Forum Discussion

NicolasIsidro's avatar
New Contributor
10 days ago

Download speed throttled

I pay for 250 down/25 up, however my download speed is almost always close to a tenth of that. The only way to get the advertised speed is to reset my router. However this is only a temporary fix, and it quickly drops back down to the lower speed.

Speed test before resetSpeed test after reset

This has been going on for months and I am sick of it. I have tried contacting support but all they do is reset my router, which again only solves the problem for an hour or so. I have even gone to the Cox store and gotten a new router and the problem has persisted. I know for a fact that I am being throttled because it occurs on every device whether it is connected by ethernet or by Wi-Fi. It happens even when I am nowhere near reaching my data cap for the month as well. Please let me know what I can do to resolves this, it is very infuriating only getting one tenth of the internet speed that I pay for.