Horrible cust service
Obviously my satisfaction is not important to this company. They disconnect chat when i tell the truth. I have outages way too often for a “ premium service” i pay a premium price for glitchy service and outages often. I am not happy and the fact that Cox has outsourced their cust service tells me they don’t care about the happiness of their customers. They don’t want to actually deal with us or hear from us. So we talk to people in India. 👏👏👏 great job CoxNwa2009812 months agoNew Contributor130Views2likes5Commentsrefund or credit
Has anyone had any success or lack of success in requesting a credit. I feel I pay too much for 1000 download speeds when my service is consistently a fraction (about one-fourth or one-third of that). I don't know if this is related, but yesterday, I could not even participate in a Zoom meeting with 18 other people. Audio was too choppy to be understood, I could not see them, and I got bounced off three times. And my Smart TV programming (Hulu, Netflix, Prime, etc) keeps stopping/getting stuck due to my internet connected. I do not have a hard cable connection to the TV - just wireless from my modem combo. And there are only two people in my household using at any given time, one TV, one or laptops, one or two cell phones - that's it.RegD2 months agoNew Contributor993Views1like5CommentsDaily unresolved interruptions
I am coming to this forum because I have no idea what else to do. I have been living in my house for almost 2 years and ever since I moved in I have had the same internet problem. I can say that half the year I have connectivity problems, 1 or 2 days without service or one day with complete interruptions. I have notified them and they have not done anything about it. They just give me a reset and then the same thing happens for a couple of hours. They never give me a discount and you pay for something that you can't even use correctly because of the aforementioned problem. I hope you find a solution because I am already very upset. ThanksBerlyzJusino2 months agoNew Contributor98Views0likes3CommentsExtremely bad service
My whole neighborhood was without Internet for four days I called and they gave me a $44 credit which is insulting. My Internet goes out 15 times a year. My wife works from home. We lost $480 in income just this time and they give a $44 credit. I know it’s prorated but that’s insulting. This will be my last week with Cox. I’d rather go to DIRECTV with satellite and coax cable. At least I can watch my DVR when I lose service. Super disappointed.jadalcats12 months agoNew Contributor II36Views0likes1CommentWhy can't they get this right
I have filed multiple fcc filings only to get a response from branch manager that they are working on the issue but they don't know what the issue is. Cox Internet is down 4-5 times a month and the rest of the days it's intermittent issues. They have no solution and still want to be paid in full for their services. Please file reports so we can't stop this nonsense of a company taking money and not even trying to give good serviceChanellj282 months agoNew Contributor40Views0likes1CommentIf you are tired of daily internet dropouts...
If you, like many others, are experiencing daily internet drop-outs, horrible customer service, technicians who don't understand the problem, who simply test, then leave, replace the line to the house NOT UNDERSTANDING when you tell them it's everyone in the neighborhood, apparently customer service is not responding. After the 10th time of going in circles with a "remote" subcontracted customer service system that continues to just promise "We'll work on it", I found there is another option. Cox communications is licensed by the Federal Communications Commission to provide a specified level of data capability, pursuant to the cost, service, and expectations that many customer pay a premium amount of money for. Since the new protocol ALSO provides television broadcast service through said internet service (at an additional premium), they ALSO must meet federal service standards per their FCC licensing. The federal government ALSO subsidizes them millions to support EMS, Amber Alerts, and local television stations for reasons of public safety, and times of crisis such as COVID. Daily loss of internet, my employment productivity, and TV, without a REASONABLE attempt to correct the repeated, ongoing problem is a violation of their promise to you, the customer, and the federal government (FCC). IF you have tried over and over to get this issue corrected, only to be met with the same "run around" and lack of action, the FCC complaint portal is a very powerful tool. I just finished my detailed complaint, and you should too if you are experiencing the same problems of lack of service, lack of action, and lack of basically any motivation to correct a repeating problem. https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106-Internet-Form-Descriptions-of-Complaint-Issues Go to this URL and PLEASE take the time to explain your situation. With enough of these, Cox will be held accountable for their failure to provide a service that YOU are paying a small fortune for.desertengineer12 months agoNew Contributor III243Views3likes5Comments72 Hours without internet & No updates
I'm in NW Arkansas and our internet has been down now for 3 days. No updates on when it will be fixed. I work from home. There are no COX hotspots within range of my home either and I've signed up for updates via texts (not that there are any). I was patient on day one, and day two, but it's absolutely insane to not have any ETA to when the outage will be resolved, offer no reasonable solutions and expect people to just be comfortable with this fact. Is this normal? Should I cancel and just go elsewhere?wamacree722 months agoNew Contributor II22Views0likes2Commentssoara.org website times out from cox network
My web browsers time out when attempting to connect to the soara.org website using the cox network. The website works from my smartphones when not connected to the cox network. This is true for android and apple smartphones. This website worked from the cox network just a few weeks ago. Any ideas what might be the problem? Your insight or help is a appreciated.SolvedBobMorris2 months agoNew Contributor59Views0likes4CommentsCoxwifi Hotspot - couldn't get Ip address
I often connect to Cox WiFi hotspots to save on my wireless data usage. Recently at one particular location I visit frequently, I can no longer connect to the internet. This just started on 6/14 and instantly happened to all my devices at once... I've tried an android phone, 2 different laptops, and a Kindle Fire. When I connect with my Android phone, it says "couldn't get ip address." On my laptop running Windows 11, it says it couldn't connect to thr DHCP server. When I click into the menus to get more help on the issue, both tell me one of the primary things to try is resetting the router... Which I obviously cannot do because I don't have access to it. Tonight, for a short term, I thought the issue might be resolved when on my laptop after logging in, it told me to open the browser and I finally got a splash screen. I was able to login and connect and had internet for about 3-5 minutes... And then it dropped again and I'm back to the same place. I've tried contacting Cox help through chat multiple times to resolve the issue and they seem uninterested in trying to solve the problem. They tend to focus on the fact that my internet at my house is working fine, which of course does me no good when I'm not there. I've even had them ask if I want them to initiate a reset for my home router... Or try to sell me more expensive service. Even when they understand I'm talking about a hotspot, they claim there's nothing they can do. Not a single one has even asked for the location where I'm trying to connect to see if there's anything to be done or to see if multiple people might be having the same issue. Is there anything to be done? I don't understand why Cox goes to the effort of creating thousands of hotspots all over town supposedly as a service for their customers, but then does not care if they function properly?Unknown_user2 months agoNew Contributor188Views0likes2CommentsCoxwifi hotspots Don't work...
I see the map and it's covered with COXWIFI HOTSPOTS. I live in the Las Vegas, Henderson Nevada area. I also have panoramic wifi. I have tried for 3 years, I've called for help while I am out but to no avail. I would REALLY like to utilize this service that I am paying for. I have noticed that many people can not access it. Is there anyone out there (that isn't paid by cox)who can use it. My home internet when I use my personal wifi username and password works fine. I am using a android samsung galaxy A14.taylortime2 months agoNew Contributor43Views0likes2CommentsIncorrect data usage!!!!
How can my data usage start doubling overnight?!?! I've changed my password and yesterday disconnected everything but one tv and watched a football game the whole day and cox still says I used 76GB!!!!! How?!?! I've never even come close to my limit yet 3 weeks in I'm at 1600GB and being auto charged!! Customer service just spouts off your category percentages like that's a real data point!!! Who there can tell me how my daily usage went from 37GB to 85GB when I haven't changed my usage or modem?!?!?!residences42252 months agoNew Contributor58Views0likes4Comments- cardona462 months agoNew Contributor20Views0likes1Comment
- blazer1252 months agoNew Contributor36Views0likes4Comments
Network Upgrade Email
I also have received an email just like others did. I have looked through forums, reddit and every place else and still can't get a definite answer. Is it a Fiber upgrade? What type of upgrade is it to where they need to let me know a week in advance? I currently pay for 10 Upload and the most I can get in my apartment (area) is 40 Upload with the 1 GIG plan. The email is very vague and doesn't say anything about Fiber or (Node splits). I also haven't seen any trucks out by my place partly because I don't get home until someone after 5:30PM and I don't know if they would be working after that time. Can someone please fill me in with what this network upgrade includes?HerosGaming2 months agoNew Contributor46Views0likes1CommentActive Time Limit
Trying to set an Active Time Limit for a device on the WiFi. It tells me the number of hours I can set for the device to be active on the WiFi during the week, but doesn’t tell me what time it begins and ends. So, if I wanted to set it for 6 hours Monday through Friday do I have to set it at the time I want it to start? So, if I wanted the 6 hours M-F to begin at 9am, would I have to set the time at 9am in the app? Does this make sense? I wish there was an easier way to set limits on internet use.Tmgnordlie2 months agoVisitor III16Views0likes1CommentSpeed drops after high usage for 5-10 minutes
Hello everyone, I recently upgraded to the Cox 2Gb internet plan and have been encountering a frustrating issue with speed throttling. I can achieve download speeds of up to 1.6+ Gbps, but this only lasts for about 5-10 minutes. After this brief period, my download speed drops dramatically to around 50 Mbps. Rebooting the router temporarily resolves the issue, restoring the high speeds, but the cycle repeats itself, requiring frequent reboots to maintain optimal speeds. This is particularly inconvenient when downloading large files. Has anyone else experienced similar issues? Is there some sort of bandwidth limit? Any advice or solutions would be greatly appreciatedjp19992 months agoNew Contributor80Views0likes3CommentsModem Flashing green and orange.
This morning around 12:30am after lightning hit close to my house my wifi shut off and as far as I know I’m the only one that has said anything in my apartments. I’ve tried everything from hard resetting to resetting it from my phone to checking all the cables and my router keeps switching from flashing orange to flashing green and back and forth. I tried contacting thru the cox messages and they want to send a tech out here, if that was the case of it randomly shutting off I understand but after lightning I think it has something to do with something outside of my single apartment. Yet if that was the case it shouldn’t be just my apartment that has thier wifi not working. If anyone has ideas please tell me! I need my wifi up and running again asap for work.TreyRussow2 months agoVisitor II124Views0likes1CommentUnstable Internet
My internet has been getting progressively worse over the past few months. I had thought it was from the wifi router (which some of it was) and fixed that issue. Imagine my surprise, when the rest of the household starts bugging me constantly about me making things worse... I have an internet speed test set up that runs on the hour and weirdly my internet seems to completely die at 5 AM every morning and slowly creep up to better speeds by about 20 Mbps an hour for four hours and then range anywhere from 600 to 900 for the rest of the day. The upload is usually very stable at 130 but some days it will drop to 20 during the 5 AM drop. After doing a deep dive into learning as much as I can about what might be causing the issues: Checked all the connections and made sure they are tight and secure Took off a splitter that was no longer needed near the supply line cable Checked the modem's logs and found lots and lots of notices (not good) Checked the Cable Connection page of the modem and found the power and signal were at acceptable numbers, but the correctables/uncorrectables were quite high. Took the cable modem outside and attached it directly to the supply line cable (the only thing extra was an attenuator pad). Still high uncorrectables and errors in the log with an unstable internet. Took off the attenuator pad and the power numbers were all over the place and out of spec (and terrible internet) Here are my numbers currently with the attenuator pad in place and the cable modem back inside the house (the logs sometimes contain a critical error too and I can't remember what it was as sometimes it is pushed out of the visible logs by all the notices):dahoff752 months agoNew Contributor66Views0likes1CommentI hate Yahoo
I really miss the old Cox email Here's why: 1) they bombard you with ads and to get rid of them you have to pay $60/year 2) All support requires payment - I did find a way around it by starting a chat and eventually it said it would have someone contact me - but I shouldn't have to do this 3) You can only block 500 domains and 1000 emails - no filters any more so you can't block by subject. What they define as filters are different 4) The trash is emptied automatically after 7 days 5) It doesn't show the number of emails next to Spam - you have to click on it 6) You can't sort the trash Cox didn't bother telling you how to get emails for non internet like Outlook, or even tell you you needed to do anything. I had to go out to OEClassic which is what I use to find out how to do this. The only thing I do like is that I can use bold, italics, colors, etc in sending emails.SueJohnson2 months agoNew Contributor II165Views1like2Comments"Scheduled Maintenance" without Notice
The responses I have received have been unacceptable and do not provide a sufficient excuse for why customers aren't warned about potential service interruptions. Regarding the "between midnight and 6am" time frames wherescheduledmaintenance is taking place, there is NO reason why you can't notify customers so they are aware it might affect them. I mostly use my internet during those hours and it's absurd that I have to resort to using my cellphone for internet. Why am I paying you if it isn't working on such a frequent basis? If you could at least give customers a notice that they might have an interruption, they can know to plan ahead. Furthermore, their bill should be prorated for the days that their service is down. We pay you for our service to be up and running. If you are unable to provide that, just tell us, or compensate us since you've already been paid. For a company that puts out commercials touting their futuristic capabilities, I would think you could master sending a text message to customers when scheduled maintenance will be occurring. There is no excuse. I too look forward to another internet service provider becoming available in our area.magmartin832 months agoNew Contributor II52Views2likes3CommentsCox Gigablast over copper
Hello all ive had cox Gigablast for like 7 years now over copper wire even though they pulled fiber past my backyard before i got gigablast service apparently they claim licensing issues with my local city government. i ve had sporadic svc issue off and on throughout the whole time. Now 2 weeks ago cox took the internet svc down for a 6 hour unannounced maintenance period. Since that maintenance period my svc locks up and i get kicked off line any where between 2 -5 times an hour. When i first reported this to telephone support they did the let me reboot your modem because when the incident happened on my end i actually had to unplug and replug the modem. then they tried to get me to go to panoramic wifi which i dont need as i have an asus wireless router that is 802.11ac. they then statyed that my arris emta T3402a modem was outdated. It is the modem ive been renting from cox since 2017. When i logged into the modem i found that all of my disconnects happened when it failed a time sync connection. I then went to the Cox store and got a new TM3402a modem. Now the ne2w modem keeps kicking me offlone even thought it stays connected. It now shows errors of changing profiles US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile and now also time sync failures. heren is a shot of my channel info As far as i know the 6dBmV difference and the high uncorrectables vs corrected indicates line errors of signal issues. I have tried to get a tech out but it seems cox always says they see no problem when the tech call center in manila runs there test. Anybody else have theese issuesbm2 months agoNew Contributor113Views0likes11CommentsMaintenance
Why is there so much maintenance without proper notice to the customer? How am I supposed to make arrangements for work when all of this scheduled maintenance keeps occurring but Cox won’t notify us. This is ridiculous. Can’t wait for another provider to offer service in our area.mementonix2 months agoNew Contributor160Views0likes3CommentsFiber internet down for the past 3 days
I’ve been without internet since Thursday night. I’ve had a tech come over on Friday 8/16 and Today 8/17 but the issue has not been resolved. I feel like I’ve been lied to and played with and still cant not connect to the fiber internet.2007marinho2 months agoNew Contributor105Views1like7CommentsTerrible terrible terrible company
My WiFi keeps dropping for no reason and the stupid people you chat with from Cox read from a script anytime you need help and are literally a waste of time dealing with. It’s utterly ridiculous at this point and I will do everything in my power to persuade people to not use this company.Mjensen58582 months agoNew Contributor29Views0likes0Comments- ashleyalaniz2 months agoNew Contributor49Views0likes1Comment
Terrible service
We’ve been without internet and cable for 24 hours. Several of my neighbors (also Cox customers) have been without internet for 24 hours. The earliest a technician can come to our home is 2 days from now. I’ve tried to report an outage, spoken with customer service online and chat & I keep being told it’s my equipment and that there are no outages in my area. I also keep being told to reset/unplug my modem. Why are outages not detected??Chilcutt212 months agoNew Contributor44Views0likes1CommentCox Panoramic WiFi
My Cox Panoramic WiFi app is not allowing me to change my WiFi password. The App says I am “offline” but that’s not correct, I have internet. I just want to change my WiFi password. Cox customer service support gave me this IP address 192.168. 1.0 and 192.168.1.1 to get to the WiFi admin but the IP address sites can not be reached. Does anyone know how I can change my WiFi password for a Cox Panoramic WiFi without using the app?Lutanda2 months agoNew Contributor11Views0likes0Comments- Mjensen58582 months agoNew Contributor32Views0likes0Comments
Internet Connection Issues AGAIN
This is absolutely ridiculous. Issues for several days now…..would think Cox would let their customers know what the issue is and not just keep updating the website that it’s being worked on. Have also had terrible connection issues on two of my other TVs in our house. Will be contacting Verizon on Monday to switch services.ae089602 months agoNew Contributor61Views0likes1Comment- Selflove232 months agoNew Contributor21Views0likes2Comments
Very intermittent connection
What should I tell Cox about my very intermittent connection? I don't want them to come in my house because the issue is not in the house. I know this because I'm a technician myself and have checked everything inside. It's definitely an issue outside or maybe in the entire neighborhood because my neighbors are also having the same issue.SolvedDRVEGAS2 months agoValued Contributor50Views0likes1CommentOutage
Had internet through out the whole storm Friday night then morning hits and all of a sudden an outage is there and the fix time was getting pushed back 4 hours everytime it hit the time it was supposed to be fixed, customer service just says neighborhood outage would prefer an eta on the outage being resolved.ashleyalaniz2 months agoNew Contributor31Views0likes1Comment30 hours no service
Our cable has been out for 30 hours because of a little rain. This happens all the time.jadalcats12 months agoNew Contributor II25Views0likes1CommentOutage
Storms came through Friday night into Saturday morning. I received a text saying that my Internet had been restored but wasn’t able to connect. Probably because the power was still out. Electricity came back on yesterday afternoon, but I continued getting messages saying that there was an outage with Cox and a time it would be restored. This morning, still not working and no time frame.Cmahar882 months agoNew Contributor19Views0likes1CommentExtremely Irritated!
I don't know about you, but I'm extremely irritated with Cox Internet dropping multiple times a days for days on end! This is not an exaggeration! Nobody at Cox can give any definite answers to why it is happening or when it will stop. I'm fed up and about to cancel my service.gr8flgriff2 months agoNew Contributor52Views1like2CommentsCox Panoramic Router-Modem
I have a neighbor who just bought a brand new house that is wired for a network system. She has a Cox Panoramic modem and router combo that is placed in a panel in a small laundry room. The way it is located restricts her wifi signal to a point that she has poor signal in her house even just a few feet away from the router location. I looked at her router modem combo and it not a cable modem. The incoming connection is through a ethernet cable. Do you know of any modem brand or product that supplies an ethernet IN and ethernet OUT connection so I can use a switch that I can then connect a wifi router to the existing wires in the house?ManongPidong2 months agoNew Contributor38Views0likes1CommentCox sucks
Cox internet is down every 10 minutes, I have to reboot my moden during the after noon and into the night. It takes 5 hours to watch one movie. There is no. Reason for it. Cox lies about any outages or problems and blames your modem. I ask people on Ring and they have the same problems. F COX. .Joel7772 months agoNew Contributor III58Views1like1CommentAt my wits end... Someone please help
Whew. I am very frustrated and would like someone to please just help me. 1. My internet would randomly drop from ~850Mb to 25Mb. It was always one or the other. If it dropped to the 25Mb occasionally restarting the modem would fix it temporarily. I contacted Cox about this and after lots of troubleshooting and misunderstandings (they kept asking which wifi band I was using and how my signal was... even after I repeated multiple times I was using direct ethernet connection to my modem...). Cox said the issue was likely my modem and I would have to replace it (my own personal modem). 2. At Cox's recommendation, I purchased a new modem and installed it. I tried doing the "self-install" but cox.com/install and cox.com/activate just redirect to a landing page that says to go to that same URL so there was nothing I could do... So I contacted cox again and they said they would activate it for me. This took about 10 minutes. 3. With the new modem, I was still getting the same slow speeds so I contacted Cox again. They said they would send out a tech and I would be charged ($75 I think) if the issue was someone on my end of related to my equipment. The tech showed up and determined it was in fact the outside Cox lines that were the issue and he was able to replace them. He said I should not be charged. 4. I switched back to my old modem so I could return the new one since that wasn't the problem (like Cox said) and had to go through the activate process again. I returned the modem and everything was working great. 5. I just received my bill and it is 390 instead of the normal 90... Pro Connect Charge Aug 5 $100.00 Cable Modem Purchase Aug 11 160.00 - I did not purchase any cable modem from Cox. - The only reason I bought a new retail modem and had to install it was because Cox said my old modem was the issue (which it wasn't). - The only reason I had to go through Cox chat to "activate" my new modem was because the cox self-install didn't work (just kept redirecting to the same loading page). 6. I have tried calling multiple times but FOUR techs have now hung up on me before I even tell them anything about the issue. They ask for my name, phone, and pin then just hang up! I got one tech (billing) to actually look into the issue and he explained the one-time-charges I have to talk with service and it's not related to billing... But apparently my monthly bill also went up from 90 to 120 (which just seems like adding insult to injury at this point). I told him at this point, I would like to just cancel my service because this entire experience has been so frustrating. He said he was going to look into discounts for me and asked if I could hold... then he ALSO hung up. I tried calling one more time and again got hung up on after just giving my pin and nothing more. At this point I have no clue where my account stands or who to contact since techs keep hanging up when they pull up my account. TL;DR- Had internet issues. I did as Cox recommended. Now getting charged $300+ even though it was a Cox issue. Can't get anyone on the phone because they hang up instantly after verifying my account.laurim2 months agoNew Contributor87Views0likes3CommentsDATA USAGE DOUBLED W/NEW MODEM
I've been a COX customer since 2015. If I had any other ISP choice I wouldn't stay with COX this long. Last year for 4 straight months my internet would be down more hours/days than operational. We're not just talking about gaming or streaming services BUT just a simple web search. I was on the phone with them daily! for hours! First, they talk to you like you don't know anything about internet or computers or technology, they are rude, unprofessional, disrespectful, etc. and when you stay firm in asking questions that need to be answered they refuse to answer them & simply hang up on you. I run not only speed test but detailed diagnostics on my internet connection daily during those months. Massive loss of pockets They've sent 4 (useless) technicians (contractors) to my house. I don't know how I was able to keep my cool but the last tech I had to tell to "please leave my house NOW! Get out!" They tried to blame everything on me, or the condominium complex where I live, they gave me different modems that wouldn't last, etc until I finally said I am filing FCC complaint then I was finally able to speak to some type of a plant-supervisor who listened to me and understood/agreed that pocket losses was coming from their damaged (street) node. 4 months of me saying this, 4 months of calling asking for help, telling them I have run all diagnostics, and I can provide proof in writing of all of this, 4 months of me trying to help them help me! Instead, I was disrespected, played like a ping-pong ball between different departments, laughed at and hanged up on. After that, they returned/credited my bill. 4 months of multiple calls on daily basis! NOW there is a new issue: DATA USAGE. My daily practices/habits of internet use haven't changed. Same all-same all...BUT since I got a NEW MODEM in April/May my data usage doubled June/July and July/Aug.. I've never received an email verification telling me that I used up 75% or more of my plan but I have received one today. Upon research and review through Cox App and Cox website I've noticed data usage information is given in bulk as totals. No specifics or details. You cannot go more than 3 months back in history and even with that, like I just mentioned before NO DETAILs/SPECIFICs only totals are given! I cannot see which device in my household used up "all this data" they claimed have been used. I live on my own, by myself and have total of 4 devices: PC, 2 TVs (living room and bedroom) and IPhone. So, I called today, spend over 3 hours on the phone with 4 different people in customer care and tech support and NONE OF THEM could tell me details or specifics. I asked them to open a ticket and investigate this issue, they said they are no able to. So, let me see if I got this right; COX want to charge us for potential overages, yet we cannot monitor our usage??? and representatives cannot tell me either?? How am I supposed to know where I stand? Corporate bulling, unethical and shady practices come to mind because their suggestion was "are you interested in our add-on data plans/unlimited plan for additional $$$?" and "call us back tomorrow and ask to speak to Internet CAG dept. they may be able to answer your questions" because you know, i have nothing better to do then spend the entire afternoon on the phone with Cox. Filing a complaint with FCC comes to mind again. Any of you experiencing issues with excessive data usage increase after you got the new cox- panoramic modem/router? And then one of the Cox reps will reply to my msg here and say something like "email us at coxhelp...bluh bluh...we need more info from you" even though I had to log into my cox account first to create this discussion and I had to verify my email too. I will call Cox CAG Dept tomorrow and see what they have to say, but just as they are recording our conversations, I will be doing that too. It will certainly help with FCC filings.Nessa2 months agoNew Contributor II99Views1like4CommentsCox is terrible stay far away!
Do not waste your money to pay for internet that drops on you throughout the day. I’ve complained multiple times and nothing has been done. Worst company to work with and what’s the point in have a security system through them if their wifi doesn’t work? Such a joke of a company stay away from using their internet!Mjensen58582 months agoNew Contributor24Views0likes1CommentDATA USAGE PER DEVICE
What on earth happened to cox wifi app? For some reason after the update we are unable to track which device are using the most data. The app only tells you your total data used per day. That’s not helpful at all. After 2 years all of a sudden my data usage went up drastically and I have no idea why or which device is causing it. Every cox representative said it’s not possible and I ended up finding it a year ago. You updated the app and now I can’t find it again. Your employees need better training. This is unacceptable. https://youtu.be/spj-I-8_3UQ?feature=shared Please click on the link above and fast forward to 1min into the video. You can clearly see the data usage per device. Now that tab is gone. Why ? How are we suppose to manage our internet? Or is this just a way for cox to strong arm you into paying for unlimited data. Wish AT&T serviced summerlin. I’d switch immediately. Below is a screenshot in case cox representatives deny it ever had the featureSolvedKhalifa862 months agoNew Contributor465Views2likes7CommentsHuge spike in WiFi Data Usage
Hello, I've experienced a unexplained spike in data usage in the last two billing cycles. Cox support was of no help in identifying why. No unusual devices are connected to my network, and I haven't had any dramatic changes that would cause a sudden spike in usage. April cycle: 599 GB used May cycle: 675 GB used June cycle: 1252 GB used (spike) - 79% was from "Web browsing & apps" July - 10 days in to cycle: 673 GB used (more than 50% in ~10 days). -- So far, 89% is from "Web browsing & apps" I am unable to get usage info for the April/May and other previous cycles. Has anyone else experienced this? What can I do? And how can I find out what is causing this? In June was the very first time I've gotten this message, followed by July. I am very confused here, and Cox support was of no help.nadeeja2 months agoNew Contributor II395Views2likes19Comments- carlson852 months agoNew Contributor66Views1like1Comment