Want to learn how to use the Support Forums?
Read the forum guidelines
I have Cox cable at home and the TV works well with my TiVo device and cable card. For my study, I jus tuse the web browser.
However there is no sound for some channels. TNT, Paramount, WGN for example have video but no sound. I have cleared the cache and reset the browsers and rebooted....al the tech stuff. Still no sound. Funny though, that when I access TV Go on the same network (as if I were not home) the sound and video are just fine.
I contacted Cox and they had me go through all the troubleshooting as if it were my system but nothing. They then said that they will submit a ticket. Well that ticket is in the proverbial black box of purgatory.. No more from Cox.
When I use my Contour App on my phone the video is choppy or stuck and no sound. for the same channels. There is something clearly wrong with the signal being sent for certain channels.
Anybody else have the same issues?
It's on their end but until one of their techs tries watching TNT on their phone you will get nothing but run-around.
On both my mobile apps and desktop browsers i will get no sound on specific channels. And it started a month or less ago. And i have not updated my mobile Contour app in that time.
However, i did get the audio back half the time when visiting the SAP settings and choosing either espanol or video description, whichever happens to be available.
ucjuicy said:On both my mobile apps and desktop browsers i will get no sound on specific channels.
I tested https://watchtv.cox.com on my desktop using Chrome. The video and sound worked for every channel I tested... CNN, TNT, Paramount, WGN. I don't have the Contour app installed. Is there anything about the app that could possibly affect an individual's account settings on a Cox server in a way that would alter performance when accessing the website with a desktop browser?
Also, just to eliminate possibilities, did you verify that neither the website's sound or your computer were muted when viewing channels with no sound?
On the "Recent Posts" page, you may change the filter to "Unread questions and discussions" and only threads containing comments you haven't read will be displayed.
If you change your sort to "By date" and "Descending" it will allow you to identify at a glance when the most recent comment was posted and will allow you to view that comment with just a single click.
On the far right of each displayed thread, you will see "Latest" followed by "a few seconds ago" or "5 minutes ago" or "1 hour ago", etc. Click on that link to view the most recently posted comment. However, if you aren't sure there has only been one comment posted since you last read comments for this thread, you should probably do what you've been doing.
ekhawaii said:I assumed that since the Gear Language was set to English, this was the cause...others were also getting Spanish too.
I have no idea what you're saying here. If you toggle SAP ON and click on the gear and select Language, I think you'll see it's now set to Espanol even if you had previously set it to English
If SAP is toggled ON and you select a Spanish SAP channel, the audio will be in Spanish.
CurtB.......As to the SAP, I was just suggesting that maybe the Gear/Language toggle should be set to English. Mine seems to stay English even if bouncing around to the different channels. Don't know what happens when I go to a Spanish only channel, maybe get English. Mine does not seem to reset back.
1. I set the SAP language preference to English first thing.
2 Then I selected FSSW (channel that has no audio with SAP OFF). The SAP auto-select incorrectly turned SAP OFF and there was no audio.
3. I Toggled SAP ON and audio was restored to FSSW.
4, I then selected a different channel with audio that works properly and audio was on.
5. I then selected FSSW again and audio was on. So, SAP had to be manually toggled ON the first time a channel requiring SAP to be ON was selected, but not when it was selected again later.
6. A check of the language preference then confirmed that manually selecting SAP had reset the language preference to Espanol.
I tried each of your 6 items, abet with channel 7 ABC with no sound. My FSSW (bundesliga soccer had sound), must be the market. Item 5, yes the SAP was still on. Item 6 was also switched to Espanol....I've never seen this before. I have never had a station that had no sound, that turning SAP on, that turned to Spanish sound. Every time I get English sound that makes sound and/or the screen to start playing. I give up trying to understand...good thing I don't use, other than try to make weak comments.
ekhawaii said: I have never had a station that had no sound, that turning SAP on, that turned to Spanish sound.
I've not had that happen either. When my FSSW has no audio, I can toggle SAP ON and the audio is in English. I haven't had an occurrence of a channel with no sound to be Spanish audio after SAP is toggled ON.
The issue of the day: the TV grid won't load.
"Now connecting to your entertainment experience" and then...nothing.
No sound channel 10. I get SAP. But it is not French nor Italian. Just Spanish. I am out of luck. Perhaps the solution is for Cox to subsidize our Spanish lessons as I may be able to learn Spanish before they fix the problem. Sorry, trying for some humor.
I changed to 1010 and there was sound for about a minute then gone. I have had that symptom before.
I figured out the Chrome solution for my issue with the TV grid not loading.