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Cox Contour on Browser has no sound for home but does for TV Go


I have Cox cable at home and the TV works well with my TiVo device and cable card. For my study, I jus tuse the web browser.

However there is no sound for some channels. TNT, Paramount, WGN for example have video but no sound. I have cleared the cache and reset the browsers and the tech stuff. Still no sound. Funny though, that when I access TV Go on the same network (as if I were not home) the sound and video are just fine.

I contacted Cox and they had me go through all the troubleshooting as if it were my system but nothing. They then said that they will submit a ticket. Well that ticket is in the proverbial black box of purgatory.. No more from Cox.

When I use my Contour App on my phone the video is choppy or stuck and no sound. for the same channels. There is something clearly wrong with the signal being sent for certain channels.

Anybody else have the same issues?

Thank you.


Parents Reply
  • It appears I may have been right when I speculated that Cox had released a new version of the website into selected markets.  Now they've released it into others, including mine.  ekhawaii mentioned "Attempting to Resume" is necessary for some channels.  I'm seeing that now and I never did before.   

    The new version includes the following two changes:

    1. The "Controls Auto-Hide Delay" event now fires to clear screen controls when a new channel is selected.  At least it does the first time that channel is selected in the current session.  If you go to a different channel and then go back to a previously selected channel, the event doesn't fire again.  Maybe that will be fixed when the next version is released, whenever that may be.

    2.  When an "X" is entered to exit a channel, the current channel is now selected in the grid.  This will make keyboard navigation easier.  

    That was the good news.  The bad news is that while I never had any picture and audio issues like those a number of users have described, I have them now too.  Cox just released the new version with the picture and audio issues into more markets which means there will be a whole new group of users that will be affected by it now.