Chilcutt21
28 days agoNew Contributor
Terrible service
We’ve been without internet and cable for 24 hours. Several of my neighbors (also Cox customers) have been without internet for 24 hours. The earliest a technician can come to our home is 2 days from now. I’ve tried to report an outage, spoken with customer service online and chat & I keep being told it’s my equipment and that there are no outages in my area. I also keep being told to reset/unplug my modem. Why are outages not detected??