Forum Discussion

brenda2826's avatar
brenda2826
New Contributor
3 months ago

Service not meeting standards

For the past three weeks the internet has been spotty. How long is it gonna take for you guys to fix or upgrade or whatever it is that is going on. I’m paying for a service that sometimes kicks me out of watching my shows or my phones keep on asking if I wanna keep trying the WiFi or cellular that’s not cool 

  • NicholeC's avatar
    NicholeC
    Moderator
    3 months ago

    Hi Brenda2826,

    I'm sorry to hear you've been having spotty service. We'd be glad to look into this for you. For support, please email our team at cox.help@cox.com For community support, more information may need to be posted such as equipment, setup, modem logs, etc. We're happy to review this via email. We'll just need your account info.

    Thank you.