Internet speed issues
Hello, I am not sure where to go with this question as I have exhausted many of the options. so putting this here for someone to potentially help pinpoint where the problem is. i have (had) the PW7 gateway setup with a deco mesh network for our home. The plan was 1G mbps. We noticed that internet speed on TV streaming and laptop(s) is very weak. However, the speed on the iphone (as measured by the ookla app) was really good. Same when u measure with the Cox app. called cox and they recommended to move to the pW8 model and the 2G plan. I did. i was suspicious that it was going to resolve the issue because the iPhones were always registering very good speed. if the router or the plan where the issues that would not cause the iPhone to be good and the computers and the TV to be bad. Because we were reading 800mbps on iphone vs 50mbps, i don’t think it is due to the wifi6 vs wifi5. I thought that it might be the computer and the Wi-Fi adapter so I tested multiple computers as well as a wired connection and in both tests the speed was not improved. I am baffled by how the iPhone can read a faster speed than the other other equipment in the house and I’m wondering where there is a the solution available to us. Has anybody experienced this issue before any help is appreciated51Views0likes0CommentsTech support "Live Agents" are just AI sales bots that offer 2 solutions, upgrade your service or an invasive costly tech visit. Is anyone else tired of this scam and about to switch to modern G5 and escape this old coax wire web of deception?
"Live Agents" are AI sales bots that sell services and dont provide solutions959Views1like17Comments3.0 Modem throttling down to 30mbps. Worked Fine for 2 months after upgrade
Using anARRIS / SurfboardSB6183. Have Essential Internet with 150mbps download. 2 days ago the internet started throttling to 30down/3up constantly. Techs have come out to check all hardware and connections. Their only solution to getting back to 150 download was to change the modem out to a 3.1 version. However the list of approved modems from Cox is listing the SB6183 as good for "preferred" speeds which should be higher than essential. Anybody else having this problem? I don't really want a new modem when the company says this one should work fine. It is also less than a year old.1.4KViews0likes11CommentsAny idea how to find out when a mid-split is eventually coming to my area? (Gainesville, FL)
So my node could desperately use some more upload channels and potentially some more availability due to it being crowded. Any idea where I can find out if and when we are due for a split or an upgrade?843Views0likes1CommentCox Throttling Down Internet Connections Again?
Suddenly, overnight web pages take forever to load, email messages sent in HTML format take ages to load while Ookla SpeedTest shows no change in Cox ISP speed. This leads to one conclusion - Cox is intercepting, analyzing and categorizing ALL our internet traffic and "throttling" down traffic that is not from Cox "preferred" (i.e. paid to get priority of their traffic) web sites and content sources. Initially ISPs wanted to do this to be able to extort more money from streaming services and / or force users to stick to only their ISP's streaming service. Net Neutrality made that illegal until Trumps FCC commission diddled with the rules and reclassified certain ISP activity ad "not electronic communications that fall under the regulatory power of the FCC" thus negating Net Neutrality without having to change the law. It appeas that Cox is now gotten their full snoop-ware suite up so they can drastically degrade streams of Netflix, Roku, NVidia, AppleTV etc streaming services to force user to use Countour plus exclusively. They appear also to have removed HD channels from the cable in favor of "down-coding" them to a 16:9 aspect ration very low MPEG-2 profile for transmission. It is ridiculous when you can see the macro blocks all the time and have content where certain camera moves overrun the encoder and the picture completely breaks up. Is Countour plus signal (an IP feed supposedly) any better? I don't know because I won't be forced to Countour plus just because Cox has maneuvered itself to unregulated monopoly status in our area. So I think the only logical explanation for the instantaneous degradation in internet service is Cox's insertion of the comm intercept, analyze, categorize and throttling software into the otherwise quick, straightforward IP routing software. No doubt they are also profiling us and selling specific user profiling info to marketing / spamming operators in order to compete with the likes of Google and the other snoopware profiling companies that pollute the internet. Meanwhile, non-streaming users like me pay in annoying wait times for page / email loads that used to be (even in the days of DSL) instantaneous.1KViews0likes4CommentsPromised -vs- actual internet speeds
I'm just curious what others are getting out there for speeds and what plans you're on. I've got the 500/10Mbps plan. I check speeds when things are slow. I've never gotten above 100Mpbs down, and it's usually around 50-100. Upload speed is pretty steady at 9Mbps. I understand I can't expect 100% of the plan's speed all the time. But shouldn't I be able to expect more than 10% all the time? What are you getting?797Views0likes2CommentsCox's Failure to Support Gigablast
First off all I work from home and depend on a stable connection with good bandwidth... When the opportunity came up to upgrade to Gigablast I bought a brand new Arris SB8200 and upgraded my account. From day one I never got full Gigablast speeds even when plugged directly into the modem with my laptop. I even tested with another laptop and a desktop PC and none of them got more than ~650Mbps. I was OK with that though because in my book that was good bandwidth. Starting today I can't get more than 100Mbps at best... multiple tests using the Cox provided Speedtest app and website show download speeds as low as 5Mbps. The connection also drops out all together intermittently for minutes at a time. According to Cox their system hasn't detected any issues or outages so they refuse to send someone to investigate. I was willing to accept the fact that I'd probably be charged $75 for the truck roll but at least I'd have someone come out and maybe resolve the issues. Unfortunately I'm not worth their time apparently. I'm told that because their system doesn't show an issue they won't send a tech... Now, to be clear, I'm having to chat with this person using my Verizon mobile hotspot because my Cox connection was completely down but I still don't qualify for assistance. This is absolutely the worst customer service I have encountered with my home services and refuse to pay $150 per month for service that isn't worth Cox's time to fix when it is obviously not working correctly. Has anyone else had this happen? What did you do? Was it ever resolved? Should I just change ISP's? Thanks... JP2KViews2likes7CommentsCan we get answers to service issues and compensated for failures?
There are a lot of complaints about service availability on this forum yet no answers. The responses are all the same... "We are sorry, feel free to contact us, have a nice day.". I am beyond frustrated and entirely dissatisfied with Cox. I am trapped as Cox has a monopoly in my area. I have been having connectivity issues consistently over the past few months. Last night (I work nights) internet was down from 9:30 pm until 9am this morning. The only answers are we are aware and working on it. That's my number one frustration is poor reliability with zero consistent results In resolving and no accountability. Where else do you pay for service, not get it, but are still required to pay????. My second frustration is the service level. I pay for 900+G service but have never gotten much over 300G. It's like renting a limosine but getting a compact. I have never encountered amore dishonest company than Cox. They need to offer everyone their fastest service but prorate based on what is actually delivered. I can't wait until I can move away from Cox. Guaranteed they would be out of business with these unethical practices if they weren't a monopoly!1.9KViews2likes9Comments