Credit for outage
My service had a chronic outrage, affected my internet for a week. Communication was poor bc I don’t think Cox had any idea after the 1st two days when it would be fixed. I work from home and was sick with COVID so couldn’t leave. My son’s ability to complete school work was affected too. I got a $12 credit for 7 days after an 80 minute chat and being disconnected twice., insulting, One friend got $20 for the first night it was out and was calling back, another $50 for the week. I haven’t had the patience yet to call back in. To get the name changed on my account due to a death required 4 calls, resulted in 2 disconnects and 3 of 4 reps all gave me wrong info. Customer service is the worst. I actually got told by the four person for the name change that the 3rd probably hung up on me bc everything he told me was wrong. It’s hard to believe service can be so bad but it is, assumimg it’s the company culture.
Disappoint at best
Where do I even start? I've only had cox for 3 months and have had problems since day 3. What crazy is cox want to charge me for full service. I get 10-12 days of actual use and no that is not in a row. 13 days straight with no service at all to 1 day you can use it to 5 days no service for an "outage". I finally was so fed up, I made them credit my account for all lost days and 1/4 day usage. It's ridiculous I pay them for a service I'm not even getting to use. They have sent out "technicians" and all they do is replace a modem and it magically works for 10 mins and guess what another outage, just my luck right? I had starlink in the middle of no where and had internet with no issues, yet fixed internet can't be bothered to work for more than a few hour or mins at this point. 1gb plan but getting 3.2 - 3.8 mbps boy what a fun time it's been. Also there is no other options for the area, so my hands are tied and may switch back to 5g mobile with a mofi. I'll pay 10-15 more for way more stable internet.Data Usage
My internet usage habit does not change much from month to month: usual web-browsing, video calls, and streaming services (no game downloads etc). However, I am noticing recently that my data usage has been going up rapindly. Last month, I was charged an additional $50 (that's 250GB additional data), and this month I am apparently already 60% of usage less than 2 weeks into the cycle. Something doesn't add up here. Anyone else having this issue?
Yahoo Email Transition Issue #2 (POP & IMAP?)
BIG Issue #2 with Yahoo Migration... There may be a solution to this but I have yet for get any of my attempts to work and I don't want to have to pay for something I've been doing for decades. I use a Mail client which allows me list all my accounts in one place. I use this approach on ALL my devices (CPU, mobile, tablet). I have yet to get any perturbation of IMAP or POP mail clients/settings to work. Has anyone discovered a mail client that allows you to POP or IMAP to your .cox email addresses through any of Yahoo's servers? Should have (and perhaps it is but I don't know it) been something Cox addressed B4 dumping all their email customers without providing workable solutions. Loyal Cox customer for over 30 years; very disgruntled - but it is the only high-speed option in my 30 YO neighborhood. Please some other ISP - rescue us!
Constant ARP requests from Cox WAN
Anyone else noticed the near constant ARP requests occurring over your Cox modem WAN link? All this needless traffic just ARPing out to every cable modem from all over is chewing up cycles. Maybe it's just the AZ market, but all the connections I manage have the same behavior. There's one exception. The G1gablast fiber network does not have the same arp flooding observed. I would only expect to see the ARP for a site's assigned IP once in a blue moon, but instead here's 5 seconds of noise: 15:46:10.638516 ARP, Request who-has 68.105.129.61 tell 68.105.128.1, length 46 15:46:10.732486 ARP, Request who-has 72.216.202.182 tell 72.216.202.177, length 46 15:46:10.785398 ARP, Request who-has 184.181.21.226 tell 184.181.21.225, length 46 15:46:11.436560 ARP, Request who-has 70.167.195.98 tell 70.167.195.97, length 46 15:46:11.438347 ARP, Request who-has 174.79.55.43 tell 174.79.55.33, length 46 15:46:11.439979 ARP, Request who-has 70.175.26.35 tell 70.175.26.33, length 46 15:46:11.440083 ARP, Request who-has 24.255.114.71 tell 24.255.114.65, length 46 15:46:11.440166 ARP, Request who-has 184.180.131.42 tell 184.180.131.33, length 46 15:46:11.440409 ARP, Request who-has 98.172.74.61 tell 98.172.74.49, length 46 15:46:11.440741 ARP, Request who-has 72.194.174.85 tell 72.194.174.81, length 46 15:46:11.440780 ARP, Request who-has 68.105.128.176 tell 68.105.128.1, length 46 15:46:11.440814 ARP, Request who-has 98.184.46.229 tell 98.184.46.225, length 46 15:46:11.441144 ARP, Request who-has 70.167.206.227 tell 70.167.206.225, length 46 15:46:11.443084 ARP, Request who-has 174.79.36.20 tell 174.79.36.17, length 46 15:46:11.443738 ARP, Request who-has 68.106.234.111 tell 68.106.234.1, length 46 15:46:11.443888 ARP, Request who-has 68.105.129.22 tell 68.105.128.1, length 46 15:46:11.535316 ARP, Request who-has 72.217.23.0 tell 72.217.16.1, length 46 15:46:11.659025 ARP, Request who-has 72.208.208.255 tell 72.208.208.1, length 46 15:46:11.761001 ARP, Request who-has 68.106.235.194 tell 68.106.234.1, length 46 15:46:11.847198 ARP, Request who-has 68.3.218.177 tell 68.3.218.1, length 46 15:46:11.911709 ARP, Request who-has 72.212.136.100 tell 72.212.136.97, length 46 15:46:11.958956 ARP, Request who-has 70.167.211.217 tell 70.167.211.209, length 46 15:46:12.046068 ARP, Request who-has 68.3.149.73 tell 68.3.148.1, length 46 15:46:12.150658 ARP, Request who-has 70.167.198.201 tell 70.167.198.193, length 46 15:46:12.233030 ARP, Request who-has 70.175.24.70 tell 70.175.24.65, length 46 15:46:12.340578 ARP, Request who-has 72.217.46.0 tell 72.217.40.1, length 46 15:46:12.459838 ARP, Request who-has 184.187.125.88 tell 184.187.125.81, length 46 15:46:12.553009 ARP, Request who-has 68.14.235.183 tell 68.14.235.177, length 46 15:46:12.646613 ARP, Request who-has 68.14.215.24 tell 68.14.215.17, length 46 15:46:12.755555 ARP, Request who-has 72.216.200.37 tell 72.216.200.33, length 46 15:46:13.228124 ARP, Request who-has 24.250.109.85 tell 24.250.109.81, length 46 15:46:13.228957 ARP, Request who-has 68.105.128.131 tell 68.105.128.1, length 46 15:46:13.229317 ARP, Request who-has 68.105.128.88 tell 68.105.128.1, length 46 15:46:13.230757 ARP, Request who-has 68.14.244.158 tell 68.14.244.145, length 46 15:46:13.231847 ARP, Request who-has 72.217.30.255 tell 72.217.24.1, length 46 15:46:13.383122 ARP, Request who-has 68.106.234.103 tell 68.106.234.1, length 46 15:46:13.383544 ARP, Request who-has 68.105.128.195 tell 68.105.128.1, length 46 15:46:13.459436 ARP, Request who-has 24.255.114.71 tell 24.255.114.65, length 46 15:46:13.686347 ARP, Request who-has 98.172.74.61 tell 98.172.74.49, length 46 15:46:13.686487 ARP, Request who-has 184.180.131.42 tell 184.180.131.33, length 46 15:46:13.687256 ARP, Request who-has 68.14.223.56 tell 68.14.223.49, length 46 15:46:13.687303 ARP, Request who-has 70.175.26.35 tell 70.175.26.33, length 46 15:46:13.687373 ARP, Request who-has 184.181.21.226 tell 184.181.21.225, length 46 15:46:13.687427 ARP, Request who-has 174.79.36.20 tell 174.79.36.17, length 46 15:46:13.687776 ARP, Request who-has 70.167.195.98 tell 70.167.195.97, length 46 15:46:13.688096 ARP, Request who-has 24.249.178.72 tell 24.249.178.65, length 46 15:46:13.688243 ARP, Request who-has 98.174.2.165 tell 98.174.2.161, length 46 15:46:13.929270 ARP, Request who-has 68.2.168.54 tell 68.2.168.1, length 46 15:46:13.929477 ARP, Request who-has 68.14.243.67 tell 68.14.243.65, length 46 15:46:13.934842 ARP, Request who-has 174.66.126.150 tell 174.66.126.145, length 46 15:46:14.055515 ARP, Request who-has 72.212.136.100 tell 72.212.136.97, length 46 15:46:14.063198 ARP, Request who-has 68.2.168.161 tell 68.2.168.1, length 46 15:46:14.154954 ARP, Request who-has 68.105.129.5 tell 68.105.128.1, length 46 15:46:14.247982 ARP, Request who-has 68.105.128.93 tell 68.105.128.1, length 46 15:46:14.348317 ARP, Request who-has 68.110.169.62 tell 68.110.169.49, length 46 15:46:14.438815 ARP, Request who-has 68.105.129.188 tell 68.105.128.1, length 46 15:46:14.542405 ARP, Request who-has 72.217.21.0 tell 72.217.16.1, length 46 15:46:14.817242 ARP, Request who-has 72.216.200.36 tell 72.216.200.33, length 46 15:46:14.817389 ARP, Request who-has 70.177.185.61 tell 70.177.184.1, length 46Service not meeting standards
For the past three weeks the internet has been spotty. How long is it gonna take for you guys to fix or upgrade or whatever it is that is going on. I’m paying for a service that sometimes kicks me out of watching my shows or my phones keep on asking if I wanna keep trying the WiFi or cellular that’s not coolPing spikes during multiplayer gamers
I recently moved out of on-campus housing and into an apartment. Currently, I am paying for the 1GB/s home wifi service with the most updated Panoramic modem/router. I am also taking advantage of the 5G wifi service as well. Despite that, I get ping spikes while paying for esport titles like Valorant or Overwatch. It goes from a steady 20-30ms to 150ms every 30 seconds to 1 minute of gameplay and makes playing competitive shooters unbearable. While I understand that ethernet works best for situations like these, I do not have an outlet of that sort in my room/apartment. Additionally, I have previously played competitive shooters on wifi and did not experience these types of ping spike/packet loss. What is the best way to fix this issue?
Why is my internet out again?
I'm about sick and tired of paying you people hundreds of dollars a month for half-ass service. This is the third day in 5 that my internet has gone out. Pull your heads out and fix it. You should be crediting every single person affected an entire month, not just one lousy day. There are people that work from home who depend on their internet to make their salaries. You're going to start hemorrhaging customers. Because you're not the only game in town, and lately you're not even the third best game in town.Cox to Yahoo to Google - NOT RESOLVED
I've noticed a long thread of customers experiencing the same issue I'm facing, and I need help. A Cox moderator marked the thread "Resolved" simply by providing a Yahoo support number, which doesn't address the core problem. I've been a Cox customer since 1999, using the same email address and forwarding it to my Gmail to take advantage of better spam filters, as Cox's filters are inadequate. With 25 years of email usage, I receive a significant amount of junk mail. Now, I've been forced to activate a Yahoo account, and I can no longer forward my email to Gmail unless I pay $5/month to upgrade. This is unacceptable—why should I pay extra on top of my already expensive Cox internet service? When I tried adding my Cox/Yahoo email to Gmail, I received server connection errors because Gmail doesn't recognize it as a Yahoo server due to the "@cox.net" domain. This leaves me with the limited option of using Yahoo webmail or adding the account to Outlook or the Mail app as a standalone account. This issue was entirely foreseeable and reflects poor planning on Cox's part. If I were the CEO of Cox, I would be deeply embarrassed and would consider firing the leader of this project. I'm now considering canceling my Cox service, but I don't want to lose my 25-year-old email address, which I should have transitioned away from years ago. Dear Moderator - don't post a Yahoo support phone number then mark this as "resolved" until there is a true resolution. What should happen is give us the Yahoo upgraded email at NO CHARGE so we can forward incoming email or migrate our mail back.Warning!!! Parental Controls Don't Block Adult Websites
Just a heads up. Parental controls don't block adult websites. Tried it on my devices and the major adult websites are freely available. Called Cox help and they couldn't tell me what parental controls block nor tell me what is wrong with my parental controls (if anything). You can't control the DNS on Cox owned equipment FYI. Your best off getting software/open DNS setting per device and using the cox app to turn on and off devices. Bottomline, don't turn on parental controls on Cox and think it does something. It doesn't.Way overpriced for what you get
I don’t know how many people are having the same issues with Cox Internet that I am. I came from Ohio to San Diego last year. Unfortunately spectrum is not available in my area so I’m stuck with Cox Internet. I’m paying more Internet than I was paying back in Ohio getting a quarter of the speed constantly dropping signal I use my cell phone service way more than I ever have even in my own home. I honestly haven’t had this much issues with Internet since the days of AOL at best coxes a $20 value for what I’m getting here. It’s not even limited. This is a shameful company if I had another choice, I would take it in an instant. I don’t like to complain, but I’ve had enough of it. I’m running all my cell phones and tablets off my cellular data because my Internet here is so unreliable.download speed "freeze-ups"
Hello, anybody out there getting "Throttled"? Something typical that happens, the provider crams so much data that your designated speed begins to "stall", a great tactic by 'some' IP's, and now i suspect the same thing is happening to me. I am running a consistent download speed of 100 MBPS, (their entry level speed)...Now, after 7 months of service, the past 4 have been frustrating, with constant freeze-ups on my PC/laptop, android, and streaming. Now, any tech will tell me that 100mpbs is "too slow for quality streaming", but i beg to differ, in Texas i had the worst IP, and slower speeds, but never a problem like this. Anyway, I wanted to say it is a great way to get the customer to subscribe to 'higher-speeds", price increase, etc...but things are so expensive here in Arizona, with my wife and i on fixed incomes, we cannot afford a higher speed, so i will NOT...increase my speed. However,.... all the cox people i have spoken with here in Phoenix, are more than kind and helpful, so i don't really want to accuse them or say anything tantamount to that....(but....i did just "Say" 'that'..., didn't I?)..i guess my frustration gives way. I have done all maintennance protocols like clear my cache,, erase temp. files, restart my router etc...usual normal operating proceedures, but, i would like to say, please Cox, if you are "throttling" my connection, please cease, as i will not pay more for a higher speed. I will say, this is the best service yet, but i am from the backwoods of Oregon and...Texas, now in Arizona...with the 115 degree F. forecast today...(ugh!) Seriously Cox, you guys here in the sun-belt, have been great, so thanks for that. Mike.
Was just switched to Yahoo mail...months after the others
Hope that the discussion and help folks are still active, so here goes... I have 4 email accounts. The 4th, my default and largest was moved a couple of days ago to Yahoo mail and is accessible online, but I also want it on my Android phone using the built in email app, like the other 3 that are on my phone. For some reason the final one cannot be created. Tried to set it up several times and always get this message. What do I do? "Couldn't verify account- The username or password is incorrect or POP3/IMAP access isn't turned on for this account. Check your email account settings on the web, then try again." Where is this setting?
Internet
Cox Communications Internet Discussions8,853 Posts