It's on their end but until one of their techs tries watching TNT on their phone you will get nothing but run-around.
On both my mobile apps and desktop browsers i will get no sound on specific channels. And it started a month or less ago. And i have not updated my mobile Contour app in that time.
However, i did get the audio back half the time when visiting the SAP settings and choosing either espanol or video description, whichever happens to be available.
On both my mobile apps and desktop browsers i will get no sound on specific channels.
I tested https://watchtv.cox.com on my desktop using Chrome. The video and sound worked for every channel I tested... CNN, TNT, Paramount, WGN. I don't have the Contour app installed. Is there anything about the app that could possibly affect an individual's account settings on a Cox server in a way that would alter performance when accessing the website with a desktop browser?
Also, just to eliminate possibilities, did you verify that neither the website's sound or your computer were muted when viewing channels with no sound?
CurtB, so it works for you, interesting. I tried Chrome again this morning (usually use Firefox) but have also found the issue on Edge. I'm on W10 machine here in SoCal.
For Chrome, TNT (18), Freedom(19), Paramount(52), WGN(68) plus newly found trvl(53), tlc(54) bravo(55) all did not work. CBS(2) & weather(51) worked. When channels failed, it was usually the sound. On a few, the screen was blank, or the video was stuck. After sliding the SAP to the right, the Sound did appear. Sometimes I need to wait till the "Attempting to Resume" refresh screen to appear. On a few, if SAP is not there, try the Video Description icon.
On the platforms, I had to Enable Adobe Flash. Also, I do not have the App on my cell phone. I do check my COX account for recent phone call history, account info, and this forum.
My email to COX said ticket CUI000008292144 was created. Based on this forum comments, both the watchtv and cell phone App may be affected. Not sure why your Chrome worked.....do you have Firefox or Edge.
It's normal for Adobe Flash to have to be enabled for Chrome. I don't use Firefox or Edge. While we may be accessing the same network channels with the same web browser, we're in different markets. That's a Cox variable that may produce unpredicatble results.
I only have two minor issues with the https://watchtv.cox.com website.
1) The "Controls Auto-Hide Delay" event doesn't fire when a new channel is selected. It requires a cursor move or full screen change for screen controls to be removed. It's a minor issue and the main reason it's annoying is because it would be such a relatively simple thing to fix.
2) When "X" is entered to exit a channel, the current channel isn't always the channel in the grid that's selected. It complicates grid navigation using the keyboard.
I contacted Cox about both of these minor issues a long time ago. As far as I know, there hasn't been an update to that site recently. I don't expect a change before the update to replace Adobe Flash that is scheduled to be retired next year.
CurtB....yes, the watchtv is novel...I have never used it till the bug showed in this Forum and I wanted to peek at the issue. It happens on all browsers, and apparently the cell Apps. Your observation about the location of broadcast is interesting, because I don't see any other suspicious fault. Cox has a ticket, but there is no online tracking available.
The "X" closing did bother me when I wanted to know where I was when I exited. Maybe a tweak on Cox part could help.
