Split Band toggle switch missing
I've spent an unreasonable amount of time chatting with Cox Technical Support to split the 2.4ghz and 5ghz bands on my Panoramic Wifi Router in order to control certain devices in my home that require the 2.4 (the device literally won't let you connect to the dual band steering SSIN, and I can't guarantee my phone and device on the same band without manual control). According to this Cox Support page it is possible to split the bands on the Android version of the Cox Panoramic Wifi App (there is a setting under the Edit Wifi Settings, listed as Step 5) that no longer exists. It stops at Broadcast Wifi Name, there are no further settings below that, only Save. I uninstalled and reinstalled the app in case it was not working properly, no new settings appeared. Tech Support split the bands for me (technically my goal), but then when I requested the ability to manage this myself in the future, I was directed to the Pano Wifi App, to the setting that does not exist. I continued to explain that the setting is not there. They directed me to that missing setting numerous times, and then to the Gateway Router page, which directs you back to the Pano Wifi app to make any changes. I've been escalated to the same, useless instructions. I am on the most ridiculous merry go round, and feel that the technical support information on the Cox Website and their tech support staff are not adequately updated and informed. This should be an option for the consumer to access to manage their own network. I would very much appreciate any input and options to be restored regarding this issue.Solved292Views0likes7CommentsNew Panoramic Wifi broadcasting two networks?
Just set up my Panoramic Wifi (Technicolor CGM4331) and configured it to use the same network name/password as my prior Orbi mesh network. I have turned off all Orbi devices - the only modem or router in the house now is the single CGM4331 device. Most of my devices automatically connected, which is why I chose the same name/credentials. No issue there. My mobile devices now see two available wifi networks to pick from: One using the old network name (we'll call it OldNetwork) and one labeled "CoxWiFi". Both are showing as WiFi6. Both disappear if I turn off the CGM4331. OldNetwork shows as secured, and I have to put in my password to access it. CoxWiFi shows as unsecured, however it wants me to log in with my Cox account credentials to access it. Both appear to have similar speeds per the mobile device settings, and neither is labeled 2.4 GHz or 5.0 GHz which was my first thought. Why is the CGM4331 broadcasting a second identical-seeming WiFi network under CoxWiFi name with different login settings from my existing "primary" WiFi network? How do I shut it down/secure it/combine it with the existing network?292Views0likes3CommentsCan't delete port forward with Panoramic Wifi App.
As the title says. For some reason, I can not delete any of my port forwards with the Panoramic Wifi App. And I can't go tohttps://wifi.cox.com/network/advanced-settingsto do it there cause for some stupid reason they put it to where it shows where you can download the app and they removed the feature of port forwarding from the router site that's connected to the IP address. If anyone can help me and tell me why they made if I have to be really blunt here, these stupid decisions that just make it more difficult.682Views0likes4CommentsPanoramic WiFi Modem MoCA Adapter Setup
I recently upgraded to Cox Gigablast service. I had been using Cox Preferred 150/10 mbps service for years but wanted to step up to 1 Gbps connectivity (or 940 mbps, as advertised). Unfortunately, my PC is in a location where connecting it via a CAT 5 cable was/is not an option, so I always used an 802.11ac WiFi connection. My WiFi router is/was an Apple Airport Time Capsule, my WiFi adapter a Linksys WUSB6400 - the Time Capsule's WiFi is no longer used since I got the Cox Panoramic WiFi modem. Unfortunately, I saw no improvement in (170 mbps download) speeds whatsoever when connecting to the Cox modem. So I upgraded the WiFi adapter to an Intel AX200 onboard adapter (which needed my motherboard's m.2 E-key slot). Suddenly, I was seeing ~650 mbps download speeds on WiFi. This AX200 is a 802.11ax adapter and connects to Cox's modem and my network at 1.7 Gbps - although it obviously does not get 1.7 Gbps download speeds. Not completely satisfied, I decided to try MoCA, so I bought a pair of Motorola MoCA adapters- one for the head end (cable modem) and one for the receiving end (PC). I figured that this would give me the true 940 mbps download speeds to my PC that the Gigablast service promised (and also delivered via a Cat 5 ethernet connection). After installing one of the MoCA adapters at the receiving end (PC) and plugging in the ethernet cable to my PC, I anxiously decided to turn on MoCA in Cox's router config before installing the other adapter at the modem. Lo and behold, I discovered that I did not need the second MoCA adapter on the head end - the Panoramic WiFi modem already has it built in! This has now left me with an unused extra $60 MoCA adapter - which are coincidentally again out of stock on Amazon. Sadly, I did not see the speed increase that I expected - I get about 750 mbps down now, which is only about 15% higher than the upgraded WiFi speeds. But hey, I'll take it. It's still much faster than the 170 mbps I was getting a month ago. I'm posting not so much to ask a question, but instead am posting to share that if you are thinking of using MoCA with your Cox Panoramic WiFi Modem, then you only need oneMoCA adapter at the (each) coax receiving end that you intend to connect. I believe that you may use an ethernet switch if you are looking to connect multiple ethernet devices via the MoCA adapter, although I have not tried this.14KViews0likes0Comments