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TomEll's avatar
New Contributor
3 years ago

Prime Video App on Contour 2 gives "Something went wrong"

Have a new Contour 2 box. Trying to play videos on the Prime Video app gives the "Something went wrong" message that I've seen so often on this forum. With so many reports on this problem there must be a definitive solution to this by now. But I cannot find it.  Any help?

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  • Bruce's avatar
    Honored Contributor III

    First, you're trying to stream on a cable-box.  Cable-boxes have cheap parts, are often reissued and streaming was an afterthought.  If you want to stream like a champ, purchase a device engineered to stream.

  • Hi TomEll,

    We can investigate this issue and address your concerns. We will need some additional information in order to do so. Please email my team at with this post, your full name, and your complete address. You can also reach out to us on Facebook ( and Twitter (

    Cox Support Forum Moderator