Forum Discussion

crystal6's avatar
crystal6
New Contributor
4 years ago

Contour app thumbnails not loading on wifi, iPhone & iPad

This just started today, thumbnails will not load on the Contour2  app on both my iPhone and iPad while I’m on my home wifi. When I use the cellular data from my phone, including having my iPad use t...
crystal6's avatar
crystal6
New Contributor

The thumbnails also don’t load on watchtv.cox.com on my Windows laptop. 

MariaL's avatar
MariaL
Moderator
4 years ago

Hi crystal6,

We'd be happy to investigate this issue. Please email our team at cox.help@cox.com with this post, your full name, and your complete address. You can also reach out to us on Facebook (www.facebook.com/coxcommunications ) and Twitter (https://twitter.com/CoxHelp ).


Maria
Cox Support Forum Moderator

  • crystal6's avatar
    crystal6
    New Contributor
    4 years ago

    Thank you.  I’ve sent an email and reached out via Facebook Messenger.  The thumbnails also don’t load in web browsers on a Windows laptop when then laptop is on Cox service.  The thumbnails load when I use my iPhone as a hotspot with the Windows laptop. 

  • crystal6's avatar
    crystal6
    New Contributor
    4 years ago

    That Facebook link is broken, BTW.