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Tech support "Live Agents" are just AI sales bots that offer 2 solutions, upgrade your service or an invasive costly tech visit. Is anyone else tired of this scam and about to switch to modern G5 and escape this old coax wire web of deception?
"Live Agents" are AI sales bots that sell services and dont provide solutions
3.0 Modem throttling down to 30mbps. Worked Fine for 2 months after upgrade
Using anARRIS / SurfboardSB6183. Have Essential Internet with 150mbps download. 2 days ago the internet started throttling to 30down/3up constantly. Techs have come out to check all hardware and connections. Their only solution to getting back to 150 download was to change the modem out to a 3.1 version. However the list of approved modems from Cox is listing the SB6183 as good for "preferred" speeds which should be higher than essential. Anybody else having this problem? I don't really want a new modem when the company says this one should work fine. It is also less than a year old.
Cox Throttling Down Internet Connections Again?
Suddenly, overnight web pages take forever to load, email messages sent in HTML format take ages to load while Ookla SpeedTest shows no change in Cox ISP speed. This leads to one conclusion - Cox is intercepting, analyzing and categorizing ALL our internet traffic and "throttling" down traffic that is not from Cox "preferred" (i.e. paid to get priority of their traffic) web sites and content sources. Initially ISPs wanted to do this to be able to extort more money from streaming services and / or force users to stick to only their ISP's streaming service. Net Neutrality made that illegal until Trumps FCC commission diddled with the rules and reclassified certain ISP activity ad "not electronic communications that fall under the regulatory power of the FCC" thus negating Net Neutrality without having to change the law. It appeas that Cox is now gotten their full snoop-ware suite up so they can drastically degrade streams of Netflix, Roku, NVidia, AppleTV etc streaming services to force user to use Countour plus exclusively. They appear also to have removed HD channels from the cable in favor of "down-coding" them to a 16:9 aspect ration very low MPEG-2 profile for transmission. It is ridiculous when you can see the macro blocks all the time and have content where certain camera moves overrun the encoder and the picture completely breaks up. Is Countour plus signal (an IP feed supposedly) any better? I don't know because I won't be forced to Countour plus just because Cox has maneuvered itself to unregulated monopoly status in our area. So I think the only logical explanation for the instantaneous degradation in internet service is Cox's insertion of the comm intercept, analyze, categorize and throttling software into the otherwise quick, straightforward IP routing software. No doubt they are also profiling us and selling specific user profiling info to marketing / spamming operators in order to compete with the likes of Google and the other snoopware profiling companies that pollute the internet. Meanwhile, non-streaming users like me pay in annoying wait times for page / email loads that used to be (even in the days of DSL) instantaneous.Promised -vs- actual internet speeds
I'm just curious what others are getting out there for speeds and what plans you're on. I've got the 500/10Mbps plan. I check speeds when things are slow. I've never gotten above 100Mpbs down, and it's usually around 50-100. Upload speed is pretty steady at 9Mbps. I understand I can't expect 100% of the plan's speed all the time. But shouldn't I be able to expect more than 10% all the time? What are you getting?
Cox's Failure to Support Gigablast
First off all I work from home and depend on a stable connection with good bandwidth... When the opportunity came up to upgrade to Gigablast I bought a brand new Arris SB8200 and upgraded my account. From day one I never got full Gigablast speeds even when plugged directly into the modem with my laptop. I even tested with another laptop and a desktop PC and none of them got more than ~650Mbps. I was OK with that though because in my book that was good bandwidth. Starting today I can't get more than 100Mbps at best... multiple tests using the Cox provided Speedtest app and website show download speeds as low as 5Mbps. The connection also drops out all together intermittently for minutes at a time. According to Cox their system hasn't detected any issues or outages so they refuse to send someone to investigate. I was willing to accept the fact that I'd probably be charged $75 for the truck roll but at least I'd have someone come out and maybe resolve the issues. Unfortunately I'm not worth their time apparently. I'm told that because their system doesn't show an issue they won't send a tech... Now, to be clear, I'm having to chat with this person using my Verizon mobile hotspot because my Cox connection was completely down but I still don't qualify for assistance. This is absolutely the worst customer service I have encountered with my home services and refuse to pay $150 per month for service that isn't worth Cox's time to fix when it is obviously not working correctly. Has anyone else had this happen? What did you do? Was it ever resolved? Should I just change ISP's? Thanks... JP
Can we get answers to service issues and compensated for failures?
There are a lot of complaints about service availability on this forum yet no answers. The responses are all the same... "We are sorry, feel free to contact us, have a nice day.". I am beyond frustrated and entirely dissatisfied with Cox. I am trapped as Cox has a monopoly in my area. I have been having connectivity issues consistently over the past few months. Last night (I work nights) internet was down from 9:30 pm until 9am this morning. The only answers are we are aware and working on it. That's my number one frustration is poor reliability with zero consistent results In resolving and no accountability. Where else do you pay for service, not get it, but are still required to pay????. My second frustration is the service level. I pay for 900+G service but have never gotten much over 300G. It's like renting a limosine but getting a compact. I have never encountered amore dishonest company than Cox. They need to offer everyone their fastest service but prorate based on what is actually delivered. I can't wait until I can move away from Cox. Guaranteed they would be out of business with these unethical practices if they weren't a monopoly!
Years of stable/fast service - suddenly (4 days ago) about 1/10th the speed.
Scottsdale, AZ - been a Cox customer for 10-years at this address. Always been Internet-only and always purchased the fastest plan available w/o incentives. For the last 3 years in my area been super happy with Gigablast (theGig-over-copper service). At the time they offered the speed upgrade and I selected it, I bought a new Arris SB8200 and Google Home mesh routers that I hard-wired all over the house. The combo has been fantastic. Problem... About 4 days ago, I noticed all the wired and wireless devices in the house buffering/timing out/etc and while they all eventually got back online (after about 24hrs of REALLY spotty connectivity), the speed has been garbage regardless of device or activity. I'd say about 10% of what it's been for years. I was wondering if anyone wouldn't mind eye-balling the log info from the Arris and see if something looked hugely suspect? Thank you for the help! (Sorry for the dump below - it seemed to be the way most people were sharing their logs...) Startup Procedure Procedure Status Comment Acquire Downstream Channel 951000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 29 Locked QAM256 951000000 Hz -6.4 dBmV 39.8 dB 2 0 1 Locked QAM256 783000000 Hz -2.3 dBmV 42.8 dB 2 0 2 Locked QAM256 789000000 Hz -2.3 dBmV 42.9 dB 2 0 3 Locked QAM256 795000000 Hz -2.5 dBmV 42.7 dB 3 0 4 Locked QAM256 801000000 Hz -2.4 dBmV 42.8 dB 5 0 5 Locked QAM256 807000000 Hz -2.4 dBmV 42.7 dB 1 0 6 Locked QAM256 813000000 Hz -2.5 dBmV 42.6 dB 1 0 7 Locked QAM256 819000000 Hz -2.5 dBmV 42.5 dB 1 0 8 Locked QAM256 825000000 Hz -2.6 dBmV 42.6 dB 1 0 9 Locked QAM256 831000000 Hz -2.6 dBmV 42.5 dB 1 0 10 Locked QAM256 837000000 Hz -2.7 dBmV 42.5 dB 1505 2254 11 Locked QAM256 843000000 Hz -2.7 dBmV 42.5 dB 2935 2859 12 Locked QAM256 849000000 Hz -2.7 dBmV 42.4 dB 7 0 13 Locked QAM256 855000000 Hz -2.9 dBmV 42.5 dB 2 0 14 Locked QAM256 861000000 Hz -3.4 dBmV 42.1 dB 1 0 15 Locked QAM256 867000000 Hz -3.7 dBmV 41.9 dB 1 0 16 Locked QAM256 873000000 Hz -3.6 dBmV 41.9 dB 0 0 17 Locked QAM256 879000000 Hz -3.7 dBmV 41.9 dB 6 0 18 Locked QAM256 885000000 Hz -4.0 dBmV 41.8 dB 2 0 19 Locked QAM256 891000000 Hz -4.3 dBmV 41.6 dB 2 0 20 Locked QAM256 897000000 Hz -4.4 dBmV 41.5 dB 3 0 21 Locked QAM256 903000000 Hz -4.7 dBmV 41.3 dB 1 0 22 Locked QAM256 909000000 Hz -4.8 dBmV 41.1 dB 1 0 23 Locked QAM256 915000000 Hz -5.1 dBmV 40.8 dB 2 0 24 Locked QAM256 921000000 Hz -5.5 dBmV 40.5 dB 1 0 25 Locked QAM256 927000000 Hz -5.6 dBmV 40.4 dB 2 0 26 Locked QAM256 933000000 Hz -5.8 dBmV 40.3 dB 2 0 27 Locked QAM256 939000000 Hz -6.0 dBmV 40.0 dB 1 0 28 Locked QAM256 945000000 Hz -6.1 dBmV 40.0 dB 1 0 30 Locked QAM256 957000000 Hz -6.4 dBmV 39.7 dB 7 0 31 Locked QAM256 963000000 Hz -6.8 dBmV 39.4 dB 7 0 32 Locked QAM256 969000000 Hz -7.0 dBmV 39.3 dB 8 0 159 Locked Other 300000000 Hz -1.9 dBmV 43.0 dB 843174600 1208 Upstream Bonded Channels Channel Channel ID Lock Status US Channel Type Frequency Width Power 1 1 Locked SC-QAM Upstream 17700000 Hz 6400000 Hz 38.0 dBmV 2 2 Locked SC-QAM Upstream 24100000 Hz 6400000 Hz 39.0 dBmV 3 3 Locked SC-QAM Upstream 30500000 Hz 6400000 Hz 40.0 dBmV 4 4 Locked SC-QAM Upstream 36900000 Hz 6400000 Hz 41.0 dBmV 5 6 Locked SC-QAM Upstream 12900000 Hz 3200000 Hz 37.0 dBmV Current System Time:Wed Jun 2 15:37:07 2021 Date Time Event ID Event Level Description 06/02/2021 13:47 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 06/02/2021 13:47 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 06/02/2021 13:36 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 06/02/2021 13:36 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 06/02/2021 13:29 2436694061 5 "Dynamic Range Window violation" 06/02/2021 13:29 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 06/02/2021 13:29 2436694061 5 "Dynamic Range Window violation" 06/02/2021 13:29 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 06/02/2021 13:29 2436694061 5 "Dynamic Range Window violation" 06/02/2021 13:29 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 06/02/2021 13:29 2436694061 5 "Dynamic Range Window violation" 06/02/2021 13:29 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 06/02/2021 13:29 2436694061 5 "Dynamic Range Window violation" 06/02/2021 13:29 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 06/02/2021 13:29 2436694061 5 "Dynamic Range Window violation" 06/02/2021 13:29 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 06/02/2021 13:29 2436694061 5 "Dynamic Range Window violation" 06/02/2021 13:29 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 06/02/2021 13:29 2436694061 5 "Dynamic Range Window violation" 06/02/2021 13:29 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 06/02/2021 13:29 2436694061 5 "Dynamic Range Window violation" 06/02/2021 13:29 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 06/02/2021 13:29 2436694061 5 "Dynamic Range Window violation" 06/02/2021 13:29 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 06/02/2021 13:29 2436694061 5 "Dynamic Range Window violation" 06/02/2021 13:29 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 06/02/2021 13:29 2436694061 5 "Dynamic Range Window violation" 06/02/2021 13:29 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 06/02/2021 13:29 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 06/02/2021 13:29 73040100 6 "TLV-11 - unrecognized OID;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 06/02/2021 13:29 68000300 5 "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:01 2436694066 6 "Honoring MDD; IP provisioning mode = IPv4" 01/01/1970 00:00 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" 06/02/2021 13:26 2436694044 3 "Resetting the cable modem due to docsDevResetNow" 05/21/2021 02:14 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 05/21/2021 02:13 84000500 3 "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 05/21/2021 02:01 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 05/21/2021 02:00 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 05/21/2021 02:00 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:08 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:08 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:22 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:21 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:20 82000100 3 "No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:20 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:19 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:17 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:15 82000400 3 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:15 68000100 3 "DHCP FAILED - Discover sent, no offer received;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;"Good download speed but very bad upload speeds
Every night starting at 9:00 pm my internet speeds tend to be very inconsistent (mainly my upload speed).I pay for 300mbps down and 30mbps up but it drops to about 250mbps down and about 1-3 up. My pc is connected with a ethernet cable to a netgear nighthawk ac3200 router/modem. I have had a technician out to my place once and he said the speeds look fine and nothing could be done on his end. This is a issue that keeps happening on the regular and I am just looking for any help or solutions I can get. Thanks
