Just had internet go out, look at the cox app and it says they are doing maintenance to improve network performance. If they knew they were going to do this, why can’t they let us know beforehand instead of getting a text 10 minutes after the outage?
Good morning. Repairs and maintenance work are completed on an as-needed basis; therefore, these are not events we are able to provide advanced notice for. I apologize for the inconvenience the outage is causing. For account-specific support, we request that you reach out to us on Twitter at CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. Thank you.
