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jimjay's avatar
jimjay
New Contributor
2 years ago

cox tv service problems in southington ct today 5/29/2024

Problems with cox trying to put in new systems. Our tv remotes are asking for for tv codes on all 3 of our telebisions. Cox was suppose to have everything by 8 am today. Now they are saying it will be fixed by 7"00 PM.  This is very poor service. We paid almost $300 per month for cox services - 1 cell phone, 1 home phone, TV servicek and internet sevice. I am a 83 old male with severe hearing issues, and handicapes needto  heve a procedure to iwiden left heart valve, also getting treatments on my narrow spiral colum issues causes lots of nerve pain.  We no longer are able to place a simple phone call to get a cox tech to come out and fix the problems that we have today with all of our 3 tv sets.

6 Replies

  • BrittneyC's avatar
    BrittneyC
    Moderator
    2 years ago

    Hi, thank you for being the very best part of Cox. I am so sorry that you are having issues with your services. We would like to help you.  When you have a moment for support, please send us an email at Cox.Help@cox.com. Our forums are for customer-to-customer interactions about Cox's products. We look forward to working with you. 

    • tfuertes's avatar
      tfuertes
      New Contributor II
      2 years ago

      Hi Jim Jay, you are 1000% correct. We got talked into the new panoramic wifi and it is so BAD Cox had to hard wire our smart TV to get a signal. We are just waiting for Spectrum to get to our area to switch.

    • Larryc's avatar
      Larryc
      New Contributor
      22 days ago

      When my service be back.   I was told it would be fixed by 4 pm Tuesday.  It now almostb11 pm Wednesday.  Guess what.  Tech support does not know what they talking about.  Incompetent people.  

      • NicholeC's avatar
        NicholeC
        Moderator
        22 days ago

        Hi Larryc,

        I'm sorry to hear you've been without service. I understand it's frustrating to see an ETR pass. We'd be glad to help. Please email our team for support at cox.help@cox.com

        Thank you.

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II
      22 days ago

      So who is the very worst of Cox? Why is someone who says they're senior and not particularly technically competent the best of Cox. Seems like it's strange Random compliment to just throw around. If I didn't know it was probably created by an AI tool you're using, I'd almost think you were being sarcastic.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    22 days ago

    What do you mean they're asking for codes? Like for first time installation? If so, why didn't you just have the technician out there to install them to begin with. Why did you or someone else try to do a self install? Also why can't you put the codes in yourself. Is something broken with the process? Or can you just not figure it out? I only ask so I know how to help. Were you looking for technical support or were you looking to find out when your technician will be there?