I continue to have problems sending e-mail via either Thunderbird 60.6.1 on my HP Win10 laptop or my iPhone running plain ol' mail. I can receive (POP) but cannot send (SMTP). I've had an open support ticket since Thursday April 25. I've called in multiple times and am 7 days into a promised 24-48 hour managerial callback.
I feel your pain. I went to my Son’s house and used his iPad to send an email to cox.help@cox.com as KevinM2 suggested. You can see what I wrote above when I replied to KevinM2. I know when I used my Son’s email address to send an email to Cox that they would get it as I CC’d a copy to my Cox email account and I received it. I just check my email account on Cox via their WebMail page using Safari and I received it. Therefore, I know that the Cox email account cox.help@cox.com received it as well. The only problem is, will they do anything about it? Considering how long you’ve waited, I not sure I would want to hold my breath.
Thanks for posting your reply and please update if you get a response or anything changes.
I have now contacted Cox No Support five times regarding this matter, most calls involving escalation to Tier 2. I am now 9 days into a promised 1-2 day managerial callback (and reqjuested another one yesterday).
Yes, I've changed my password and reset it for my devices. It makes no difference in the failure to send mail via SMTP. The first time that you try to send a message you get this error :
"Sending of the message failed.
The message could not be sent because the connection to Outgoing server (SMTP) smtp.cox.net was lost in the middle of the transaction. Try again."
If you then immediately try to send again you get this error :
"Sending of the message failed.
The message could not be sent because the connection to Outgoing server (SMTP) smtp.cox.net timed out. Try again."
For whatever reason I am now able to send messages via my iPhone, at least of yesterday afternoon, and at least from within my own home on wifi. Will try again out in the real world later today. But the problem continues for my laptop running Thunderbird.
For the record I use this same Thunderbird installation to manage seven (7) e-mail accounts, only one of which is with Cox. None of the other accounts are having any issues with either POP or SMTP.
