent you an email” and didn’t seem to understand the issue. The same thing happened when I tried the online chat. This morning, I finally reached someone who could tell me the outage had already started—despite my email still showing a countdown of over 31 hours. This entire situation is unacceptable. I’ve been a Cox customer for years, but after this and the multiple outages we’ve had recently, I’m seriously considering switching providers. This needs to be fixed. Your communication with your customers has been awful. As someone who works from home and needs internet access to do my job it's frustrating to not receive correct information even after reaching out to customer service. Below is a screen shot of the email that was taken on 09/03/2024 9:59am which is evidence of my first bullet point above.RawToast232 months agoVisitor II81Views1like3CommentsTechnician Fees Not Disclosed Upfront
I recently transferred my Cox service when I moved and was told I simply needed pick up newer equipment, plug it in and would be up and running. That was not the case. I chatted with tech support who was not able to resolve my issue and was told that a technician would need to be scheduled to come out. No mention of a charge for this service was made by the representative. The technician came out and was able to get my service up and running and I inquired on if there would be a charge. He stated no, he did not see one listed. Now my bill is out and I’m being charged a $100 for the visit. I spoke to 2 separate representatives who apologized for the miscommunication from both of their employees (appointment setter and technician) but informed that the charged must remain. Completely unethical and a true lack of customer service to provide a service to someone, never mention a service charge, and then add a huge fee to their bill. The fee is more than the bill itself. Cox is really lack luster in their customer service and I truly understand why others refuse to sign up with them.dberg232 months agoNew Contributor29Views0likes1Comment- baek39112 months agoNew Contributor60Views0likes2Comments
Bad Internet Company
Worst internet company there is. Don't waste your money. I've had Cox internet for 7 years and spent over $12,000 with them. Recently I've had two outages and it took 2 different repairmen to fix it. Was out for about a week. I've also had many mini outages for a few hours and times where the service was so slow it was almost un-usable. I asked for a $50 discount for my trouble and was offered $17. I was insulted. I had to contact them 3 times to get an offer of 17 measly dollars off my bill. I declined the offer. Their service just went up to $170 per month. $12,000 spent vs $50 to keep me. Not a smart business decision. They deserve to lose customers. They think your time is worth nothing. They are just not smart.Solvedhallvon2 months agoNew Contributor36Views0likes1CommentYahoo Email Transition - Links & Resources
Hi All, We've pulled together a list of the most helpful threads you've posted related to the Cox.net email move to Yahoo. Thanks to our community members for sharing your tips and tricks! Also, just a quick note, not all customers and email accounts are being transitioned at the same time. You will receive emails from Cox in advance to let you know about your email moving to Yahoo. When your email is ready to make the move, you will receive an email from Yahoo with instructions on how to do so. If you have multiple email addresses, each of them will receive their own individual instructions when they are ready to move. On to the Topics! MacMail - Yahoo Email Setup as documented by tkaz smtp.cox.net outgoing server not working | Cox Community MacOS Mail App Setup as documented by @Lyndonb95 Using Yahoo Email in Mac OS Mail App Outlook 365 Setup for Mac Users as documented by tkaz For MAC users with Outlook 365 that want to transition from COX to Yahoo email Yahoo Email Transition - iPhone Setup as documented by MangoMan Yahoo Email Transition - iPhone Setup | Cox Community Check Here if You're Missing Folders in Outlook, discussion by SteveK08 Email Transition - Lost Outlook Subfolders | Cox Community Thunderbird Settings as documented by Waleee Successful Email transition to Yahoo: using Thunderbird on Windows | Cox Community In addition to the threads above, be sure to check out https://www.cox.com/residential/support/coxnet-email-transitioning-to-yahoo.html Thanks!ChrisB2 months agoCommunity Manager4.2KViews0likes29CommentsWhat is the proper sequence of the filter and splitters?
On the last visit from a tech he connected the incoming cable to a 2-way splitter with one output going to the cable/phone modem and the other to a filter connected to a 3-way splitter. One output on the 3-way goes to the DVR and the other two to mini-boxes. Why wouldn’t the filter be the first device connected to the incoming coax? Do filters cause problems for modems? The modem is an old Arris Docsis 3.1 model TM3402A. The filter is an Antronix MoCA Input Blocking Filter GLF-1002 The splitters are Antronix CMC2000HC-A SeriesSolvedMasterMyDomain2 months agoContributor64Views0likes3Comments2 gb service scamming With fiber modem and XB8 router.
Cox's latest fiber modem and router, the XB8, can't support 2gb service? Is this a joke? The fiber modem ethernet cable have to use 2.5gb #4 port for the XB8 router. Other three ports can only provide 1gb speeds. So there are no options for 2 gb speed port. If they're taking fees for 2gb service but can't deliver it. The only solution seems to be buying another router privately, If a company advertises 2gb service that isn't achievable and there level 2 technicians doesn't even know how to resolve it, cox need to fire whoever provided this idea.. what a dumb scam company..Jin761cox22 months agoNew Contributor316Views0likes7CommentsDownload speed throttled
I pay for 250 down/25 up, however my download speed is almost always close to a tenth of that. The only way to get the advertised speed is to reset my router. However this is only a temporary fix, and it quickly drops back down to the lower speed. This has been going on for months and I am sick of it. I have tried contacting support but all they do is reset my router, which again only solves the problem for an hour or so. I have even gone to the Cox store and gotten a new router and the problem has persisted. I know for a fact that I am being throttled because it occurs on every device whether it is connected by ethernet or by Wi-Fi. It happens even when I am nowhere near reaching my data cap for the month as well. Please let me know what I can do to resolves this, it is very infuriating only getting one tenth of the internet speed that I pay for.NicolasIsidro2 months agoNew Contributor425Views2likes8CommentsFED UP
I just came here to complain. I had Cox Internet service in East Hill and never ever had any problem whatsoever. I have moved to the Navy point area and my Internet is so sporadic that I cannot even work from home anymore, so as much as I love their customer service, they had somebody come out and spend three hours rewiring my Internet cable outside of my house, I just wanna make it so that I don’t have to interact with customer service so I am canceling my service next week once my box arrives from AT&T, which I’m very sad to say because AT&T customer service is atrocious, but maybe I won’t ever have to speak to themamarguriet2 months agoNew Contributor71Views0likes3CommentsCancelled Cox Internet service.
After 20 years with Cox I had to cancel my Internet Service to my Home. I do not have any equipment or other services from Cox. I cancelled well in advance prior to my next bill. When I started with COX I paid a full month when they started my service. So actually I pay ahead of my service month. Now they say they don't get paid in advance but after the month is up and want me to pay another month for internet service from them Am I missing something here? Do I need to have an Audit for the past 20 years to prove my point? What do you think? Thank youiggyaz2 months agoNew Contributor II66Views0likes1Comment