OK, I've been emailing with cox.help and testing various item. TNT/18, Freedom/19, Paramount/52 and WGN/68. On different sites, depending if there is a 2nd language available, I had luck getting both sound and motion. At the screen bottom right there is a Language Setting icon that has 3 buttons that can be slid on/off. the 2nd is Secondary Audio (SAP). Try turning on and off. Depending if there is a Spanish broadcast or only English, this was enough for me to get sound and motion. It does not always work, depending on the actual broadcast. If the station is stuck, try the SAP on.
Also, if the Secondary is not there, try turning on the Video Description. Worth a try till Cox makes a permanent fix.
Looks like I fixed my problem myself. I tried Cox help but was told to reset the cache and all sorts of stuff I had already done. It seems, for some reason, that Video Description was off. When I clicked it on, then sound! I just looked at it again and was going to take a screen shot to show and then it was off again. No sound. I clicked it on and then sound again. In the right lower hand corner there is a text bubble that is for Language Settings. This has something called Video Description.
At the screen bottom right there is a Language Setting icon that has 3 buttons that can be slid on/off. the 2nd is Secondary Audio (SAP).
You can also toggle SAP by pressing "S" on the keyboard.
? - Display keyboard controls
C - Toggle closed captions
M - Mute audio
S - Toggle SAP
V - Toggle video description
CurtB...Wow, look at this info, Awesome with all your great thoughts and insight. You sure are into many of these hidden gems along with your technical contribution. The ?, which opens the Keyboard Shortcuts could be invaluable to the Cell Apps guys....eliminates picking something on the screen.
Still no resolution to the Sound issue for watchtv or Apps from Cox. Hope users with issues can find some hope to this dilemma.
Click "Player Settings" (wheel in lower right of screen). Then click "Player Shortcuts" (box in upper right of the just opened pop up). I tend to explore stuff to see what's available.
I would try toggling Mute (M) On and Off for those channels with no sound. It probably won't help, but you never know.
The Video Description button is not always available. But when it is, I get sound and als the description. When I turn off the VD button, No SOund.
The Spanish channel works and gives sound.
I suppose I could take language lessons and listen to the channels that way. I already speak French but there is not a choice of language.
Language lessons is an option. Or, you could move across country to a Cox market where the sound works for all channels. The serious option is to continue to press Cox to fix the issues with their service. You shouldn't have to look for a kludge work around with SAP and/or Video Description.
Here is a Cox ticket from July 16...CUI000008292144. I tried looking for an on-site ticket tracker but no luck on finding anything. When I chatted with support team, got a "being looked at"
At least the SAP and Video provided some relief toward the problem for TV and cell. CurtB shortcuts (type ? or look at gear) gives some helpful hints. Some station fixes is better than nothing.
You can email cox.help@cox.com and ask for a status update for your ticket. But if their pattern holds, you'll probably just get a polite response from them too, that your ticket is being investigated.
