Forum Discussion

crystal6's avatar
crystal6
New Contributor
2 years ago

Contour app thumbnails not loading on wifi, iPhone & iPad

This just started today, thumbnails will not load on the Contour2  app on both my iPhone and iPad while I’m on my home wifi. When I use the cellular data from my phone, including having my iPad use t...
crystal6's avatar
crystal6
New Contributor
2 years ago

The thumbnails also don’t load on watchtv.cox.com on my Windows laptop. 

  • MariaL's avatar
    MariaL
    Moderator
    2 years ago

    Hi crystal6,

    We'd be happy to investigate this issue. Please email our team at cox.help@cox.com with this post, your full name, and your complete address. You can also reach out to us on Facebook (www.facebook.com/coxcommunications ) and Twitter (https://twitter.com/CoxHelp ).


    Maria
    Cox Support Forum Moderator

    • crystal6's avatar
      crystal6
      New Contributor
      2 years ago

      Thank you.  I’ve sent an email and reached out via Facebook Messenger.  The thumbnails also don’t load in web browsers on a Windows laptop when then laptop is on Cox service.  The thumbnails load when I use my iPhone as a hotspot with the Windows laptop. 

    • crystal6's avatar
      crystal6
      New Contributor
      2 years ago

      That Facebook link is broken, BTW.