Recent Discussions
Cox Customer reps Should Be Trained before Supporting Paid Support
On 6/16/23 Montrice called for Cox responding to ticket CUI000014430040. She said they found 6.64GB in the trash folder. When I looked on my webmail, it was empty. She pointed out that the Trash has sub-folders which contained the 6.64GB of data. I told her I had purchased the Cox Customer Care because regular support could not remote into my computer to find the problem. After contacting six(6) Cox Customer rep with three(3) of them logging into my computer, none of them knew about the Trash sub-folders! From 6/9/23 to 6/16/23 I talked to ten(10) support people with three(3) were complete incompetent, not one could fix the problem or knew about the Trash sub-folders. Three of them logged into my computer and watched me delete every webmail folder. They said that it told 24 hour for the mail quota to update and that way it didn't show any change with all folder deleted. Question; Shouldn’t there be a refund for incompetent paid support?Cox Contour TV Fix for Can't watch channel - Message "Connect to in-home Wifi to watch: Why?"
Disconnect the VPN !!! While using Cox Contour TV from your laptop or desktop computer (maybe from your Smart TV too) The "Watch" button is faded, and does not function after you Left Click on it; the problem is the VPN! You must DISCONNECT the VPN. Below are examples of what you will see after after you click on the blue colored 'Why? below 1) Connect to in-home WiFi to watch.Why? 2) Due to licensing agreements, some content can only be viewed on your home WiFi. Please connect to your home WiFi network 3) Due to licensing agreements, some content can only be viewed on your home WiFi. Browse TV Go Channels VAPP-00101
Panoramic Wifi Gateway App Issue
I can not believe I have to come here and complain about such a popular and MUCH NEEDED WIFI SERVICE IN A TIME LIKE THIS, it will now be 2 weeks since multiple devices in my household CAN NOT connect to the internet because I paused them and then they had an outage and ever since my WIFI app does not work it says there is no devices connected but i have over 5 devices connected, soo i can not locate the devices in the app and un-pause them. 5 chat reps, 3 phone calls AND a tech to my home whom was here under 5mins and stated he would be back with a new modem 7 days later and he STILL HAS NOT MADE HIS WAY BACK this is unbelievable! If you are here looking for internet RUUUNNNN.... outages every other week during the pandemic i nearly lost my job, and reps just kept saying they are overloaded with everyone working at home in my area, Well ppl are making there way back to the office here and yet still outages are VERY often with Cox!!! Yet stilli havethe FULL financial responsibility of $200+ a month with them! IF i had another internet option TRUST ME I would leave almost three years with them now and it has been COMPLETE TRASH. If i knew how to take legal action I WOULD, because they have been robbing me of my bill for three years now for a service they have NEVER been able to maintain. I hope this messgae reaches Cox moderators and pepople looking for this service I one to thought they could provide.Panoramic WiFi App Upgrade Error
I have a Panoramic Gateway, when I try to login to the Panoramic WiFi App or web portal I receive a message stating that I need to upgrade for access. We recently moved out service to a new address, at the previous address I was able to access the app and features with this same gateway, ever since we moved I can't. There is no reason I shouldn't have access. I have tried for months to get this resolved. I need access immediately. My data usage has suddenly tripled and I need to know why. I don't understand why no one can fix this or help me. Yes I am using the primary login. Several people have verified that I am and that I have the right gateway. No one can figure out why or even try something to fix it. It’s always the same conversation. Right user I’d? Right equipment? Are you sure you could access it before? Have you tried the web portal? Then they tell me that it’s extremely unusual, rare or doesn’t make sense and that I will have to talk to someone else. Does anyone have any ideas??
Thermostat Schedule Copy
In the good ole days when we could control the thermostats on the web vs. just using the mobile app, we could create a schedule for one day and copy that schedule to other days. I can't find a way to do that on the mobile app. Is it possible to do that? If not, why not? Can we get that feature back? (and can we get the web-based control back too, while you're at it?) Thanks!
Worlds worst Customer Service
Congratulations Cox! You win the 1st place incompetence award for having the worlds worst customer service! Many of your CS agents are utterly useless! They lack knowlege, talk in circles, contradict themselves, and some outright rudely refuse to do their jobs! This is a result of bad training, bad management and bad employees. If you care about your reputation, why would you allow your company to be represented by so much abysmal failure? I know you also have some excellent CS reps, I give kudos to them, they are working extra hard to pick up the slack. Let go of the incompetents and reward the good ones they deserve it!
I don't get CNN on contour app or online
This morning I lost access to CNN on both the Contour App and online via a web browser. I tried the Contour App on both an iPhone and iPad with no luck although they both worked fine earlier in the day. The actual CNN App itself works as does the CNN channel on both my TV's so it has nothing to do with a subscription issue. The channel list, both on the App and online, no longer show the CNN channel. I called COX support and they had no idea and was of no help. The problem appears to only be with CNN. Please Help!
