Forum Discussion

signal1's avatar
signal1
New Contributor
3 years ago

Cox App unable to login multi-statement accounts

When I try to login into the Cox App I get an error message "Unsupported User We're sorry, multi-statement accounts do not have access to the Cox app at this time. Please visit My Account on Cox.com to manage your account.

Please advise

  • MariaL's avatar
    MariaL
    Moderator
    3 years ago
    Hi signal1,

    The “multi-statement accounts do not have access to the Cox app at this time” error is related to bills for cable and internet service being separated into two billing statements each month. This is convenient for customers who have a portion of their bill paid by an employer or another third-party. In order to access the Cox app, we can combine your statements so that cable and internet services are displayed on one monthly statement. Once merged, there is no way to un-merge the billing statement.

    Maria
    Cox Support Forum Moderator
    • signal1's avatar
      signal1
      New Contributor
      3 years ago

      Please let me know how to merge statments. I am not sure why they were ever separate.

      • MariaL's avatar
        MariaL
        Moderator
        3 years ago
        Hi signal1,

        Please email us at Cox.Help@cox.com with this post, your full name, and your complete address. We will be happy to assist you with this.

        Maria
        Cox Support Forum Moderator