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Since the 4/24/19 email security rollout, users have been experiencing various kinds of email issues. This is now day 13. I can receive email, but when I send email, it shows in my sent box, but is not received by the intended recipient. It is stuck on the Cox email server. My IP address is not blocked, I verified that. This is happening on my new iPad iOS 12.2 and on Cox’s WebMail page, no matter what browser I try. To date: nothing has been resolved. Every fix, workaround, password change, delete and re-entering email address, blah-blah-blah, etc. has failed. Been working on this for 12 days straight.
Please, I would like to hear from all of you what your current status is concerning your email and, if any, what fixes have worked for you.
Please keep the responses coming, we’re really starting to get some strong answers to the email issues supplied by us, not Cox. Awesome!!!
Link to my original post:
Contributed by WiderMouthOpen:
You can also see it in a tracert. Notice at hop 6 it leaves Cox and is on a provider called RackSpace. Don't know if they are the email provider or network provider for the email provider, but the thread you quoted shows it's now a partnership.
Tracing route to imap.east.rs.oxcs.net [126.96.36.199]over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]2 6 ms 6 ms 8 ms 10.1.128.13 8 ms 7 ms 9 ms 100.120.244.804 8 ms 9 ms 9 ms 100.120.244.1925 18 ms 17 ms 18 ms ashbbprj02-ae1.0.rd.as.cox.net [188.8.131.52]6 18 ms 18 ms 19 ms aggr501a-94-core9.iad3.rackspace.net [184.108.40.206]7 * * * Request timed out.8 19 ms 35 ms 17 ms coreb-dcpe2.iad3.rackspace.net [220.127.116.11]9 19 ms 17 ms 20 ms core9-coreb.iad3.rackspace.net [18.104.22.168]10 18 ms 18 ms 18 ms aggr501a-65-core9.iad3.rackspace.net [22.214.171.124]11 19 ms 18 ms 17 ms 126.96.36.199
FYI that was a tracert from my computer to imap.cox.net. The confusing part is because of the "partnership" they made changes in DNS too.
C:\Users\>nslookup imap.cox.netServer: router.asus.comAddress: 192.168.1.1
Non-authoritative answer:Name: imap.east.rs.oxcs.net <==Address: 188.8.131.52Aliases: imap.cox.net
Notice how imap.cox.net automatically redirects to the new domains on oxcs.net, which is not a Cox server.
Thank you all in advance.
I am having the same issue, mail upgrade on 4/27/19, kept asking for IMAP password, I called Cox and they reset the password for 1 of my email addresses, now I lost all my tasks, reminders and moved all my tasks into a TO DO list and DELETED, over 12000!!! Still says 'Synchronizing' and does not stop!! Called COX several times and they say their mail servers have to sysnchronize...REALLY 14 days to synchronize?? Cox is the worst service out there!!
I'm chiming in to report that I am experiencing the same problems listed by the other posters in this thread. I have burned up several hours of time on Cox chat and phone “support” to receive only the scripted responses to check settings over and over again, reload SW applications, upgrade to the latest SW and refer the problem to Microsoft because “it must be a Microsoft problem.”
The latest round of problems started on 24 April 2019 (17 days ago). This coincides with the latest known Cox initiated email server changes. ALL of our devices are affected as follows:
Windows 10 Pro desktop using Microsoft Outlook 2016I ended up reinstalling the complete Microsoft Office SW to be sure I was starting fresh. The Outlook auto settings process won’t connect to COX at all even though I can see that it properly discovered the COX server names and port numbers. My internet research found that many users have historically had the same issue with COX servers. The COX rep would not acknowledge that fact and said I should contact Microsoft.
iPhone X Intermittently will not send or receive email even though it has a strong cellular connection AND a strong Wi-Fi connection. Sometimes we can get email to work if we turn off the Wi-Fi and therefore force the phone to use the cellular link. When working we have seen up to a 5 hour latency between sending and receiving an email from one of our cell phones to the other.
Samsung Gallaxy S7Same issues as the iPhone X
Windows XP Pro desktop using Microsoft Outlook 2003Yes. I know it’s old but it was working fine up until 24 April 2019. It will currently still reliably send emails (So it is still connecting to the COX server) but the incoming email completely stopped on 24 April 2019. I even deleted the account and re-entered all the COX setup information. That didn’t change anything. Outgoing still works but incoming does not work at all.
All of my incoming and outgoing email is visible on the COX web-mail site and I am using only 2% of my allotted 2 GB of email storage. I do not want to use the COX web-mail as my primary email interface application.
I too am extremely disappointed in the COX service. It appears that they have farmed out the email service and do not have the expertise to troubleshoot and correct the problems. At the end of one chat session the support rep started pitching an additional cost upgrade of my COX “service.” This was after he acknowledged that he had not solved my problem. I had to respond three times that I was not going to buy in to a larger bill. I felt like he just wanted points for up selling and didn’t really care that my email was not working.
Hi KevinM2. Thanks for responding. I would have responded sooner but the Forum email notifications, which I did turn on, are not being received by me.
I am missing emails from my inbox on the host web server on myemail.cox.net. (What I referred to as "Webmail") All the emails older than 03/24/2019 are missing.
I am currently focusing on getting a new computer configured using Windows 10 Pro and Outlook 2016. I have manually entered the email server information from the Cox website and I cannot get Outlook 2016 to connect to Cox using either POP3 or IMAP.
I have even completely deleted Microsoft office 2016 and re-installed. There are various postings on the web by others having similar cox email issues. I would like to hear if anyone has a solution that I can try.
Hello TJTom, It sounds like you may have had a computer/mobile mail client set up on Pop without the save a copy of mail to server option selected and that is why emails are missing prior to 3/24/19. I would ensure that all devices are either set up under IMAP or Pop with the option to save a copy of mail to server selected. If you send a test email to yourself, do you receive it on webmail and/or the mail client? As of April 24th, Cox has implemented some changes to ensure the safety and security of our customers' emails and align with the current industry standards for using third-party email clients. All emails sent from a Cox Email address must use TLS 1.0 security encryption or higher. You can find the TLS server settings at www.cox.com/.../cox-email-server-settings.html . Please ensure that your settings align with the TLS settings for sending emails. Thanks, Tiffany R. Cox Support Forum Moderator
Hi Tiffany R.
I know you mean well, but your reply is not the fix. It is the stock answer that every moderator on this thread has replied with for the last 20 days. If you read carefully through this entire thread, you’ll see that this is not user error in any way, form or manner. This is a Cox issue and I have proven it to Cox tech support last week when I spoke with Carol from the Virginia Cox tech team. It was easy to do. When the Cox WebMail is not working, neither will an email client. The email issue has been escalated and still no answer. Thank you for your concern, but we all truly require an actual fix that works. Nothing more, nothing less.
Hi Tiffany R. and Cards47,
I'd like to mention that Cards47 is not the only one having this issue. I too am trying to send emails via your Cox Webmail and even though it appears to send the email and it says "Sent object" in Webmail the email never gets to any destination. There is no error message. Right now I can't send any emails to anyone from Cox email. This is not an email client connection issue because I'm trying to send email via your Webmail in a browser. This same issue seems to be affecting a lot of people based on the discussions in this forum. I've had an open ticket with Cox Support for quite some time but nothing is getting fixed. Can someone from Cox Support PLEASE provide an update as to when these email issues will be fixed????
Lisa, this may not be a “global issue”, but it certainly is a national issue as people from all over the country are have email issues. Not only the people in this thread, but all the other threads under the Internet heading. Cox has a real problem and minimizing it by making it not a “global issue” is simply insult added to injury. We need help, a fix, and closure. Thank you for your concern, but we’re not even close yet as we start day 21 of the Cox Email Security fiasco.
Hello Cards47, We received an update that there was a history of failed authentication causing a block to be placed on the account. We have removed the block. I would recommend re-entering your incoming and outgoing password on all mail clients that you use.
Cox Support Forum Moderator
Just to let you know that I worked with Tiffany and Lisa in Cox support and they told me that my email account had been "blocked" as well. After they notified me that my account was unblocked I then 1. shut down all email clients on laptops and phone 2. used my primary Cox account to change the password of my problem email account to a completely new password 3. I then used the Cox webmail to login using the new password. I then sent emails to 2 different outside email addresses and both worked ok. 4. I then powered up my laptop and iphone and changed both my IMAP and SMTP settings to use my new password. 5. I then tested sending email from my iPhone using the Mail app and everything worked OK. BTW.... I'm using port 465 on my smtp.cox.net SMTP settings.
There does not seem to be any way for the customer to know that your account is "blocked". The only way to tell is if you have issues with SMTP password settings or if you can't successfully send emails via the webmail browser.
I'm sure other Cox customers are having the same issue. I'm sure it isn't just you and me
Hi LisaH and all other Cox support personnel,
There is a global issue with the Cox email servers. (Or at least an issue affecting a multitude of cox customers) I have been contacting the people in my address book who use Cox email and, so far, ALL have said they are experiencing issues such as:
The fact that the users can connect some of the time AND send & receive emails indicates that they have their connection parameters set correctly.
The fact that so many different cox customers are having so many problems of various types indicates that this is a "global" cox problem.
The fact that so many intermittent problems began when Cox made the 24 April server upgrade reinforces that this is a Cox caused problem.
Please escalate this global problem up to a higher level. I think you need network engineers to take the lead.
BLOCKED?! What do you mean, blocked? How would a customer even know this? Why is Cox blocking their own customers? This has gone to a level of ridiculous that I can’t even fathom. Wow, just wow! BTW, I’m not using an email client as I’ve given up on that. Only using the Cox WebMail and no one receives my emails and they always appear in the sent box. Oh wait, I’ve stated this several times before. Man, I’m starting to repeat myself. Bummer.
Is there some way you can unblock my secondary email account firstname.lastname@example.org? I have totally given up on my primary email address and perhaps we can get that to work.