Forum Discussion

Jlgoodwin's avatar
Jlgoodwin
New Contributor
3 years ago

Reset or reinstall Paramount plus app?

I have reset my modem and contour box twice. Then signed out/Signed in to my paramount plus account, then selected Star Trek Discovery episode and get "ERROR Something went wrong. Try again later Error - OK".

The program begins in the dark background but when I select OK it goes back to episode selection. Keep getting same result on other paramount shows.

How can I reset or re-install the app?

Delete app
Paramount Plus
Reinstall app
Reset app
  • CrystalS's avatar
    CrystalS
    Former Moderator
    3 years ago
    Hello @Jlgoodwin,

    I am so very sorry to learn of your Paramount plus troubles and I'd like to help. You are unable to uninstall the app on the cable box. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator