Forum Discussion
CrystalS
Former Moderator
Hi Ucjuicy, our video engineers ae investigating this issue. What channels are impacted? -Crystal
letti001
5 years agoNew Contributor III
I am back to the sound not working 😞 This is really odd for sure. A majority of the channels work fine. It is just a few that do not work with sound. the video description button is not able to be changed any more.
- StephanieS5 years agoModeratorletti001
You're in an outage area at this time, that could be why you're having the audio issues. Once this outage has cleared please reach back out here so I can take a look and see what's happening with your audio. Service should be up and running at approximately 6am.
StephanieS
Cox Support Forums Moderator- letti0015 years agoNew Contributor III
Sorry, but it is not an outage. The sound works for nearly all channels except a couple and when the video description is available, I can click on that button and get sound. Also, the secondary audio works. I also checked and have more than 100Mps download speed. I do not think there is an outage of a handful of channels for audio and the other channels work fine.
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