Forum Discussion

ttula's avatar
ttula
New Contributor
3 months ago

Repeated outages on Tuesdays?

Last Tuesday i had an "unplanned outage" in my area that was about 12 hours long with no real explanation. Now again today for the second Tuesday in a row, another "unplanned" outage in my area that has so far been about 6.5 hours- with no real explanation. Has anyone else experienced this or have any idea what it means? Why on a Tuesday in the middle of a time when many of us have work to do? Seriously considering finding a different provider. Casa Grande AZ

  • LisaH's avatar
    LisaH
    Moderator
    3 months ago

    Hi ttula. I will be glad to check on this for you. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator