Having the same problem in Phoenix. Worked with both Cox and Apple as Cox thought it might be my IPad that was causing the problem. Because my Ipad was still under warranty, Apple gave me a new IPad. Still the same problem, sound cuts out on random stations. I find I can go to the ToGo channels and get sound, but when I’m in my house using my iPad I lose sound on my regular channels.
Called Cox back after receiving new iPad. I was escalated to the next level of Tech Service after my IPad was swapped out, and a supervisor was going to call me but shockingly (yes, said with total sarcasm) no one has called. I just lose sound on more channels. Since I can’t get Cox to respond, looking like it’s time to move to a new provider.
tenders1.....this is truly a pain for those that login to watchtv.cox.com. The only temporary fix that seems to work is to keyboard type s on the page that the sound is blank. Sometimes v has worked too. But the s (secondary audio) does the trick. Open the icon next to the gear (lower rt) and slide the dot. Type ? to get a list of shortcuts. Go back into this thread to read some of the comments.
What is strange is that COX was able to fix this on selected channels, like TNT, WGN, CNN in different markets. HOWEVER, this "no sound" or stuck video, still appears. For me in OrangeCo, 7 (abc) is broken. Someone reported this a week ago and it's still broken. I have reached out to COX about what in general is the issue, and how some of the markets get a fix....NO RESPONSE, other than Technicians are working!
I have a running ticket with Cox regarding ongoing issues. I simply send in the diagnostic data each time there is an issue. I have sound back now on channel 26 but now channel 12 will not run.
KevinM2... so sad that this sound issue on watchtv.cox.com keeps popping up. I check a few of the previous broken ones, and at 6.30am, thurs, ABC(7) is still no sound and WGN(68) went back to no sound. The SAP slider or s shortcut does bring the sound back to this SoCal market. At least the temp shortcut fix Works!
I understand that channels are different for each market across the country,. What is the basic cause of why the odd behavior to just specific stations and why not all across the board? There must be a bit setting for each station in each of the different markets Why does something that works, now start failing? I do not use this viewing at all, but feel for those that use pads and pc's to view TV...SAD!
ekhawaii, did you ever have any audio or video issues when using Chrome with Adobe Flash Player allowed? Are you still prompted to allow Adobe Flash Player when using Chrome?
We are in Phoenix too. Having same issue with ESPN and FOX Sports channels. No sound on iPad and no sound or picture on laptop.
Same issue in the Phoenix area....now a month since!!!
Still have the problem. No TBS on 49 nor 1049.
I can get sound with the video description on, but that gets a bit annoying.
This sure is odd and I do not think Cox can figure it out.
