Hi crystal6,
We'd be happy to investigate this issue. Please email our team at cox.help@cox.com with this post, your full name, and your complete address. You can also reach out to us on Facebook (www.facebook.com/coxcommunications ) and Twitter (https://twitter.com/CoxHelp ).
Maria
Cox Support Forum Moderator
Thank you. I’ve sent an email and reached out via Facebook Messenger. The thumbnails also don’t load in web browsers on a Windows laptop when then laptop is on Cox service. The thumbnails load when I use my iPhone as a hotspot with the Windows laptop.
