Is anyone else unable to login to the iOS version of the Panoramic Wi Fi app? I've got an iPhone 12 running iOS 16.0.2 and all it does is hang on the "Connecting to" with a gear symbol. I've deleted the app, rebooted my phone several time
I've got an iPhone 12 running iOS 16.0.2 and all it does is hang on the "Connecting to" with a gear symbol. I've deleted the app, rebooted my phone several times to no avail.815Views0likes0CommentsNo chat transcripts since January 24
Every time I contact Cox's customer support via chat, I always select the "email transcript" option and enter my email address. The last time I received a transcript of my chat was January 24, but I have contacted Cox many times since then and requested a transcript each time. (Yes, of course I check junk/spam folders, though my ability to receive transcripts to my inbox in the past makes it unlikely they would suddenly be categorised as spam.) Every time I chat in, I mention the failure to send transcripts, but nobody seems to know how to resolve the issue. I have even been informed that frontline agents have no avenue to report IVR/website issues to the IT team or open KPIs about customer-facing tools. There is of course also no way to report issues or provide feedback through the website itself. Is there an open issue currently being investigated regarding failure to send chat transcripts? How widespread is the issue, and what solutions - if any - can be recommended?1.2KViews0likes1Comment
HBO Max app programs will not play correctly on Philips TV
I have this app through Cox, and it does not work correctly, and hasn't for about a year. All other apps work fine. First, it takes forever to open, then pauses and buffers and the screen freezes and goes black. The sound cuts in and out. It does this literally ever 1-2 minutes. And when it's not doing that, it's giving me an error. I don't know how to post a picture of this, I don't have a URL for the photo I took, but it says "Title Not Available. Sorry, we're having trouble accessing that title right now. Please go back and try playing the title again. And it gives this code: 9be12b52-48ca-444b-e72d-010d7194f5b7 ERR-010." When I retry to open the app and watch, I get a black screen. I had multiple techs out last year when it was messing up, and none of them could tell me what was wrong or how to fix it. The app plays on my phone and laptop just fine, so it is a problem with the Contour box and having to stream through this device and through Cox. I'd like to know if ANYONE has a fix, because Customer Support via phone is completely useless. I can reboot my box until the cows come home and it WILL NOT fix this problem. Any help would be appreciated.4.1KViews0likes15Comments
Contour Apps no longer stream
Anyone else experiencing 3rd party apps no longer streaming through Contour? HBOmax, Disney+, Prime....all of them kick back the error code "Apps-04033". With the message: Oops, our enginners are working to resolve the issue. Been this way since yesterday. I have reset equipment mulitple times, rebooted modem, and nothing resolves the problem.2.4KViews0likes12Comments
Cox App unable to login multi-statement accounts
When I try to login into the Cox App I get an error message "Unsupported User We're sorry, multi-statement accounts do not have access to the Cox app at this time. Please visit My Account on Cox.com to manage your account. Please advise1.2KViews0likes3Comments
Cox Email Signing In
After opening the MyEmail.cox.net site, I enter my ID and password. For the past 3-4 weeks I have been receiving the following Cox message: THERE WAS AN UNEXPECTED INTERNAL ERROR-PLEASE TRY AGAIN. Although the error message is sporadic, at times I had to wait several hours before I was able to sign in. If I am merely checking messages, I normally can wait. However, if I am waiting for a security code to arrive-the code expires before I can sign in. Unfortunately, my 4 live chats and a telephone conversation with a technician did not resolve this ongoing issue.2.3KViews0likes1CommentCox Wi-Fi app (Feature Request)
Not sure if this will reach the required team, but here it goes. It would be great to be able to search the connected devices on the network, rather than simply browsing the list for them and having to click into each one to gain details. Searching by MAC, IP, device type, connection type (5Ghz/2.4Ghz/wired/etc.). Also, import/export feature would be great. The ability to export the device list, edit it offline and re-import the changes via csv would be helpful. If these features are already there, please advise, because I cannot find them. Thanks, Kermit
Cannot watch recorded shows on my iPhone while on my local wifi network!
Cannot watch recorded shows on my iPhone while on my local wifi network! It’s stupid! There’s nothing special about your Panoramic wifi modem/router that allows in network viewing on the Contour app. Cox needs to stop being stupid and allow ALL customers with Contour to replay recorded shows on their devices! I left Cox for 10 years because of their stupidity. Once I leave again, I won’t be back!596Views0likes0Comments
Contour app not working with iOS 15.6
Using the latest version of the Contour app (v. 7.1.0.991) worked before upgrading iOS 15.6 Now it loads, displays all the chanells, but will not connect to any channel--just three blinking dots like it's buffering--ifinitely Deleted and reinstalled app; still the same result on either iPhone or iPad. Solution?872Views0likes1Comment
In the app, does it make sense that if I log out, face id will not work to log back in, even when it is selected to use face id?
Every time I go into the Cox mobile app on my iPad with ipados 15.6, I have to sign in and then click yes to using face i.d., then send a text code for verification. The only way face i.d. works is to not sign out of the app.1.2KViews0likes3Comments
Contour app stopped working on IPad after upgrade to IOS 15.5
Contour app stopped working on IPad after upgrade to IOS 15.5.The app loads normally and goes through all the steps to view a channel and even displays the channel that I've selected, then just goes black with the TVAPP-00250 displayed. I have re-installed the Contour app numerous times and still no help. I've also chatted online with Cox techs and this was REALLY no help. Please don't just blow this question off. I really don't want to try to switch services but I may have no choice If I don't at least get an answer.1.2KViews0likes2Comments
Amazon prime video not working on non smart tv
For over a year I've been able to watch Amazon prime video on my old non smart Magnavox tv via the contour box. Now it stopped working. The error message is, "Disconnect VPN or proxy service and try again". This tv is not connected to anything but Cox through the contour box. My pc connects to Amazon Prime Video but not the tv. I rebooted the contour box and tv. Same error message. I contacted Amazon and they were absolutely no help. The first call ended up with some guy in South Africa and the second contact, via Amazon chat, ended up in India. Anybody have any suggestions or solutions? Thanks.3.1KViews0likes7CommentsContour App won’t allow me to delete shows from the old cable box
A Cox technician swapped out my Contour box and took the old one with him. The shows that were on the original box (but not my new box) still show up in the Contour App and won’t allow me to delete them. I get a 403 error message each time. After wasting an hour with technical support in chat, I am hoping someone here knows how I can delete these old shows in the App.873Views0likes1Comment
Can the Cox Panoramic App show detailed info of devices it try’s to manage.
When I look at my devices in the Cox wifi iOS app I can only see the name of the device that the app can determine. Can the app show the IP address and MAC address? It would make it a lot easier to determine which device is which. Some of the app names are cryptic and I need more device information. Thanks jrg1.3KViews0likes1CommentParamount plus not loading
I open paramount+ Via my contour box.. It asks me to pick me profile like normal, I choose mine, then about 1/4 of the content on the screen loads, it freezes then cox exits out of the app and produces error code”APPS 04036”. The app has worked a couple times before, but was extremely extremely slow. My internet is very high speed, I also tried restarting the box and app and checking for updates as well as resetting the modem. Nothing works. Other apps like Netflix work fine on the contour box and the The paramount app works fine on my iPad . Anyone have a solution for this. No point in putting the app on the contour box if it doesn’t work.2KViews0likes1CommentParamount Plus not working on Host Contour Box
I'm unable to use the Paramount Plus App within Contour on my Host cable box. I've reset my cable box several times, also refreshed it. Logged in and out of Paramount Plus several times and cleared the cable box cache with no luck. It works on my client boxes and the App also works fine as a stand along on the same smart TV. After selecting the profile in Contour on my Host box it moves to the Home screen and just sits there trying to load until it errors out, telling me to restart my cable box. I do have a subscription to Paramount Plus and all the other Apps appear to be working. TIA3.2KViews0likes7CommentsTV App
What good is the Contour live TV app if you have be on your home Wifi to watch most of the channels? If I am home, I watch my TV. When I am traveling I want to use the App. It is senseless. I am watching the networks commercials so what is the big deal? The Live TV app is useless.1.3KViews0likes0CommentsCan't watch certain channels on Contour from home WIFI
I'm at home on home WIFI but I'm using company VPN for work. I want to have access to MLB (I subscribe), but due to licensing I need to be connected to Cox home WIFI. Fair enough, Is there a workaround that takes into account that I am at home but using VPN to connect to work?1.5KViews0likes1Commentpanoramic wifi app for iphone does not work does work on ipad
I am unable to use iphone panoramic wifi app. I can use the app for my ipad. The pc version will be going away. I am unable to sign in the app says it is using login.cox.com on my iphone. I never get to enter my user info to log on.957Views0likes1CommentiPad and IPhone not working with Contour new update 15.4
All of a sudden IPad and IPhone aren’t working with Contour. Install of 15.4 occurred and then dreaded error message. TVAPP error message as reported before in updates a year ago. I’ve been on with Cox service and spoken with 5 different people and NO RESOLUTION. I’ve installed and uninstalled countless times. Rebooted countless times. Made sure it’s not backup countless times. Needs a fix so it will operate with 15.41.5KViews0likes4CommentsGoogle Home Mini No Longer Connecting
I recently rebooted my Cox Panoramic router and ever since none of my five Google Home Minis will connect. I have spoken to Google Support three times and reset each device. Google says everything looks good on their end. They will connect to wi-fi for a moment and then disconnect. Could it have to do with the 2G vs 5G? Any ideas how to fix this? Thank you.3KViews0likes2CommentsCox stopped authenticating my access to NBC Sports app again. It’s been 3 days now.
Cox stopped authenticating my access to NBC Sports app again. It’s been 3 days now. When I try to watch one of the Olympic wheelchair curling games, the app says “ it looks like there is an authentication error “. This keeps happening. How so I fix it? And why can’t this just keep working? I’ve been trying to watch this for 3 days with the same error.1.1KViews0likes1CommentCox is blocking an IP Address for my NEW FX Luxor Light system
How to I set up the acceptation in COX to allow FX Luxor app join my network so I can run my outdoor lights by an app? The COX router is not allowing the Amazon Web Server to see my system. I had the same thing with our security camera and had to pay a technician to come and program the COX router so my camera system was able to be seen. I am now adding another app that I need to see and COX is blocking technology.936Views0likes0CommentsPrime Video App on Contour 2 gives "Something went wrong"
Have a new Contour 2 box. Trying to play videos on the Prime Video app gives the "Something went wrong" message that I've seen so often on this forum. With so many reports on this problem there must be a definitive solution to this by now. But I cannot find it. Any help?1.1KViews0likes2CommentsPrime Video app no longer works with Cox Contour
This only began a few days ago. Now, a show will start for a few seconds and then I get the spinning circle and then I get this error: "HDMI Connection: There's a problem with the connection to your TV. Try using a different HDMI cable. For more help, go to amazon.com/videohelp." Regular live programming and other apps all work fine, so I highly doubt that there's any issue with the connection between the Contour box and the TV and even if there were, I also doubt the Prime Video app has that level of hardware access to the Contour box to detect it. I have tried both restarting and refreshing the Contour box, but neither made a difference. I'd suspect internet connection speeds were the culprit except that everything else seems to work fine.2.3KViews0likes5CommentsCOX app for Roku and Firestick
I am visiting in Florida, Satellite Beach area. The cable company is called Spectrum. I am watching TV on a Roku TV with a app called Spectrum TV. My relatives told me they have had the app for a few years. No cable box required just the app on their TV. When will Cox have this great feature? They can watch everything they pay for including HBO, Showtime, etc. with no cable box required. Ken2.2KViews0likes0CommentsPanoramic Wifi Primary User error
I can log into my Cox App no problem, and show that I am the only Primary User and that my primary user ID is what it is. Then, when trying to log into the Panoramic Wifi app, it says that I am not the Primary User. The Cox Representative said everything looks fine on their end and confirmed that my User ID is the same one I've always had. They submitted a ticket to help find out what is going on. I am posting here, because I don't really expect a follow up if I'm being honest. I was logging into my app just fine a few weeks ago.1.1KViews0likes1CommentContour app not working on iOS devices.
Contour app not working on iOS devices. About a week ago it stopped working on various iPads and iPhones. Both older (6.9) and newer (6.10) versions of the app, on devices running both iOS 14.4 and 15. Anyone else having trouble with the Contour app on iOS devices?Solved1.7KViews0likes2CommentsThis Reply Was Deleted.
Perhaps the Apps Forum would be appropriate for this post. I'm getting lots of notifications on the Forum page (enumerated red circles) about contributor updates to posts from 1-2 years ago. I'll curiously click and read but there will be no recent replies because a moderator had previously locked the post. The only consistency in these notifications is a moderator...I'm assuming...had recently deleted a contributor's reply because each contains the following statement after a reply: This reply was deleted. Even a moderator (JonathanJ) had a reply deleted. Naughty? I'm assuming moderators are catching up on a backlog of replies having been previously flagged as either abusive or spam by other contributors. This is fine but I have 2 suggestions: 1. Turn off these notifications because if moderators are only performing maintenance within the Forum, we don't need to know you're deleting contributor replies. 2. Expound on your default message because it begs the question of who deleted the post and why. Instead of "This reply was deleted," use "This reply was deleted because it violates the Usage Guidelines of the Cox Support Forum." Here's a couple examples. https://forums.cox.com/forum_home/internet_forum/f/internet-forum/28200/lan-connectivity-between-cox-modem-my-router-failure/111491#111491 forums.cox.com/.../tv-sound-cuts-in-and-out1KViews0likes1CommentWhy am I not able to play an Amazon Prime video through my Contour app?
I just upgrade my device to a Contour II device in order to play videos through the Apps. I have an Amazon Prime account and am able to stream videos on my Laptop and also through Comcast at my summer home. I am able to log into my Amazon Prime account and my home screen comes up. However, when I go to play a video I get "something went wrong" message. Tried this on my Amazon account and my wife's Amazon account, nothing doing. I am able to play videos on Netflix, so there isn't an issue with my box or my internet. Looking for an answer ... Also, why do your Tech Reps insist that Cox does not offer access to Amazon Prime on the Contour II box?3.2KViews0likes5CommentsReset or reinstall Paramount plus app?
I have reset my modem and contour box twice. Then signed out/Signed in to my paramount plus account, then selected Star Trek Discovery episode and get "ERROR Something went wrong. Try again later Error - OK". The program begins in the dark background but when I select OK it goes back to episode selection. Keep getting same result on other paramount shows. How can I reset or re-install the app?2.4KViews0likes1CommentCox app technical difficulties
I haven’t been able to sign in to the Cox App for weeks now on my iPhone 13 PM. When I enter my username and password, I get “Error. We are experiencing technical difficulties. Please try again later.” I am able to sign in to my account through my browser (Safari). I’ve already uninstalled and install the Cox App again, yet still getting the same error msg. The Cox App is much more user friendly than the Cox mobile website, by the way. And no, I’m not referring to your contour app or other services app, I’m specifically talking about the Cox App.7.5KViews0likes5CommentsCannot see the icon for modifying wifi name/password using Cox Wifi App on IPad
The Cox wifi app allows users to modify the wifi names, passwords, etc. for their modem/router. But it is almost impossible to see the icon that takes you to that feature. See above for a screen shot that clearly illustrates the problem. Please change the color of the pencil icon or move it to the white section of the display.1KViews0likes1CommentPanoramic Wifi Gateway App Issue
I can not believe I have to come here and complain about such a popular and MUCH NEEDED WIFI SERVICE IN A TIME LIKE THIS, it will now be 2 weeks since multiple devices in my household CAN NOT connect to the internet because I paused them and then they had an outage and ever since my WIFI app does not work it says there is no devices connected but i have over 5 devices connected, soo i can not locate the devices in the app and un-pause them. 5 chat reps, 3 phone calls AND a tech to my home whom was here under 5mins and stated he would be back with a new modem 7 days later and he STILL HAS NOT MADE HIS WAY BACK this is unbelievable! If you are here looking for internet RUUUNNNN.... outages every other week during the pandemic i nearly lost my job, and reps just kept saying they are overloaded with everyone working at home in my area, Well ppl are making there way back to the office here and yet still outages are VERY often with Cox!!! Yet stilli havethe FULL financial responsibility of $200+ a month with them! IF i had another internet option TRUST ME I would leave almost three years with them now and it has been COMPLETE TRASH. If i knew how to take legal action I WOULD, because they have been robbing me of my bill for three years now for a service they have NEVER been able to maintain. I hope this messgae reaches Cox moderators and pepople looking for this service I one to thought they could provide.1.2KViews0likes1CommentCan't connect to https://wifi.cox.com on Amazon HD8 tablet. Screen says to use Chrome or Firefox (not applicable to tablet). Worked "forever" to find out what devices were connected prior to this problem..
Can't connect to https://wifi.cox.com on Amazon HD8 tablet. Screen says to use Chrome or Firefox (not applicable to tablet). Worked "forever" to find out what devices were connected prior to this problem..2.3KViews0likes6CommentsNetflix and Amazon films stalling repeatedly and requiring that we re-start
We sure don't seem to be getting our money's worth from Cox when films repeatedly buffer and send us a message of problems the service is havingm then blithely tell us "to try again later." Any tips? Thanks!Solved2.3KViews0likes5CommentsContour app thumbnails not loading on wifi, iPhone & iPad
This just started today, thumbnails will not load on the Contour2 app on both my iPhone and iPad while I’m on my home wifi. When I use the cellular data from my phone, including having my iPad use the phone as a hotspot, the thumbnails load on the Contour app. All other streaming apps (ie Netflix and Amazon Prime) work correctly. I can stream video with the Contour app, it’s just the thumbnails that won’t load. I’ve closed the app and re-opened it, even restarted the devices. It’s not loading correctly on home wifi. Anyone else having this issue?2.5KViews0likes8Comments
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