Split Band toggle switch missing
I've spent an unreasonable amount of time chatting with Cox Technical Support to split the 2.4ghz and 5ghz bands on my Panoramic Wifi Router in order to control certain devices in my home that require the 2.4 (the device literally won't let you connect to the dual band steering SSIN, and I can't guarantee my phone and device on the same band without manual control). According to this Cox Support page it is possible to split the bands on the Android version of the Cox Panoramic Wifi App (there is a setting under the Edit Wifi Settings, listed as Step 5) that no longer exists. It stops at Broadcast Wifi Name, there are no further settings below that, only Save. I uninstalled and reinstalled the app in case it was not working properly, no new settings appeared. Tech Support split the bands for me (technically my goal), but then when I requested the ability to manage this myself in the future, I was directed to the Pano Wifi App, to the setting that does not exist. I continued to explain that the setting is not there. They directed me to that missing setting numerous times, and then to the Gateway Router page, which directs you back to the Pano Wifi app to make any changes. I've been escalated to the same, useless instructions. I am on the most ridiculous merry go round, and feel that the technical support information on the Cox Website and their tech support staff are not adequately updated and informed. This should be an option for the consumer to access to manage their own network. I would very much appreciate any input and options to be restored regarding this issue.
New Panoramic Wifi broadcasting two networks?
Just set up my Panoramic Wifi (Technicolor CGM4331) and configured it to use the same network name/password as my prior Orbi mesh network. I have turned off all Orbi devices - the only modem or router in the house now is the single CGM4331 device. Most of my devices automatically connected, which is why I chose the same name/credentials. No issue there. My mobile devices now see two available wifi networks to pick from: One using the old network name (we'll call it OldNetwork) and one labeled "CoxWiFi". Both are showing as WiFi6. Both disappear if I turn off the CGM4331. OldNetwork shows as secured, and I have to put in my password to access it. CoxWiFi shows as unsecured, however it wants me to log in with my Cox account credentials to access it. Both appear to have similar speeds per the mobile device settings, and neither is labeled 2.4 GHz or 5.0 GHz which was my first thought. Why is the CGM4331 broadcasting a second identical-seeming WiFi network under CoxWiFi name with different login settings from my existing "primary" WiFi network? How do I shut it down/secure it/combine it with the existing network?
Can't delete port forward with Panoramic Wifi App.
As the title says. For some reason, I can not delete any of my port forwards with the Panoramic Wifi App. And I can't go tohttps://wifi.cox.com/network/advanced-settingsto do it there cause for some stupid reason they put it to where it shows where you can download the app and they removed the feature of port forwarding from the router site that's connected to the IP address. If anyone can help me and tell me why they made if I have to be really blunt here, these stupid decisions that just make it more difficult.
