"Scheduled Maintenance" without Notice
The responses I have received have been unacceptable and do not provide a sufficient excuse for why customers aren't warned about potential service interruptions. Regarding the "between midnight and ...
Forum Discussion
Hi magmartin83. Advance notice is not always practical; however, we try to let customers know when a major issue or a network update in their area will affect their service for more than one day. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
