Forum Discussion

jaybuys's avatar
jaybuys
New Contributor
3 months ago

Daily Short Outages

I've been having issues for the last few months where my Cox internet connection will just drop without warning for 1-2 minutes. It's especially frustrating when it's during a work Zoom call or an online gaming session.

My cable modem was old, so I replaced it with a brand new Netgear CM2000, but that did not solve the problem. My router is a relatively new Netgear Orbi system. Before I replace that, I thought I'd post here to see if anyone might have any suggestions.  

I've checked the cable modem log files, and every time the connection goes out, I see this message: 

Priority: (Critical (3))
Description: Started Unicast Maintenance Ranging - No Response received - T3 time-out;

Is it possible that it's an issue with Cox?

connection issues
  • vjhendrix1980's avatar
    vjhendrix1980
    New Contributor
    3 months ago

    I've been experiencing the exact same thing. My wifi has had to reboot 12 times in 2 hours! I'm about ready to cancel

    • CurtB's avatar
      CurtB
      Valued Contributor III
      3 months ago

      Have you eliminated an electricity issue?  Do your lights flicker?  If you have any devices connected to a battery backup, check it for any recent power blips.

      • jaybuys's avatar
        jaybuys
        New Contributor
        3 months ago

        It's definitely not electrical.  Other things connected to that outlet / circuit are totally fine when it happens. It's something network related but I can't figure out what.

  • MichaelJ's avatar
    MichaelJ
    Moderator
    3 months ago

    We can help troubleshoot connection issues, please feel free to reach out to us on Facebook or X, CoxHelp for assistance, Thank you,