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2foxy4u's avatar
2foxy4u
New Contributor
5 years ago

Worlds worst Customer Service

Congratulations Cox! You win the 1st place incompetence award for having the worlds worst customer service! Many of your CS agents are utterly useless! They lack knowlege, talk in circles, contradict themselves, and some outright rudely refuse to do their jobs! This is a result of bad training, bad management and bad employees. If you care about your reputation, why would you allow your company to be represented by so much abysmal failure? I know you also have some excellent CS reps, I give kudos to them, they are working extra hard to pick up the slack. Let go of the incompetents and reward the good ones they deserve it! 

account management
awful service
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customer service
existing customer
help
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  • MaryF's avatar
    MaryF
    Former Moderator
    5 years ago
    Hi 2foxy4u,

    The purpose of the Cox Apps Forum is to allow customers to discuss technical topics related to Cox applications with other customers. This includes the Contour app, Cox app, Cox Panoramic WiFi app, Cox Homelife app, and Cox Voice Everywhere app.

    We're truly sorry to hear about your experience. We'd be glad to look into your issue. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

    Mary
    Cox Support Forums Moderator