Hi signal1,
The “multi-statement accounts do not have access to the Cox app at this time” error is related to bills for cable and internet service being separated into two billing statements each month. This is convenient for customers who have a portion of their bill paid by an employer or another third-party. In order to access the Cox app, we can combine your statements so that cable and internet services are displayed on one monthly statement. Once merged, there is no way to un-merge the billing statement.
Maria
Cox Support Forum Moderator
