"Scheduled Maintenance" without Notice
The responses I have received have been unacceptable and do not provide a sufficient excuse for why customers aren't warned about potential service interruptions. Regarding the "between midnight and 6am" time frames where scheduled maintenance is taking place, there is NO reason why you can't notify customers so they are aware it might affect them. I mostly use my internet during those hours and it's absurd that I have to resort to using my cellphone for internet. Why am I paying you if it isn't working on such a frequent basis? If you could at least give customers a notice that they might have an interruption, they can know to plan ahead. Furthermore, their bill should be prorated for the days that their service is down. We pay you for our service to be up and running. If you are unable to provide that, just tell us, or compensate us since you've already been paid. For a company that puts out commercials touting their futuristic capabilities, I would think you could master sending a text message to customers when scheduled maintenance will be occurring. There is no excuse. I too look forward to another internet service provider becoming available in our area.
