Having the same problem in Phoenix. Worked with both Cox and Apple as Cox thought it might be my IPad that was causing the problem. Because my Ipad was still under warranty, Apple gave me a new IPad. Still the same problem, sound cuts out on random stations. I find I can go to the ToGo channels and get sound, but when I’m in my house using my iPad I lose sound on my regular channels.
Called Cox back after receiving new iPad. I was escalated to the next level of Tech Service after my IPad was swapped out, and a supervisor was going to call me but shockingly (yes, said with total sarcasm) no one has called. I just lose sound on more channels. Since I can’t get Cox to respond, looking like it’s time to move to a new provider.
tenders1.....this is truly a pain for those that login to watchtv.cox.com. The only temporary fix that seems to work is to keyboard type s on the page that the sound is blank. Sometimes v has worked too. But the s (secondary audio) does the trick. Open the icon next to the gear (lower rt) and slide the dot. Type ? to get a list of shortcuts. Go back into this thread to read some of the comments.
What is strange is that COX was able to fix this on selected channels, like TNT, WGN, CNN in different markets. HOWEVER, this "no sound" or stuck video, still appears. For me in OrangeCo, 7 (abc) is broken. Someone reported this a week ago and it's still broken. I have reached out to COX about what in general is the issue, and how some of the markets get a fix....NO RESPONSE, other than Technicians are working!
