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KKRand's avatar
New Contributor
2 years ago

Prime Video app no longer works with Cox Contour

This only began a few days ago. Now, a show will start for a few seconds and then I get the spinning circle and then I get this error: "HDMI Connection: There's a problem with the connection to your TV. Try using a different HDMI cable. For more help, go to" Regular live programming and other apps all work fine, so I highly doubt that there's any issue with the connection between the Contour box and the TV and even if there were, I also doubt the Prime Video app has that level of hardware access to the Contour box to detect it. I have tried both restarting and refreshing the Contour box, but neither made a difference.

I'd suspect internet connection speeds were the culprit except that everything else seems to work fine.

5 Replies

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  • JonathanJ's avatar
    Former Moderator

    Please try going into the settings on cable the box then scroll to privacy, clearing the cookies. Then reboot the cable box and see if that helps.

    Jonathan J
    Cox Moderator
    • KKRand's avatar
      New Contributor

      Thanks for the advice, but unfortunately that did not help. The message I get is different, but Prime Video is still not working: "Something went wrong. Please try again later. For more help, go to" 

      • DavidA2's avatar
        Former Moderator

        I am sorry that didn't help. Since you are still having trouble, I would recommend reaching out to us via email at with your service address and a link to this thread.

        Cox Social Media Specialist