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Cox Contour on Browser has no sound for home but does for TV Go


I have Cox cable at home and the TV works well with my TiVo device and cable card. For my study, I jus tuse the web browser.

However there is no sound for some channels. TNT, Paramount, WGN for example have video but no sound. I have cleared the cache and reset the browsers and the tech stuff. Still no sound. Funny though, that when I access TV Go on the same network (as if I were not home) the sound and video are just fine.

I contacted Cox and they had me go through all the troubleshooting as if it were my system but nothing. They then said that they will submit a ticket. Well that ticket is in the proverbial black box of purgatory.. No more from Cox.

When I use my Contour App on my phone the video is choppy or stuck and no sound. for the same channels. There is something clearly wrong with the signal being sent for certain channels.

Anybody else have the same issues?

Thank you.


  • It's on their end but until one of their techs tries watching TNT on their phone you will get nothing but run-around.

    On both my mobile apps and desktop browsers i will get no sound on specific channels. And it started a month or less ago. And i have not updated my mobile Contour app in that time.

    However, i did get the audio back half the time when visiting the SAP settings and choosing either espanol or video description, whichever happens to be available.

  • On both my mobile apps and desktop browsers i will get no sound on specific channels.

    I tested on my desktop using Chrome.  The video and sound worked for every channel I tested... CNN, TNT, Paramount, WGN.  I don't have the Contour app installed.  Is there anything about the app that could possibly affect an individual's account settings on a Cox server in a way that would alter performance when accessing the website with a desktop browser?

    Also, just to eliminate possibilities, did you verify that neither the website's sound or your computer were muted when viewing channels with no sound?