Forum Discussion

Shanelleb10's avatar
Shanelleb10
Visitor II
4 months ago

Cancelation

How do I go About canceling service or starting the 30 day process

  • LisaH's avatar
    LisaH
    Moderator
    4 months ago

    Hi Shanelleb10. In order to cancel service, you can contact our Our Account Specialists Team via phone at 1-888-438-6673 between the hours of 8 am - 8 pm Monday through Friday or 9 am - 6 pm on Saturdays or you can visit a local Cox retail store.  Thanks, Lisa, Cox Support Forums Moderator

  • lanitajackson's avatar
    lanitajackson
    New Contributor
    4 months ago

    I'm canceling this mess to.  The customer service and quality of service is BAD.  I have miss so much money due to it. Plus they still sending me a bill and expect me to pay it. Im just throwing 280.00 down the drain.

    • Becky's avatar
      Becky
      Moderator
      4 months ago

      Hi lanitajackson, welcome and thank you for your post today. I value your business and I want to provide you with reliable service. Since it doesn't sound like this is happening, I want to investigate further. I can help! I don't want to lose you to another provider before a thorough attempt to fix what's wrong. Would you allow me an opportunity to troubleshoot the issues you're experiencing before you make your decision about canceling service? Please email your full name and address to my team at Cox.Help@cox.com.