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sepeterson164's avatar
sepeterson164
New Contributor
2 months ago

TV can't stay connected

My TV can't stay connected for more than 20 minutes any more ever.  It disconnected routinely for between 1 and 5 minutes, over and over and over.  This new box just doesn't work and it can't record live TV the way I need it to. Is there any plan to fix the problems with these useless new cable boxes? 

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  • Hi Sarah,

    I apologize that you are having trouble staying connected with your cable box. Which error message are you getting on your TV when this happens?

    Greg

    • sepeterson164's avatar
      sepeterson164
      New Contributor

      There is no error message.  My screen goes blank for an indeterminate period of time, usually between 1 and 5 minutes.  If I try to use the remote, it says there is a connection issue and my remote won't work right then.  Eventually, the show either resumes or I am returned to the Welcome screen and eventually to my TV show.  I have regretted every day since I got your "new" cable box.  It shuts down my TV repeatedly and routinely, and it ruined the live recording capabilities that made me stick with Cox in the first place.  

      • DorisM's avatar
        DorisM
        Moderator

        I’m truly sorry for the inconvenience you’re experiencing. To ensure you get the best possible assistance, please reach out to my team directly by emailing cox.help@cox.com. We’ll be happy to look into this further and get things resolved for you as quickly as possible.