Forum Discussion

letti001's avatar
letti001
New Contributor III
6 years ago

Cox Contour on Browser has no sound for home but does for TV Go

Greetings, I have Cox cable at home and the TV works well with my TiVo device and cable card. For my study, I jus tuse the web browser. However there is no sound for some channels. TNT, Paramount...
KevinM2's avatar
KevinM2
Former Moderator
Hi Tenders1, we'd like the opportunity to work with you on a resolution, and it would be disheartening to see you move to a new provider. Can you please include a link to this forum thread and email us at cox.help@cox.com? Our Social Media Department can also be reached on Facebook and Twitter as well. -Kevin M. Cox Support Forum Moderator
letti001's avatar
letti001
New Contributor III
6 years ago

I have a running ticket with Cox regarding ongoing issues. I simply send in the diagnostic data each time there is an issue. I have sound back now on channel 26 but now channel 12 will not run. 

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hi Letti001, I have updated the current escalation in progress, to reflect your feedback. This issue is still being addressed by our network engineers, and we are deeply sorry for the delay. -Kevin M. Cox Support Forum Moderator