Forum Discussion

letti001's avatar
letti001
New Contributor III
6 years ago

Cox Contour on Browser has no sound for home but does for TV Go

Greetings, I have Cox cable at home and the TV works well with my TiVo device and cable card. For my study, I jus tuse the web browser. However there is no sound for some channels. TNT, Paramount...
letti001's avatar
letti001
New Contributor III

Looks like I fixed my problem myself. I tried Cox help but was told to reset the cache and all sorts of stuff I had already done. It seems, for some reason, that Video Description was off. When I clicked it on, then sound! I just looked at it again and was going to take a screen shot to show and then it was off again. No sound. I clicked it on and then sound again. In the right lower hand corner there is a text bubble that is for Language Settings. This has something called Video Description.

CrystalS's avatar
CrystalS
Former Moderator
6 years ago
Hi Letti001, our video engineers are investigating this issue. What channels are impacted?

Crystal
Cox Support Forum Moderator