Forum Discussion

axtond's avatar
axtond
New Contributor
3 years ago

Paramount plus not loading

I open paramount+ Via my contour box.. It asks me to pick me profile like normal, I choose mine, then about 1/4 of the content on the screen loads, it freezes then cox  exits out of the app and produces error code”APPS 04036”. The app has worked a couple times before, but was extremely extremely slow. My internet is very high speed, I also tried restarting the box and app and checking for updates as well as resetting the modem. Nothing works. Other apps like Netflix work fine on the contour box and the The  paramount app works fine on my iPad . Anyone have a solution for this. No point in putting the app on the contour box if it doesn’t work.

  • Allan's avatar
    Allan
    Moderator
    3 years ago
    @Axtond, I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com. -Allan, Cox Support Forums Moderator.