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hallvon's avatar
hallvon
New Contributor
7 months ago
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Bad Internet Company

Worst internet company there is. Don't waste your money. I've had Cox internet for 7 years and spent over $12,000 with them. Recently I've had two outages and it took 2 different repairmen to fix it. Was out for about a week. I've also had many mini outages for a few hours and times where the service was so slow it was almost un-usable. I asked for a $50 discount for my trouble and was offered $17. I was insulted. I had to contact them 3 times to get an offer of 17 measly dollars off my bill. I declined the offer. Their service just went up to $170 per month.  $12,000 spent vs $50 to keep me. Not a smart business decision. They deserve to lose customers. They think your time is worth nothing. They are just not smart.

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  • ColleenD's avatar
    ColleenD
    Moderator
    7 months ago
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    hallvon I can understand why you are upset. I depend on my own service and also know how important it is to get what you're paying for. I apologize for any inconvenience caused by the service interruptions you have described. While we are unable to compensate for lost wages, time from work, or other financial impacts, we can certainly adjust the bill for time without service. We do require billing discrepancies to be brought to our attention within 60 days of the statement print date. We value your 7 years of loyalty and I'm sorry to hear your experience has made you feel otherwise. I'd love the opportunity to review this for you. Since our Community Forums are intended for customers to discuss technical topics relating to Cox service it is not the best place to address account or service related issues. Please email me at cox.help@cox.com with your full name, complete street address and a link to your forum post. Please include the details of your concern. I appreciate that you took the time to bring this to our attention and look forward to working with you to resolve matters.