Forum Discussion

letti001's avatar
letti001
New Contributor III
6 years ago

Cox Contour on Browser has no sound for home but does for TV Go

Greetings, I have Cox cable at home and the TV works well with my TiVo device and cable card. For my study, I jus tuse the web browser. However there is no sound for some channels. TNT, Paramount...
CrystalS's avatar
CrystalS
Former Moderator
Hi Ucjuicy, our video engineers ae investigating this issue. What channels are impacted? -Crystal
letti001's avatar
letti001
New Contributor III
6 years ago

I am back to the sound not working 😞 This is really odd for sure. A majority of the channels work fine. It is just a few that do not work with sound. the video description button is not able to be changed any more. 

  • StephanieS's avatar
    StephanieS
    Moderator
    6 years ago
    letti001

    You're in an outage area at this time, that could be why you're having the audio issues. Once this outage has cleared please reach back out here so I can take a look and see what's happening with your audio. Service should be up and running at approximately 6am.

    StephanieS
    Cox Support Forums Moderator
    • letti001's avatar
      letti001
      New Contributor III
      6 years ago

      Sorry, but it is not an outage. The sound works for nearly all channels except a couple and when the video description is available, I can click on that button and get sound. Also, the secondary audio works. I also checked and have more than 100Mps download speed. I do not think there is an outage of a handful of channels for audio and the other channels work fine.