Forum Discussion

crystal6's avatar
crystal6
New Contributor
4 years ago

Contour app thumbnails not loading on wifi, iPhone & iPad

This just started today, thumbnails will not load on the Contour2  app on both my iPhone and iPad while I’m on my home wifi. When I use the cellular data from my phone, including having my iPad use the phone as a hotspot, the thumbnails load on the Contour app.  All other streaming apps (ie Netflix and Amazon Prime) work correctly.  I can stream video with the Contour app, it’s just the thumbnails that won’t load.  I’ve closed the app and re-opened it, even restarted the devices.  It’s not loading correctly on home wifi.  Anyone else having this issue?  

  • crystal6's avatar
    crystal6
    New Contributor
    4 years ago

    Anything?  The app is certainly not any joy to use as it is.  Seems silly that it won’t load properly over a fast Cox supplied home internet connection.  

  • crystal6's avatar
    crystal6
    New Contributor
    4 years ago

    The thumbnails also don’t load on watchtv.cox.com on my Windows laptop. 

      • crystal6's avatar
        crystal6
        New Contributor
        4 years ago

        Thank you.  I’ve sent an email and reached out via Facebook Messenger.  The thumbnails also don’t load in web browsers on a Windows laptop when then laptop is on Cox service.  The thumbnails load when I use my iPhone as a hotspot with the Windows laptop. 

    • ColonelForbin's avatar
      ColonelForbin
      New Contributor
      4 years ago

      I sent an email to tech support just as suggested above, but this is a disappointing failure to experience on a chilly Sunday afternoon!

      • crystal6's avatar
        crystal6
        New Contributor
        4 years ago

        I’m glad you spoke up and it’s not just me.  I first noticed this late last evening.  This is a new problem, just started happening for no apparent reason.  I’ve sent an email and a message via Facebook as well.